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“Excellent Property not backed by efficient staff”

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Jaypee Residency Manor
Ranked #8 of 74 Hotels in Mussoorie
Gurgaon
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Property not backed by efficient staff”
Reviewed 28 May 2012

I stayed at Jaypee from 20th May to 23rd May in executive room. The property is excellent and i am sure no other hotel comes even closed to this one around Mussoorie. The location is excellent and is sufficiently far from whole chaos at Mall road. Once you are in the hotel it is difficult to imagine that this property is located on a hill station!! There is loads of space and it provides a very good resort like feel to its guests.

The food is good. Indian food preparations are excellent. Continental preparations were OK and at best can be avoided at the restaurants.

The hotel must ramp up its staff. They do not match up to the standard of this property. My daughter fell ill and on inquiring the front desk on options to fetch the medicine, the person was more interested in minting money. His immediate response was that they can arrange medicines but i need to pay 400 rs for the taxi.

Secondly, we consistently complained about a foul smell from the bathroom but only temporary solution was provided. On raising my voice on 3rd day, our room was changed. I know these things can happen anywhere but the response from front desk manager was sloppy. He went ahead and blamed the maintenance team for misleading him about the resolutions. I could clearly sense some arrogance on the part of hotel staff.

Thirdly, i feel the hotel does not have separate smoking/non-smoking rooms.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank vikasanj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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777 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
  • Chinese (Simplified) first
  • English first
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English first
New Delhi, India
Level 3 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 May 2012

I stayed in Jaypee in December 2011 with my two kids, it is beautiful property, worth spending and staying with all inhouse facilities. Everything in the hotel is above par whether it is pool, or roof top lawns, kids room, food. If one is planning to go for good, silent, beautiful property one must go for this.

swati

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Neera s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 5 Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 May 2012

The hotel offers a great resort like comfort with the feel of the old world charm that is almost lost now in the crowded hill station. It is very well situated and has a wide range of amenities that will suit almost any family's lifestyle choices. The mall road is not a long distance away, if that is what you fancy. Personally, I recommend the bar and the very helpful staff.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
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Helpful?
Thank Saket S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 4 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 May 2012

I have just stayed here with my wife & 2 kids & found everything PERFECT-AMAZING & ASHTONISHING.
THE LOCATION-VIEWS-ENTERANCE-LOBBY-ROOMS-GARDEn-CHILDREN PARK-LEISURE MALLS-BAR-DISCO & THE SERVICE & HOSPITALITY ARE AT THE BEST.
will visit here again soon & would advise the readers to do so.
check my pics uploaded by me to see the real fun that we had at this amazing resort hotel in mussoorie.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaurav A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 April 2012

This is one great hotel that will change your experience of a hill station!! Being in a hot water swiming pool while it's chilling outside or it's having breakfast in the clouds - its just a great experience. It's is located on a hill adjacent to Mussoorie, with Doon valley on on side and Mussurie on the other side. The view from the rooms and the terrace is breathtaking. They offer all variety of food and a decent fun zone. They have a nice morning walk track around the hotel along with a good health club and spa. They have good options to keep the kids engaged and lot of open space to play. This hotel has all benefits and quality of service almost equal to a five star property. One may comfortably plan a good two night trip and it's all loaded with endless fun within the property and around. All in all, the place is worth it and will change your experience of Mussoorie Hill Station.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SidsFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jaypee Residency Manor

Property: Jaypee Residency Manor
Address: | Barlowganj, Mussoorie 248122, India
Region: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Mussoorie
#4 Luxury Hotel in Mussoorie
#4 Spa Hotel in Mussoorie
#9 Family Hotel in Mussoorie
Price range (per night): ₹ 8,062 - ₹ 38,246
Hotel Class:5 star — Jaypee Residency Manor 5*
Number of rooms: 135
Official Description (provided by the hotel):
Jaypee Residency Manor in Mussoorie, India is where your romance with the mountains begins. With a 360 degree breathtaking view of the mighty Himalayas, it is a sight to behold. Spread over 9 acres of lush green area, on a hilltop, this unique five star deluxe luxury resort is your own paradise. The hotel is a tribute to the majesty - splendor of Mussoorie "the queen of hills". Luxury resort is divided in two blocks namely- Residency Tower(Main Block) and Valley View Tower(Economy Block). This splendid and royal creation always makes you feel at home, besides just letting you experience a deluxe stay. This lavish hotel offers exotic stays, food flavors and much more within serene surroundings that are heart-winning for sure. So all those, looking to explore the opulence of a deluxe hotel can easily count upon Jaypee Residency Manor as this magical creation will surely add on to your overall experience. Strategically located at a height of approximately 7000 feet, Jaypee Residency Manor offers spectacular views, unbridled luxury, and an un-interrupted encounter with nature combined with exceptional service. There is no denying on the fact that this lavish creation is a fine concoction of deluxe accommodation, recreation and rejuvenation, hence offers every kind of modern facility that a man would demand today. This meticulously designed masterpiece provides wide scope for all the travelers and vacationers to find refuge in its tranquil and serene ambience. The kind of food available at this luxury hotel is one of a kind that will serve to your taste buds until your senses are fully taken over. So, get ready to indulge in the luxury and sumptuousness offered by Jaypee Residency Manor Mussoorie. ... more   less 
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Also Known As:
Jaypee Residency Manor Mussoorie
Jp Residency

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