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Reviewed 6 February 2020 via mobile

I stayed here 2 days and one night , and every thing about this hotel is poor in quality and unhygienic the whole room is in need of refurbishment the doors don’t work well and require effort to close and open the bed and covers are stained with some sort of brown marks and foot marks the staff are rude and can’t speak English there is no breakfast included even though it’s says it comes with Complimentary breakfast, if I was you I would save your money and not come here , here are some pictures of the unhygienic and in need of refurbishment room , also just to add the price will change when you reach here and there is no toilet paper

Date of stay: February 2020
Thank chetsp2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2019

Room tip: Room wall and bathroom wall not good
Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Location
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 6 November 2019

Room tip: Please solve the key problem with the concerned franchise.
Date of stay: October 2019
  • Trip type: Travelled with family
    • Value
    • Location
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    • Cleanliness
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 6 April 2019

Read the other reviews from March 2019- They are well articulated and VERY accurate. I was traveling with a male companion and felt safe enough, but the quality of this hotel was terrible. The staff were unprofessional and difficult to work with. We had issues with power outages, lack of towels, cleanliness of the room/ bedding, etc. The list goes on and on. We did share some dancing and colors with the staff on Holi, but that 1/2 hour was the only good part about the hotel. Ordering food turned into a nightmare and the free breakfast was ??? (had trouble finding that free food- lots of empty or nearly empty serving dishes where in the banquet room...). Calls came to the room starting early to remind us about breakfast, but even when answered, they would continue calling back. Mathura is a great city. The Holi experience there was like nothing I have ever seen before, so if you're headed to this city, save yourself the headache and literally book ANYWHERE other than this hotel.

Room tip: DON'T BOOK AT THIS HOTEL! The hallways are big and the noise level is extreme!
Date of stay: March 2019
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank KatiePSTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2019 via mobile

Unless damp, dark rooms are your ideal situation I suggest you look elsewhere. The rooms were only the start of the nightmare during our three night stay here. The staff were either rude or over friendly, the power was intermittent across the entire hotel and house keeping was questionable. We left a night early which we had paid for to get out of there as quickly as possible. Book anywhere else.

Date of stay: March 2019
Trip type: Travelled with friends
Thank globaltrip67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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