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“Poor quality of Food & inexperienced staff” 2 of 5 bubbles
Review of Country Inn & Suites by Carlson Mussoorie

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Country Inn & Suites by Carlson Mussoorie
Ranked #5 of 74 Hotels in Mussoorie
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Poor quality of Food & inexperienced staff”
2 of 5 bubbles Reviewed 11 June 2012

We took the summer package of 2 nights 3 days. We reached by 6pm due to traffic jams. Inspite of 2 reminder calls half an hour before reaching, the rooms were not ready. The next day we left for sightseeing after requesting for room to be cleaned. But till late afternoon the rooms were not cleaned..we waited in the lobby. The reception staff is inexperienced with just a weeks experience. They cant remember any request and are not effective. The kids play area is quite substandard..the lesser said the better. The rooms are non-ac.
The food is quite ordinary and not worth remembering. My mom had bad stomach upset...but the only positive was they sent their vehicle to fetch the doctor.
All in all a forgettable experience, especially upsets me since it was a anniversary gift to my parents.

Room Tip: The Rooms are non AC so better to choose lower floors
See more room tips
  • Stayed June 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Mohan2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, 27 June 2012
Dear Guest,

Greetings from Country Inn & Suites by Carlson, Mussoorie!

We apologize for the inconveniences caused to you during your stay with us. It is a matter of great concern to us and we assure you that appropriate actions would be initiated that such things does not happen in the future. We assure you that the guest is of prime importance to us & we would leave no stone unturned to make your stay comfortable.

We at Country Inn & Suites by Carlson, Mussoorie look forward to welcome you again for yet another stay and this time we would make you say “I Love This Country.”

Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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563 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
  • English first
  • French first
  • Any
English first
Mumbai, India
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 5 June 2012

Stayed at Country Inn & Suites by Carlson Mussoorie on my Honeymoon from Sat Apr 28 2012 to Tue May 01 2012. Availed Carlson Stay 3 Pay 2-Deluxe Room offer and got email confirmation. I also called and confirmed from the front desk about my booking.

I reached around 7pm.Approach road was really bad without street lights.On reaching the hotel the front desk couldn't find my booking in their log. Seems to be some issue in their software. But reception staff was quick to sort out the issue and gave me a room on the second floor.

Room had a private balcony with satisfactory view , guess top floor rooms have much better view. All complimentary service was provided as mentioned in the website.

Although hot water is available 24x7, water was always chilling cold after 11pm. This issue was never resolved in my entire stay. Also internet doesn't work in the rooms, only works in the lobby area.

Complimentary buffet breakfast provided was sumptuous. I found dinner average in taste.

The entire staff is polite, respectful and considerate in manners. I took the the front desk staff's advice on local sight seeing.

Room Tip: Higher floors have good balcony view.
See more room tips
  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank BroCode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, 26 June 2012
Dear Guest,

Greetings from Country Inn & Suites by Carlson, Mussoorie!

Thank you for taking your precious time out to comment on your stay at Country Inn & Suites by Carlson, Mussoorie .We are delighted to know that your stay was comfortable with us and you liked our rooms and staff.

Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service. We always endeavor towards delivering a stupendous guest experience.

Regarding the hot water problem, if you would have told us about your requirement we would have surely provided you with hot water anytime when needed. We really apologize for the inconvenience caused to you due to this and also due to technological fault. But we assure you that on your next visit we would leave no stone unturned to make your stay comfortable.

At Country Inn & Suites by Carlson, Mussoorie, we take pride in serving our guests in a personal and intuitive manner as well as recognize their different travel personas and provide them with beautiful experiences.

It was indeed a pleasure having such a beautiful couple with us and we wish you both a very happy married life ahead.

We are also glad to know that you enjoy majority of your stay at Country Inn & Suites by Carlson, Mussoorie and we look forward to welcome you again for yet another stay enriched with beautiful memories and this time we would make you say “I Love This Country.”

Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi,India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 June 2012

We have stayed 2N/3D,the property is really very awesome and location is fabulus,And the one best thing is that service is very good all staff was very polite.they have various variety in food.Room is very well furnished,,I wish to visit this place again in future.

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank swapnil2629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, 6 June 2012
Dear Guest,

Greetings from Country Inn & Suites by Carlson, Mussoorie!

Thank you for spending your valuable time to share your feedback on Trip Advisor.

We are delighted to know that you are very happy with our location, room and services. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.

We at Country Inn & Suites by Carlson, Mussoorie look forward to welcome you back for yet another wonderful stay.

Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 26 May 2012

Stayed with them for 3 nights, the property is at a good location but the approach road was bad. The rooms are fine and but dont meet the Country Inn standards. The play area for the kids was turned into a open kitchen for a group. The internet does not work in the rooms, which is promised as per the booking confirmation.Single elevator makes a creaky sound..dangerous..The only good thing are the staff who are very nice, helpful and polite.

Room Tip: Ask for room with a view......i did not get it but there are rooms with view.
See more room tips
  • Stayed May 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Rakesh71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, 28 June 2012
Dear Guest,


Greetings from Country Inn & Suites by Carlson, Mussoorie!

Thank you for taking your precious time out to comment on your stay at Country Inn & Suites by Carlson, Mussoorie .We are delighted to know that you liked the location and staff of our hotel.

We apologize for the inconveniences caused to you during your stay with us. It is a matter of great concern to us and we assure you that appropriate actions would be initiated that such things does not happen in the future. We assure you that the guest is of prime importance to us & we would leave no stone unturned to make your stay comfortable.

We at Country Inn & Suites by Carlson, Mussoorie look forward to welcome you again for yet another stay and this time we would make you say “I Love This Country.”

Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 May 2012

hey its a amazing property....gr8 location ,view...staff of the hotel is very freindly.....rooms very very nice...good food....had a gr8 time...was with my kid.....there is play area for kid so even he enjoyed a lot..the hotel has a shuttle service to drop n pick up from the mall road......the breakfast was excellent....so altogether had a wonderful experience......shikha delhi

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank shikha977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, 17 May 2012
Dear Guest,

Greetings from Country Inn & Suites by Carlson, Mussoorie!

Thank you for sharing your experience at Country Inn & Suites by Carlson, Mussoorie with a wider audience. We are so glad that you found our location excellent and you greatly liked our services.

We at Country Inn & Suites by Carlson, Mussoorie look forward to welcome you back for yet another wonderful experience.

Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites by Carlson Mussoorie

Property: Country Inn & Suites by Carlson Mussoorie
Address: Convent Road | Near Library Chowk, Mussoorie 248179, India
Phone Number:
Region: India > Uttarakhand > Mussoorie
Amenities:
Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 74 Hotels in Mussoorie
Price range (per night): ₹ 5,997 - ₹ 9,648
Hotel Class:3.5 star — Country Inn & Suites by Carlson Mussoorie 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Explore Mussoorie from Hotels's prime location for a unforgettable adventure in the heart of the stunning southern Himalaya Range. Perfectly suited for couples, solo travellers and family alike, each of 49 warmly decorated rooms and suites at the Country Inn $ Suites hotel in Mussoorie provides all the comfort of home along with impeccable service. ... more   less 
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