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“Sounded like an episode of Scooby-doo was happening outside our room”

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Best Western Resort Kuta
Ranked #117 of 251 Hotels in Kuta
Perth, Australia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Sounded like an episode of Scooby-doo was happening outside our room”
Reviewed 14 May 2012

We stayed here for 10 nights and had a really relaxing time. The staff are incredible and the rooms and beds are very nice with cool aircon, slowish but free internet and a flat screen TV with AFL. A really good spot for a quiet holiday.. its a bit far from the main of Kuta and alcoholic drinks are expensive but this was great for us as it kept the loud bogans away.

Only bad things were the doors slam really loud.. and we had some neighbours who after 4 days still hadn't figured out how to close the door quietly. SMARTYS. It literally sounded like an episode of Scooby Doo was happening outside our room with doors slamming and opening constantly. The other 6 days have been pretty good.. most people are respectable.

Breakfast is pretty average. You have to order your bacon and eggs and they are not the best quality. The buffet options are pretty terrible.. the sausages taste like plastic and the milk is never cold. Also the food is often empty when the hotel is busy. The fruit and the Asian breakfast are always well stocked and tastey.

Also there is no fitness facility contrary to what Agoda says.. nor does this hotel back onto the beach. Its actually quite far from the beach.

Room Tip: 4th floor was pretty quiet for 6 out of the 10 days.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DMAC2587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tommyBWRK, General Manager at Best Western Resort Kuta, responded to this review, 25 August 2012
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +62811395924.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely Yours,

Tommy B. Santoso
General Manager
BEST WESTERN Resort Kuta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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511 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Vietnamese first
  • Any
English first
Vientiane, Laos
Level Contributor
124 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 13 May 2012

I stayed one night on my way to Sydney. I got the complimentary one way shuttle from the airport. I was upgraded to a superior room which was very spacious. The staff were extremely friendly and when I had an issue with the bath tap and a missing room service order they fell over themselves to sort the problems out. The room Walls are quite thin. The plasmas are attached to the Walls and you can hear tvs coming through the wall from next door. The doors are quite difficult to close so it was a lot of slamming along the corridor during the night that can wake you up. It is about a 10 minute walk to the main road for restaurants and ATM's. The hotel is situated down some back street roads.

Room Tip: Choose a room away from the front road
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  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracie0909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tommyBWRK, General Manager at Best Western Resort Kuta, responded to this review, 25 August 2012
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +62811395924.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely Yours,

Tommy B. Santoso
General Manager
BEST WESTERN Resort Kuta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 May 2012

We're being upgraded to deluxe for free.
room is quite nice, spacious, clean.
Since I'm at the most front room beside the street.
you can still hear sound from street near the door.
but on bed it's fine.
Breakfast is great with variety of choices, Indonesian and western

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CiptoJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tommyBWRK, General Manager at Best Western Resort Kuta, responded to this review, 25 August 2012
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +62811395924.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely Yours,

Tommy B. Santoso
General Manager
BEST WESTERN Resort Kuta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, South Australia, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 May 2012

They say that customer service in key and in this situation it was.

The Good:
- Deep big pool
- Good pool bar
- Great dinner
- Great breakfast
- Great cheap cocktails and beer
- Personalized service
- Quiet and relaxing
- Pool bar stays open as long as you keep spending (how it should be)
- Grounds diesel fogged regularly meaning I never saw 1 insect!
- Circle K literately across the road (pool to Circle K for beers and back >2min)
- Clean

The Bad:
- Pool had some black mold and missing tiles.
- Location is behind waterbom park down a slightly dodgy alleyway.

The fact that the staff remembered our names without ever asking us what they were was amazing. They were always respectful and helpful. The welcome drink was too good!

Ive stayed at Kuta Paradiso (3 nights) and Hard Rock (7 nights) and to be honest, when I return ill be staying here again because its such a better hotel and pretty cheap. Whilst staying at the Hard Rock I walked to the Best Western to drink in their pool bar!
This is how a hotel should be,

Room Tip: Get a pool view room on ground floor!
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  • Stayed June 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tommyBWRK, General Manager at Best Western Resort Kuta, responded to this review, 25 August 2012
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +62811395924.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely Yours,

Tommy B. Santoso
General Manager
BEST WESTERN Resort Kuta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
perth
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 May 2012

Overall, this hotel was good value considering the cheap room rates, but it wasn't without its "issues." The staff were always happy and willing to help. The room was roomy and modern and the breakfast included a wide range of Asian and Western foods. Free wifi and a large wall-mounted plasma in my room were also big pluses. Unfortunately i kept getting 'sewer' smells through my room at random times, which were very off-putting. Credit card key meant no power when you went out anywhere, so you always returned to a hot & humid room. The laneways to central Kuta were fine during the day but at night were dimly lit in stretches and mangy-looking dogs didn't help.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dodgee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tommyBWRK, General Manager at Best Western Resort Kuta, responded to this review, 25 August 2012
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +62811395924.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely Yours,

Tommy B. Santoso
General Manager
BEST WESTERN Resort Kuta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Resort Kuta

Property: Best Western Resort Kuta
Address: Kubu Anyar St., no. 118 | Banjar Anyar, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#74 Spa Hotel in Kuta
Price range (per night): ₹ 840 - ₹ 3,875
Hotel Class:3.5 star — Best Western Resort Kuta 3.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Best Western Resort Kuta Hotel Kuta
Best Western Resort Kuta Bali

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