We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great sejour, fantastic service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Laguna, a Luxury Collection Resort & Spa
Ranked #8 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed 20 April 2012

Wonderful hotel on a very nice and clean beach.The pools are beautiful, grounds well kept.The staff is truly very kind and professional, breakfast buffet is excellent and so are the restaurants.Room over looking the garden was a bit dark so I paid the supplement to be upgraded to a really nicer one, I wished that as a SPG gold the upgrade would have been complimentary but it was not.Spa is great.
I can only recommend that property.Just beware that certain days it is hard to swim in the sea because of tide.

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank peter l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 24 April 2012

Dear Peter I,

Warmest greetings from the Laguna Resort & Spa.

We are glad to learn that you like our resort, its grounds and facilities. We really appreciate your highlight on our buffet breakfast and we are thrilled to learn that your enjoyed our excellent cuisines. Should you have an opportunity, kindly find us on balibeyondgouemet.com for our complete culinary journey.

Please rest assured that as part of Starwood Hotels and Resorts, we do participate in the SPG Program and benefits, including Gold member benefits which we adhere to diligently and I believe your Gold membership entitlement has been well delivered during your stay with us.

We look forward to seeing you again for another exceptional and indigenous experience at The Laguna Resort & Spa in the not too distant future.

Yours sincerely,

Mark van Leeuwen
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (3,288)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,885 - 1,889 of 3,289 reviews

Reviewed 18 April 2012

This is a tasteful property rambling down towards the beach with a series of connecting pools. A pretty foyer, obliging staff and adequately equipped facilities. Having stayed in a normal room as well as a suite, it is fair to stay that they are open, spacious and pleasantly finished (if a little dated in some of its fittings). The pools themselves are quite pleasant and include an artificial beach in one. Service at every point was up to scratch.

Essentially, and mildly uncommonly amongst Luxury Collection hotels, this is a family hotel. If you are looking for peace and quiet then you probably need to go somewhere else (may I suggest Ubud?). Sunbeds on the beach are at something of a premium and the food (breakfast and otherwise) is family-friendly but decidedly pedestrian - although the prices are definitely fitting of a Luxury Collection. There is little nearby and if you're in Nusa Dua for the surf then you're probably better off staying at hotel closer to the surf beaches.

These reservations are minor and are only things that stop this property from being truly excellent - to some extent, they are in the nature of the place. However you certainly won't be uncomfortable here, it will be pleasant, you will likely be quite happy - and isn't that what life is about?

  • Stayed: January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank divvy_l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 21 April 2012

Dear divvy_I,

Warmest greetings from The Laguna Resort & Spa!

Thank you for taking some of your precious time to write your favorable review on Tripadvisor.

We are glad to learn that you like our resort, rooms and grounds. Total guest satisfaction is our utmost priority and it is thanks to your constructive feedback and comments that we are able to maintain and further improve on our service standards.

We are happy to have you staying with us and look forward to seeing you again at The Laguna Resort & Spa soon.


Yours sincerely,

Mark van Leeuwen
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2012

We spent 8 nights here in March 2012 on the final leg of our honeymoon, and it was a truly memorable stay. On arrival we were delighted to find that we had been upgraded to a Studio room, which was stunning in quality and size. There was fresh fruit laid on for us, and a daily supply of water, very necessary in that heat! The bed was massive, and incredibly comfortable, and the bathroom was huge, with a sunken bath and also a good-sized shower.

The complex itself is majestic, there's a variety of swimming pools to choose from, as well as numerous lagoons dotted around the place which are quieter than the main pool if you fancy a more peaceful swim. There are plenty of shady areas for those who want to stay out of the sun for a while, either umbrellas or just underneath some of the giant coconut trees. Of course there's also the beach, and the crystal clear water of the sea if you prefer.

Food-wise, there's loads of options. The buffet breakfast is available in two of the restaurants, and is out of this world. They have everything you could possibly think of available; cereals, sausages bacon & eggs, fresh fruit & juices, sushi, noodles, cheese, pastries, breads, and of course what breakfast is complete without a chocolate fountain! Magnificent stuff.
For lunch the beachside restaurants have great menus, I loved the bacon cheeseburger, and there's a little cafe/sandwich bar that do the best paninis, these were great value also.

If you feel like getting out of the hotel for a while, the Bali Collection is only 5 minutes walk around the corner. It's basically a shopping/dining mall, with loads of different eating options, all well priced. There's a supermarket there too if you fancy stocking up on a few snacks. A little further along the street, maybe a 4 min taxi ride, is Jalan Pantai Mengiat, a street with a few more different bars and restaurants and souvenir shops.

For a day out, we'd definitely recommend getting a taxi up to Kuta (about 65,000 rupiah) to the Waterbom water park. It was fantastic fun, definitely recommended.

I can't finish this review without complimenting every single member of staff at the hotel. They were all so kind and polite, they really helped make the stay memorable.

And one last touch which was amazing, the day we departed, we were due to check out of the hotel at 6.30 am. As the restaurants didn't open for breakfast until after 7 am, the hotel kindly arranged for us to have breakfast brought to our room before we left. Thankyou so much for that, we really appreciated it!

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DazCush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 21 April 2012

Dear DazCush,

Warmest greetings from The Laguna Resort & Spa!

Thank you for sharing your recent experience with us on Tripadvisor.

We are glad to learn that you had a most enriching and memorable honeymoon at The Laguna.

We are happy to hear that everything we offered exceeded your expectation and that our efforts to deliver you an exceptional and memorable experience are well recognized.

We do hope that your flawless honeymoon with us will bring you back to The Laguna Resort & Spa not in the not too distant future.


Yours sincerely,

Mark van Leeuwen
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2012

We have just returned from Bali laguna spa all I can say is fabulous from the warmest of welcomes from all the staff to our villa which was brilliant. Would definitely recommend this resort most relaxing and the food was excellent including the breakfast. Thank you to all the staff.

Room Tip: We upgraded to a villa with pool which if you can stretch the funds is well worth doing
See more room tips
  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RaginaBanstead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 21 April 2012

Dear ReginaBanstead,

Warmest greetings from The Laguna Resort & Spa!

Thank you for taking some of precious time to write a favorable review on Tripadvisor.

We are pleased that you had an exceptional and indigenous stay in one of our Pool Villas. Thank you for your compliments regarding our staff which we find rewarding since it will lift up the spirit of our staff to improve our guest experience at The Laguna.

We really appreciate your positive feedback regarding our cuisine which is in line with other surrounding reviews. We will be very happy if you can find us on balibeyondgourmet.com for complete details of our culinary journey.

Thank you for recommending our resort to other reviewers and we look forward to welcoming you both back to The Laguna Resort & Spa for another flawless and memorable experience.


Yours sincerely,

Mark van Leeuwen
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2012

We haved travelled Bali and Indonesia four times within the past three years, meanwhile always starting our trip in the "Laguna" and ending up there again. This time we stayed with the "Laguna" 11 nights in total. This hotel is the perfect place to start travelling other islands, being pampered in any possible way, giving you the opportunity to leave e.g. a suitcase with them until getting back. The staff is so, so friendly, professional, well organized... they remember every little detail like your favorite food, your favorite drink, etc.

The hotel offers a butler service for every room (thank you Dayu, Anton, Mudastra and all the other angels) taking care of all your desires 24/7.

There are a lot of pools - next to the beach and the restaurants as well as quite apart (e.g. for honeymooners) from other guests. Great choice!

The two restaurants offer excellent food and great service. Of course, seafood - absolutely fresh, e.g. "Arwana" at the ocean front with a stunning view. But even dishes (e.g. Indonesian/Balinese delicacies) that are not on the menu are immediately prepared upon request. The "Kul-Kul" bar with two (!) happy hours every evening and night including music should be recommended as well. And the new "Cornerstone Deli" offering high-class wines from abroad and local ones, sushi, snacks and mouthwatering icecream!

It is so heart-warming talking to staff members such as e.g. Sinta and Raka from the recreation team... explaining Balinese culture and tradition. If one is interested in local issues, everyone is so happy to give you more information.

The "Laguna" is a second home for us. And what else can we say than: We will definitely come back! Thank you all for giving us the feeling of being part of your family!!

P.S.: The beds are the best we have every experienced in the world!

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank glammert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 18 April 2012

Dear Gita17,

Warmest greetings from your second home The Laguna!

Thank you for sharing your recent experience with us on Tripadvisor.

We are glad to learn that you have once again had a most enriching and distinctive stay at The Laguna. This is rewarding to hear that you always come back to us whenever you visit this Paradise Island.

We really appreciate your highlights regarding our resort, its facilities and our team hospitality. We are happy to hear that they took care of you very well and I will surely extend your gratitude to them.

I am happy to hear as well that you enjoyed our culinary selection. With the dramatic background of beautiful ocean, our restaurants offer the best nightly entertainment and free Internet access for your utmost satisfaction. We will be very happy if you can find us on balibeyondgourmet.com for our complete culinary journey.

Once again, thank you for your positive feedback and we look forward to welcoming you both back to your second home in the not too distant future.

Yours sincerely,


Mark van Leeuwen
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Nusa Dua hotels
0.7 km away
Sofitel Bali Nusa Dua Beach Resort
0.7 km away
Grand Hyatt Bali
Grand Hyatt Bali
#20 of 54 in Nusa Dua
3,763 reviews
3.6 km away
Hilton Bali Resort
Hilton Bali Resort
#23 of 54 in Nusa Dua
1,903 reviews
Show Prices
Show Prices
Show Prices
4.2 km away
The Ritz-Carlton, Bali
The Ritz-Carlton, Bali
#7 of 54 in Nusa Dua
1,971 reviews
1.8 km away
The St. Regis Bali Resort
1.3 km away
Ayodya Resort Bali
Ayodya Resort Bali
#16 of 54 in Nusa Dua
3,976 reviews
Show Prices
Show Prices
Show Prices

Been to The Laguna, a Luxury Collection Resort & Spa? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
Price Range: ₹ 9,317 - ₹ 19,936 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Starwood APAC, Booking.com, TripOnline SA, Agoda, HotelQuickly, Prestigia and Ctrip TA so you can book your The Laguna, a Luxury Collection Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing