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“So much we Aussies can learn about hospitality” 4 of 5 bubbles
Review of Nusa Dua Retreat and Spa

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Nusa Dua Retreat and Spa
Ranked #41 of 52 Hotels in Nusa Dua
NSW
Level Contributor
111 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“So much we Aussies can learn about hospitality”
4 of 5 bubbles Reviewed 28 March 2012

As with all the previous voucher user reveiws, we had our hicups. However, the manager, Mr Henry, could not have done any more to help overcome them and compensate with apologies. Villas International are the villans and hopefully for the Retreat they will be able to sort this out before too much longer. If you booked through Why Pay Full Price make sure you have their voucher with you.
O.K Back to the Retreat. Wow! Huge apartments. Can't overestimate the importance of their provision of filtered water in the villa, as much as you can drink, and you'll need it if it is humid. The private pool is wonderful and so refreshing after a day of sight seeing. The Retreat provides a great shuttle service. It felt like the real Bali being amongst the jungle like vegetation. The staff are sooooo friendly, and, yes there are some communication issues, but, be patient, because all they want to do is provide whatever you want when you want it and with a great big smile. The service is top class. The breakfast provides a wide variety of options, let's face it if you are at home you don't have this much variety. We would recommend a driver, actually, we would recommend our driver, Harry, he speaks very good English and wants to learn more. He is extremely friendly, happy, an excellent driver. We travelled most days with him and felt completely safe and secure. His local knowledge was invaluable to us as first timers to Bali. Feel free to contact me for his details.
The spa at the resort was excellent. don't miss it! The Pure Bar was such a relaxing place to unwind and have a drink. We found the food at the Splash Bar very good and for what we got it was very reasonable. There are places to eat where you can get cheap food in Bali, but not with the convenience and class of the Retreat. I think you get what you pay for. If you want to star in classy accommodation, even in Bali, expect to pay a bit more for food. We thought it was worth it. My husband and I do enjoy eating out when on holidays and we found our experience at the Nusa Dua Retreat was value for money. A word of warning- don't stay here if you want a night life close by. We were able to have a great time staying here while enjoying the calm, quiet and real surroundings and, also, venture out and discover more of Bali.

Room Tip: We enjoyed Villa 204 because it was absolutely private, not being connected to any others and being...
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  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank crossbordertraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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101 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Sydney, Australia
Level Contributor
217 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 27 March 2012

There are lots of reviews about this retreat and I agree with most of them so won't keep bangin on about the same issues. We used a voucher purchased through Ouffer and stayed 8 nights in total.

Yes, no one turned up to pick us up at the airport - after waiting for an hour for Rucky, we got a taxi. Yes, Villas Indonesia are totally useless and did not send the payment for our booking through to the retreat. Yes, we also had to pay for the first night. Yes, the restaurant food is ordinary. Yes, the retreat is near nothing. But ...

It's very private and quiet (except for the constant Gamelan!). We had no trouble getting a taxi to come to us but be aware that not many of the drivers around the island had any clue where the retreat is. It's not actually in Nusa Dua but a snall village called Kutuh. The Villa (we were upgraded to a Grand Villa) was enormously large with a huge pavillion top deck. The AC was wonderfully efficient. The staff were all very nice - very friendly and well meaning but with some language problems. The breakfasts each day which were included, were fine although on the eighth day, we were getting a bit tired of them. The spa IS wonderful - had the best facial ever. Well worth it. The dinner menu in the restaurant is expensive by Balinese standards and quite poor.

Despite this, we had many issues with our stay. Apart from the check-in debarcle, Villa 223 didn't have hot water for two days so we were eventually moved to 201 (somewhat better). The hotel wi-fi worked for 2 days then not for the next 6. Annoying especially given we visited on the Silent Day (Bali NY) which meant we were locked (literally) into the retreat complex for 24 hours.

We arranged a driver for 5 of the 8 days we were there so never really had issues with the remote location. It would have been nice to walk from the villa to a local bar or restaurant though.

Given all these issues, the price we paid was very good and we viewed all the issues we encoutered as part of the Bali adventure. One the day we checked out, the retreat confirmed that Ouffer had honoured the original voucher and that the additional funds we paid would be refunded.

I'd recommend it with a voucher only, but be prepared for some dramas!

Room Tip: We stayed in two Villas - firstly 223 then 201. 201 is is on the end of the row - further away from...
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANDRT, Ecommerce at Nusa Dua Retreat and Spa, responded to this review, 29 March 2012
Hi Steve,

Warmest Greetings from Nusa Dua Retreat Boutique Villa Resort and Spa ...

First of all we would like to say thank you so much for your review, it's so nice to get some feedback from our guest, we will make some improvements in our restaurant to further improve the quality of our food.

Thank you for choosing our villas for holiday in Bali and hope we can serve you better in the future.

Best Regrads,

NUSA DUA RETREAT BOUTIQUE VILLA RESORT & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midginbil
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 22 March 2012

Our villa was ENORMOUS - luxuriously spacious and well appointed. We loved the private pool and huge covered sun deck complete with a beautiful four poster bed with mozzie net. We had our breakfast delivered up there daily, very decadent. Probably the most outstanding feature though is the friendliness and helpfulness of the staff. Henry and his team are superb, as was Putu the girl who checked us in and helped us deal with the dramas of Villas Indonesia not honouring our WhyPayFullPrice voucher. That side of things turned out happily - we did have to pay again but Henry arranged our refund in good faith when he got the clearance from WhyPayFullPrice.

Yes Nusa Dua is around fifteen minutes away but taxis are plentiful and cheap ($5 or less) and the drivers badly need the work - so we suggest that you use them and tip generously, it can make a huge difference in their lives. The hotel also has a good free shuttle. We also suggest that you venture further than the Bali Collection - if you continue through to the beach and turn either left or right there are wonderful beach side hotels with fabulous facilities for dining, cocktails etc. We spent much of our time at the superb Laguna - yummy food right on the beach.

The pluses of the Retreat are that's it's quiet, secluded and luxurious with wonderful warm smiling helpful staff. The rooms do vary though - ours was right at the end, was 100% private upstairs and down, and had a lovely view over the countryside. Don't think we'd have enjoyed it anywhere near as much if we were viewless or overlooked by other apartments. Sure it's tucked away from things but it's very easy to get out and about when you want to. The spa is wonderful too.

The minuses include a very limited menu - would be good to see a broader selection with daily specials. And the gamelon music in the dining area gets very repetitive very quickly.

Room Tip: Ask for room 201 - or at least for a room that has a view and privacy on the sundeck/upstairs terrac...
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JandraPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANDRT, E-Commerce at Nusa Dua Retreat and Spa, responded to this review, 26 March 2012
Hi Paul

Warmest Greetings from Nusa Dua Retreat Boutique Villa Resort and Spa ...

Thank you so much for your review and your tips at Tripadvisor, we are really glad read it :)

Thank you also for choose our property as your holiday destination and hope we can serve you better in the future.

Have a good time :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 21 March 2012

We have just returned from 4 nights. We enjoyed the stay. Villa, pool etc. all as we expected.
Although not in the heart of Nusa Dua, shuttle buses every two hours with the last leaving Nusa Dua at 10pm, so not a problem. Anyone booked thru a Spreets voucher, take the voucher with you, as Villas Indonesia has not been forwarding on the money to the villas and fortunately Spreets are honouring the vouchers. If you have booked transport from the airport thru Villas Indonesia, no one will turn up. You need to forget that and email Nusa Dua retreat direct and ask them to pick you up. (Quote your Spreets voucher). In fact anyone on a Spreets voucher need to email the villas before arriving, so they know you are coming. Staff are very good and are having a very hard time with guests arriving thru Villa Indonesia and they have no record or money paid and have to turn them away. Spreets have honoured their voucher.

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JBell76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANDRT, E-Commerce at Nusa Dua Retreat and Spa, responded to this review, 26 March 2012
Hi Bell,

Warmest Greetings from Nusa Dua Retreat Boutique Villa Resort and Spa ...

Thank you so much for your review at Tripadvisor, we are really glad to get your review.

Thank you also for choose our property as your holiday destination and hope we can serve you better in the future.

Have a good time :)

Best regards,

Rio Ricaro
E-Commerce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 20 March 2012

Arrived at Nusa Dua Retreat to discover that the resort would not honor the $560 voucher we had purchased from Groupon. They claimed that they had never received our money that had been withheld (according to them) by their own booking agents (Villas Indonesia). The only way they would give us a room was by us paying a further $250US per night. This one screams out scam as there was atleast another ten couples that we met that got the same treatment from the resort. If you are thinking about going there have plenty of available credit on your card as an extra $1000US on top of what you have already paid is a real holiday dampened.

  • Stayed March 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Margauex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANDRT, E-Commerce at Nusa Dua Retreat and Spa, responded to this review, 26 March 2012
Dear Ms. Margauex,

Warmest Greetings from Nusa Dua Retreat Boutique Villa Resort and Spa ...

We do apologize for this inconvenience, we knew that you are really dispointed when we charged you directly for your reservation. Since Nusa Dua Retreat and another 50 propertys in Bali facing the financial problem with Villa Indonesia since December 2011, We are no longer accept all the guest from Villa Indonesia. We've tried to contact Villa Indonesia and asked them to inform their guest regarding this issue since all the guest's contact information held by Villa Indonesia but they didn't respond us :(

We also tried to contact the 3rd party agent/website that provided coupon from Villa Indonesia to settle the payment for their guest, but unfortunately only a few agents who are willing to pay to us directly.

On behalf of Nusa Dua Retreat Boutique Villa Resort & Spa, deeply sorry for this inconvenience and hope we can serve you better in the future.

Best regards,

Rio Ricaro
Ecommerce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nusa Dua Retreat and Spa

Property: Nusa Dua Retreat and Spa
Address: JL.Melasti II No 88, Kutuh Nusa Dua, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#31 Spa Hotel in Nusa Dua
#34 Luxury Hotel in Nusa Dua
Price range (per night): ₹ 6,924 - ₹ 11,405
Hotel Class:5 star — Nusa Dua Retreat and Spa 5*
Number of rooms: 41
Official Description (provided by the hotel):
The Nusa Dua Retreat Boutique Villa resort and Spa offers one-bedroom pool villas, extra large one-bedroom deluxe pool villas and a three-bedroom deluxe pool villa. Each villa has a living room, kitchen, roomy air-conditioned en suite bathroom and a large private pool. The pool villas also offer a rooftop sundeck ideal for soaking in Bali's tropical sunshine. A restaurant, private beach club, resort center pool and spa round up the retreat's complete range of facilities. Located in the charming hillside country of the Bukit Peninsula above the world class resort destination of Nusa Dua, the Nusa Dua Retreat affords views over the Indian Ocean ad features its own private beach club on the nearby secluded Kutuh Beach. ... more   less 
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Also Known As:
Nusa Dua Retreat Hotel Nusa Dua
Nusa Dua Retreat And Spa Bali

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