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“A GLIMPSE OF THE PAST” 4 of 5 bubbles
Review of Hotel Surya, Kaiser Palace

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Hotel Surya, Kaiser Palace
Ranked #12 of 75 Hotels in Varanasi
Philadelphia, Pennsylvania
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“A GLIMPSE OF THE PAST”
4 of 5 bubbles Reviewed 6 February 2012

Friendliness and courtesy of staff was abundant. The cuisine in the restaurant was delicious. The Spa treatments were of a high quality.The ambiance of the restoration of the palace (a work in progress) and the climate was invigorating.

  • Stayed January 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steeleeytle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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665 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kathmandu, null, Nepal
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 27 January 2012

With an outstanding customer service this hotel had stolen my heart. This is one of the best hotel in Varanasi. I will recommend this hotel strongly for all of you guys.

  • Stayed September 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank dinesh b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint-Denis, Reunion Island
Level Contributor
85 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 27 January 2012

Lovely spacious room with a real double bed, the bathroom was decent too, but could have benefitted from more lighting. Breakfast was a nice buffet. On the negative side wifi is not free and this hotel is situated rather far from the ghats, transport to them can take a long time.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank champac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 January 2012

The Stay was very good,
Amnities inside the room as well as in the hotel are excellent,
Rooms / Washrooms are clean,
Food is very good

Room Tip: you can opt for Premium Rooms, it is a great value for money
See more room tips
  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Trip-to-Manali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 20 January 2012

About 7km from the ghats....expect to pay at least 150 rupeed to get to Assi Ghat.

Room was nice and overlooked the gardens (room 206), but they only have twin rooms in the middle category rooms but they did push the beds together for us. There were also weddings every night with load music played until late at night which disturbed our sleep....I would expect weddings at weekends maybe but we stayed Mon - Fri.

Cheap spa - had nice head massage and pedicure.

TV in room but no star world

Swimming pool looked ok but didn't use it.

Had wifi and internet at an additional cost.

Canton restaurant is very good in the evening especially the breads, but the buffet breakfast was not that great.

OK hotel, nothing special so expensive for what you get.

Close by is brownie bakery....rubbish! Lassi wasn't very good. On first visit they didn't have geg burger so opted for the veg soup with sweetcorn. (He soup taste was ok but the sweetcorn was hard. The next day we thought we would try the breakfast and our waiter told us we could only have muesli as the chef wasn't there...but we said we couldn't eat muesli as we are allergic to nuts so they called the chef and he came in. Saw a mouse running about the restaurant floor, when we told the waiter he didn't seem to care or find it unusual.

DO NOT GO HERE!

  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Gillian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Surya, Kaiser Palace

Property: Hotel Surya, Kaiser Palace
Address: S 20/51 The Mall Road | Cantt, Varanasi 221002, India
Region: India > Uttar Pradesh > Varanasi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Varanasi
Price range (per night): ₹ 3,226 - ₹ 5,847
Hotel Class:3.5 star — Hotel Surya, Kaiser Palace 3.5*
Number of rooms: 65
Official Description (provided by the hotel):
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool, and access to the spa. At Surya Kaiser Palace it is our desire to provide a paradise where guests can relax, rejuvenate, and enjoy their stay. ... more   less 
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Also Known As:
Surya Hotel Varanasi

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