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All reviews room service ganga river nice hotel walking distance early check nice stay visit varanasi food quality assi gokul ghats cooperative mr cleanliness rooftop banaras
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Reviewed 16 March 2021

Amazing hotel, Great Location, Great food quality, Great Service, Very Efficient and professional staff specially Brijesh, Ashish and Gokul were very polite and always at toes for any work. Had an amazing comfortable experience!!!

Date of stay: March 2021
Trip type: Travelled with family
Thank Mayankjain1986
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shobhit Agrawal, Owner at Hotel Rivera Palace, responded to this reviewResponded 24 March 2021

Dear Sir/ Mam,

Thanks a lot for your valuable feedback.We apologize for inconvenience caused if any.We promise to provide you much better services at your next visit.

Thanking you,
Regards,
Hotel Rivera Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2021 via mobile

Location is perfect, walking distance from one of the ghats, hospitable service, good reasonably priced food. Being a little inside, there is a short walk to the hotel from the road, which can be a problem with luggage, but the hotel sends someone down if needed. They can arrange for airport pickup too on payment. Good stay.

Date of stay: January 2021
Trip type: Travelled with family
Thank Enakshi B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shobhit Agrawal, Owner at Hotel Rivera Palace, responded to this reviewResponded 24 March 2021

Dear Sir/ Mam,

Thanks a lot for your valuable feedback.We apologize for inconvenience cause.We promise to provide you much better services at your next visit.

Thanking you,
Regards,
Hotel Rivera Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2020 via mobile

Hotel Stay was excellent.
Room service was excellent.
Food quality was superb.
Room service and Food manager Mr. Brijes' support was very good.

For our late night check in at 11:00PM they had opened their kitchen and provide us hot delicious food.

For our early check out at 5:30AM, staff had made good surprice and provided Sandwiches free of cost.
I need to give 5 Star rating

Date of stay: December 2020
Trip type: Travelled with family
Thank hankleshwaria
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shobhit Agrawal, Owner at Hotel Rivera Palace, responded to this reviewResponded 7 December 2020

Dear Sir/ Mam,

Thanks a lot for your valuable feedback.We apologize for inconvenience caused if any.We promise to provide you much better services at your next visit.

Thanking you,
Regards,
Hotel Rivera Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2020

I reached at banaras on 18th nov. As per communication air port pick up was available. At entrance of hotel staff sanitized all the luggage and all family members. Very cooperative staff. Excellent in sight seeing planning with value of money. No bar in the hotel but roof top will be arranged if u get liquor. Good good.

Date of stay: November 2020
Trip type: Travelled with family
1  Thank Smitshaileshmakwana
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shobhit Agrawal, Owner at Hotel Rivera Palace, responded to this reviewResponded 22 November 2020

Response from Shobhit Agrawal, Owner at Hotel Rivera Palace
Responded 2 weeks ago
Dear Sir/ Mam,

Thanks a lot for your valuable feedback.We apologize for inconvenience caused if any.We promise to provide you much better services at your next visit.

Thanking you,
Regards,
Hotel Rivera Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2020

Nice hotel
Looking great
The same problem with my family in your company to the same problem with your company that it is very important thing in this email in error or so and then delete and destroy any hard

Date of stay: November 2020
Trip type: Travelled with family
Thank Rohitskt5
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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