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“great Bali hotel with international standards”

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Best Western Resort Kuta
Ranked #118 of 252 Hotels in Kuta
Reviewed 13 July 2012

Booked a superior room and were impressed with the size and decor of the room. Nice bathroom with soaking tub. Hotel pool is great and has a swim up bar. Restaurant next to the pool where breakfast buffet it served. Excellent selection of traditional american breakfast as well as asian specialties and plenty of fruit. Staff friendly and attentive. take the hotel shuttle to the mall (it leaves every 30 minutes) and you will be ny the beach in the center of town.

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
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Thank Amelia080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tommyBWRK, General Manager at Best Western Resort Kuta, responded to this reviewResponded 31 July 2012

Dear Value Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +62811395924.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely Yours,

Tommy B. Santoso
General Manager
BEST WESTERN Resort Kuta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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257 - 261 of 534 reviews

Reviewed 10 July 2012

First night was a nightmare, We were up graded to deluxe room but i had already bokked a deluxe room with balocony, was informed our balcony room would not be ready untill the next day. OK so luggage taken up to room which is adequately furnished, but the floor has missing tiles and the room safe will not open, we call down twice and eventually 20 mins later staff come to fix. Later that night power goes off in room and an "electrician" is called to work on our powerbox in the room. 20mins later we have power again. Our balcony room was much better. Room service is slow. Breakfast ok.. Location is bad. staff friendly Aircon is not strong and you must remove the key which allows power to run, so when u come back to room its hot and takes ages to cool back down. Stay at the RAMA beach resort and villas, you will not be dissapointed, so sorry i moved from there

  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
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2  Thank Talia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tommyBWRK, General Manager at Best Western Resort Kuta, responded to this reviewResponded 31 July 2012

Dear Value Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at +62811395924.


Sincerely Yours,

Tommy B. Santoso
General Manager
BEST WESTERN Resort Kuta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

We stayed here in october 2010. Price was good but location was bad. Right in the backstreets which made it impossible to walk anywhere at night or at all with the narrow roads. Always calling a taxi. Though hotel did have a free shuttle service to central kuta at set times.

Room was average. Pool very spacious. Waited a very long time to check in.

Have not stayed here again will only stay here if we have no money and there is no where else to stay. Based on the location it is just too far from shopping areas.

Room Tip: ok if you dont mind how far from shops you are
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  • Stayed: August 2011, travelled with family
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Thank cb1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tommyBWRK, General Manager at Best Western Resort Kuta, responded to this reviewResponded 31 July 2012

Dear Value Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +62811395924.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely Yours,

Tommy B. Santoso
General Manager
BEST WESTERN Resort Kuta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2012

Little bit away from the main road, location is bit odd, but finding taxi is not a big deal in kuta, moreover they have their own taxi's or 3rd party taxi's present already. It was easy for me as i would call up the reception for a taxi, and it would be waiting for me as and when i leave the hotel. Room service was splendid, staff is very polite, kind and they make you feel at home. I was on a honeymoon trip, so was gifted with a honeymoon cake and fresh fruits on arrival. latest LCDs television set in room with well equipped refrigerator. clean rooms and bathrooms. Clean big swimming pool and spa. All and all, a good hotel worth spending your holiday with great price. Food including free buffet breakfast with variety in spread was delicious. 5 stars excluding the location.

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank vaibhavramani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tommyBWRK, General Manager at Best Western Resort Kuta, responded to this reviewResponded 31 July 2012

Dear Value Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +62811395924.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely Yours,

Tommy B. Santoso
General Manager
BEST WESTERN Resort Kuta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2012

We got to the hotel at 6:45pm and we had to wait for out room to get ready. when we got to the room every thing was dumped in there, towels where placed on the sink?. The floor boards where falling to pieces pealing and cracked. there was 4 lights in the room that did not work and it took 3 hours to get them fixed. After all that i had to have a cold shower. the breakfast was very basic not a lot of options and the same thing everyday. almost impossible to sleep there was so much noise . the pool closed at 7pm but people where down at the pool all night making a lot of noise. One of the hotel staff stole my mobile phone and i asked to speak to the manager and i was told he is not here every day for 9 days in a row. i call for a taxi and went to the lobby to wait after 1/2 hour i ask where it was and the lady forgot to order it. the staff where usually sitting around not doing any thing the mini bar was more like a cupboard nothing was ever cold. never any seats by the pool and the pool looked a bit green.

Room Tip: do not stay here worst hotel i have ever stayed in
See more room tips
  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cameron a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tommyBWRK, General Manager at Best Western Resort Kuta, responded to this reviewResponded 31 July 2012

Dear Value Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at +62811395924.


Sincerely Yours,

Tommy B. Santoso
General Manager
BEST WESTERN Resort Kuta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Resort Kuta

Address: Kubu Anyar St., no. 118 | Banjar Anyar, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#78 Spa Hotel in Kuta
Price Range: ₹ 1,491 - ₹ 3,111 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Resort Kuta 3.5*
Number of rooms: 111
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Also Known As:
Best Western Resort Kuta Hotel Kuta
Best Western Resort Kuta Bali

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