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“Never ever go to Sterling Resorts - Mussourie”

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Mussoorie - Dancing Leaves, A Sterling Holidays Resort
Ranked #5 of 74 Hotels in Mussoorie
Certificate of Excellence
New Delhi, India
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Never ever go to Sterling Resorts - Mussourie”
Reviewed 19 June 2012

I recently been to Sterling Resorts. I had worst experince ever from the variety of hotels and resorts I have visited.
Here are some major drawbacks:
-Very far off from Main city and there is no local conveyance available. Sterling charges are too high each time you want to go out to market :(
-Staff very non co-operative and unfriendly. Most of the staff is rude to the guests and unpleasant to talk with. No hospitality, bad room service.
-Too many stairs to climb. My room was around 200 stairs down which is really very difficuly with family.
- Room cleaning/house keeping do not do utensils cleaning which is pathetic. Guset vising for a day-2 should not be expected to take detergents and scrub for utencils cleaning.
Also they asked to keep room service utencils outside the room. So we put it outside with some chololate wrappers and lychee covers and they took the utencils but left the wrappers there which created so many ants creeping in the room.
-Rooms are big but not in good condition like choking bathrooms with stink, bad flooring, old furniture.
-During checkout they just left the luggage to the top stair and not cooperative enough to bring it till parking. No car cleaning service.
-They levy charges on small things without asking/letting you know.

I will advice never to visit Sterling Resorts even in condition of need.

  • Stayed June 2012, travelled with family
    • Value
    • Location
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Helpful?
8 Thank TravelGeek_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Mussoorie - Dancing Leaves, A Sterling Holidays Resort, responded to this review, 27 July 2012
Dear Sir/Madam,

Greetings from Sterling Holidays!

We regret to hear about the inconvenience you faced with our staff's behaviour and travel arrangements. We assure you that we have made a serious note of this and will be looking into it.

We have also noted your complaint about the luggage not being picked up from your room during check-out. We will alert the Resort Manager and ensure that this behaviour is corrected.

Please be assured that we are making changes that will showcase our property in a way that earns your appreciation, the next time you visit. Your suggestions are always valuable to us. This will only make us strive hard to provide you better service.

Sincerely,
The Sterling Holidays Team.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
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Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
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English first
Gurugram (Gurgaon), India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2012

Good Property with Zero Services. Poor quality of Rooms with absolutely no servies.Hotel has no lift.stairs more than 100-five levels down difficult to climb.If it is your vacation, dont spoil it by syaying here.

Room Tip: Choose Property which is not for memebers etc...This is Just for members who have no other option th...
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 397dh01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morbi, Gujarat, India
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 May 2012

staff is not at all cooperative i was travelling with my agrd parents but they did not dare to change my room my parents had to climb 150 steps .....which was horrible . they take so much time in chech -out. if u want to go out u need 300 rs . minimum no taxi will come without rs. 300. after u hav checked out they behave so rudely.vry bad xperience

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank chetnabhojani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Mussoorie - Dancing Leaves, A Sterling Holidays Resort, responded to this review, 9 July 2012
Dear Madam,

Greetings from Sterling Holidays!

We are extremely concerned to hear about the inconvenience you and your parents faced at our resort. We have noted down your concerns and we have sensitized our staff on the same. We assure you that the corrective measures are being taken and your next visit to our resort will be a great one.

Sincerely,
The Sterling Holidays Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 April 2012

The resort is well placed / located but when we visited it on 20th March the main approach road to the resort from the mall road was closed for renovation. so we had to circle around approx 3-4 kms to reach the resort.

We stayed for 2 nights/3 Days and our stay was fine (Not Super). The rooms are OK and need updation when we compare to new up coming resort options available.

The food for normal. indoor activities normal. The main attraction for the resort is its valley facing location.

Overall a fine experience, but in case if i visit mussoorie again i shall like to stay at some other place like Casmada.

Room Tip: Try the rooms facing valley.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MonaShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 5 Contributor
91 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 13 February 2012

a very narrow path leads to the location that is at the westend of this station. The resort was made very well but maintenance issues have got the better of. The rooms are large and look down into the valley. The rooms are pretty far off from the lobby and dining areas and is hard for septagenarians. Food is very average and so is room service. Gettig to the town square takes effort. But enjoy long walks and soak in nature. Water may be an issue sometimes.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank AmitMathur54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mussoorie - Dancing Leaves, A Sterling Holidays Resort

Property: Mussoorie - Dancing Leaves, A Sterling Holidays Resort
Address: New Circular Road | Dehradun,Mussoorie, Mussoorie 248179, India
Region: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa
Hotel Style:
Ranked #5 of 74 Hotels in Mussoorie
Price range (per night): ₹ 4,239 - ₹ 16,121
Hotel Class:4 star — Mussoorie - Dancing Leaves, A Sterling Holidays Resort 4*
Number of rooms: 80
Official Description (provided by the hotel):
At Mussoorie - Dancing Leaves, all is anew - new name, new décor. Experience the good old charm of Mussoorie and the alluring Doon valley from the comfort of premium modern rooms that have been just renovated to take your holidaying experience to the next level. Located 2.5 km from the town of Mussoorie, on a patch of hillside land which is combed by 300 steps is Sterling Holidays - Dancing Leaves where nature awaits in all its glory. ... more   less 
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