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Reviewed 5 April 2022 via mobile

This hotel is quite far away from the center.
The staff at the reception is unprepared to resolve issues.
I booked online a suite with twins beds. At the property they advised they only had king beds and offered a second one that resulted to be a cot. We had to downgrade to have the 2 beds and they never offered any compensation nor compliments nor nada, zero attention in their service.
I booked a city tour through the hotel agency and it was a disaster. The tour guide was in a bad mood because he was in a religious fasting, took us to 3 temples and back to the hotel, he was taking on the phone the whole time, and didn’t explain anything at all. He even took us to a temple, that was not scheduled, where we had to pay him and the priest for special ceremony, we said no. He also mistreated my friend during the tour and an argument started right on the boat at Ganga river. A total disaster. And the hotel didn’t compensate or refund any of the money they charged for the tour. Once again no attention in their service.
The staff at the restaurant was always attentive and the food was good.

Date of stay: April 2022
Trip type: Travelled on business
Thank orlingf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 April 2022 via mobile

We were here for 3 days. The steward Mr Tushar was very courteous, always on his toes to serve us hot n tasty food. The ambience , the rooms are very comfortable. Mr Tanu mandal our room service person was also very nice. We came with our kids, the stay was awesome n comfortable. My kids loved the stay here.

Date of stay: April 2022
Trip type: Travelled with family
Thank DAWAR-reyansh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 April 2022

Service level at reception was excellent, food is excellent but does take time if you order ala-carta. Food choices are plenty and service level at par with 5 Star properties. Our baggage was properly received by them in our absence that was delivered by airport staff that arrived later.

Date of stay: March 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank AshishLim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 April 2022

Lighting in the room should be little brighter, overall some tweaking required in the rooms and bathrooms, service was good, food was good but average at times.
There is a hot water problem in the bathrooms as it takes few minutes to start flowing.
Good size of the property and built in nice location in the city.

Date of stay: March 2022
    • Value
    • Rooms
    • Service
Thank g g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 31 March 2022

have visited the location with my family, during an official visit. Good location, excellent services, clean and good rooms, thanks to Tushar Pradeep for the services offered. would defienty recommend it..

Date of stay: January 2022
    • Rooms
    • Cleanliness
    • Service
Thank ashishaC4125PO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Atish Mathur, Guest Services / Front Office at Ramada Plaza by Wyndham JHV Varanasi, Cantonment, responded to this reviewResponded 7 April 2022

Dear Guest,

Thank you for sparing your valuable time to share a positive feedback on recent stay with us at Ramada Plaza by Wyndham JHV Varanasi.

I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the team members, efficiency is deeply appreciated and will encourage the team for their continued efforts to live up with the expectations of the Guest's.

I thank you for your valuable comments and look forward to the pleasure of your continued visits with assurance of best in service and hospitality.

Warm regards,
Gaurav Tyagi
Asst Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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