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Reviewed 13 August 2022

over hyped , over rated & over priced !
the riverfront hotel which was our first choice was under renovation from 1st through 15th & this made us book here. the price charged raises expectations which was a huge let down from check in to check out !
we had paid 50% advance & had written that we will pay balance n extras on checkout .. instead, the operation manager charged the balance 50% even before taking us to the rooms on check in ! UNLIKE HOSPITALITY .
as we were having our welcome drink, he shared the benefits of it along with his voodoo powers where he would always do room allocation by closing his eyes & being guided by non other than ‘lord shiva’ who would share the guest profile with him to perfection .. WOW ! now that’s a new one .
the rooms are very very ordinary/ basic , but we had already fallen for the river from location n paid 100%. NICE PRACTICE !
lunch ordered form our room took over 45 min & on walking into the dining hall the waiter was found sleeping on the guest sofa ! the a/c was not switched !
food quality n taste was below par n made by a arrogant chef / cook , who refused to take in any suggestions !
a bouquet of flower n cake was offered as part of my fathers 80th .

a huge gap between what the sales team offers n what the operations team delivers . HUGE.

Room tip: forget the room , choose another property at half the price & much better value for money
Date of stay: August 2022
    • Rooms
    • Cleanliness
    • Service
Thank TAMRAINDIA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amritara Hotels, General Manager at Amritara Suryauday Haveli, responded to this reviewResponded 22 August 2022

Dear Sir,

Namaskar!

We take this opportunity to thank you for giving us the opportunity to serve you during your stay with us at The Amritara Hotels and Resorts where customer satisfaction is our outmost priority.

We regret for not meeting some of your expectations during your stay with us.

We have taken your feedback into consideration and have revisited our brand policies and briefed our team members and staff accordingly to assure our guests experiences an unforgettable experience for which our brand stands for.

We sincerely request you to give us an opportunity to serve you again and turn the tables around.

Should you accede to my request, please email me and I will be happy to handle the arrangements personally.


Thanks & Regards,
Pankaj Mahajan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2022 via mobile

Great place to stay! The hotel location is excellent, cleanliness is very good, hospitality is awesome. The food in the restaurant is tasty though I felt it to be a tad expensive. The staff is awesome from the manager Mr. Uday to all the staff in the restaurant, room service and even the security! Highly recommend from my side!

Room tip: The hotel would need few steps of walking from the road.
Date of stay: August 2022
Trip type: Travelled with family
Thank Abhijit C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amritara Hotels, General Manager at Amritara Suryauday Haveli, responded to this reviewResponded 12 August 2022

Dear Sir,

Namaskar and Season's Greetings!

We are glad to receive your motivating comments on your recent stay at Amrtara Suryauday Haveli.

It is our constant endeavor at Amritara Hotels & Resorts to provide “Unforgettable Experiences” to our esteemed guests at all times.

We welcome you once again to visit & relive the unforgettable experiences at the best palace hotel in Shivala Ghats, Varanasi, Uttar Pradesh by Amritara Hotels & Resorts. Please keep visiting our website & please ‘like’ our social media pages for the latest seasonal offers of this beautiful accommodation in Varanasi! You may please recommend friends & family and request to experience our unique palatial accommodation with modern luxuries, Country boat ride in Ganges, join aarti ritual, short walk to the famous Kashi Vishwanath Temple, and the beautiful history lingering all around.

Your approbation is deeply cherished and we express our gratitude on providing an opportunity to serve you.

Amritara team shall await your visit soon!

Warm Regards,
Pankaj Mahajan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2022 via mobile

It was a relaxing stay with amazing views from the balcony. Staff is coperative and helping.
Would definitely recommend anyone who's coming to visit this holy city of Varanasi.
Food and overall rooms are also nice

Date of stay: August 2022
Trip type: Travelled with family
Thank Kaminimrig
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amritara Hotels, General Manager at Amritara Suryauday Haveli, responded to this reviewResponded 12 August 2022

Dear Ma'am,

Namaskar and Season's Greetings!

We are glad to receive your motivating comments on your recent stay at Amrtara Suryauday Haveli.

It is our constant endeavor at Amritara Hotels & Resorts to provide “Unforgettable Experiences” to our esteemed guests at all times.

We welcome you once again to visit & relive the unforgettable experiences at the best palace hotel in Shivala Ghats, Varanasi, Uttar Pradesh by Amritara Hotels & Resorts. Please keep visiting our website & please ‘like’ our social media pages for the latest seasonal offers of this beautiful accommodation in Varanasi! You may please recommend friends & family and request to experience our unique palatial accommodation with modern luxuries, Country boat ride in Ganges, join aarti ritual, short walk to the famous Kashi Vishwanath Temple, and the beautiful history lingering all around.

Your approbation is deeply cherished and we express our gratitude on providing an opportunity to serve you.

Amritara team shall await your visit soon!

Warm Regards,
Pankaj Mahajan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2022 via mobile

We had such a great stay at this hotel, they are very serviceable, always taking care of you, even before you get to the hotel, they even sent someone to pick us up, after Uber because it’s not possible to reach the hotel with car , only with Rishak or walking , the room was very clean and neat, the hotel is next to Ganga river, close to the burning Ghats, and a lot of places to see, the staff Krishna, Vivek, Gopal always took care of us, even wake us up to go to the morning Arti,( fire ceremony) .

Sanjay our guide was very polite and helpful explaining everything about the burning ghats and everything around !

This was such a great stay!

Thank you so much for your service !

Date of stay: August 2022
Trip type: Travelled with friends
Thank Yogii-cathh2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amritara Hotels, General Manager at Amritara Suryauday Haveli, responded to this reviewResponded 11 August 2022

Dear Sir,

Namaskar and Season's Greetings!

We are glad to receive your motivating comments on your recent stay at Amrtara Suryauday Haveli.

It is our constant endeavor at Amritara Hotels & Resorts to provide “Unforgettable Experiences” to our esteemed guests at all times.

We welcome you once again to visit & relive the unforgettable experiences at the best palace hotel in Shivala Ghats, Varanasi, Uttar Pradesh by Amritara Hotels & Resorts. Please keep visiting our website & please ‘like’ our social media pages for the latest seasonal offers of this beautiful accommodation in Varanasi! You may please recommend friends & family and request to experience our unique palatial accommodation with modern luxuries, Country boat ride in Ganges, join aarti ritual, short walk to the famous Kashi Vishwanath Temple, and the beautiful history lingering all around.

Your approbation is deeply cherished and we express our gratitude on providing an opportunity to serve you.

Amritara team shall await your visit soon!


Warm Regards,
Pankaj Mahajan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2022 via mobile

I visited Varanasi along with my 85years old mother & wife and stayed at AMRITARA SURYA UDAY HAVELI
I will fall short of Words to express my feelings about AMRITARA SURYA UDAY HAVELI such a fantast Location for spritual seekers ,Superb Accommodation Excellent Food and The Best Staff.....The behaviour of staff made us feel that we are at Home & we didn't have to ask them for any thing as the staff & specially the manager could foresee and understand our requirements specially of 85Years old mother ........and was absolutely meticulous in helping us out
Too Good A Visit ...If ever SHIVA calls me again will request Bhole Nath to bless my stay at AMRITARA SURYA UDAY HAVELI
Thanks A Ton staff of
AMRITARA SURYA UDAY HAVELI

Date of stay: August 2022
Trip type: Travelled with family
Thank chander_527
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amritara Hotels, General Manager at Amritara Suryauday Haveli, responded to this reviewResponded 11 August 2022

Dear Sir,

Namaskar and Season's Greetings!

We are glad to receive your motivating comments on your recent stay at Amrtara Suryauday Haveli.

It is our constant endeavor at Amritara Hotels & Resorts to provide “Unforgettable Experiences” to our esteemed guests at all times.

We welcome you once again to visit & relive the unforgettable experiences at the best palace hotel in Shivala Ghats, Varanasi, Uttar Pradesh by Amritara Hotels & Resorts. Please keep visiting our website & please ‘like’ our social media pages for the latest seasonal offers of this beautiful accommodation in Varanasi! You may please recommend friends & family and request to experience our unique palatial accommodation with modern luxuries, Country boat ride in Ganges, join aarti ritual, short walk to the famous Kashi Vishwanath Temple, and the beautiful history lingering all around.

Your approbation is deeply cherished and we express our gratitude on providing an opportunity to serve you.

Amritara team shall await your visit soon!


Warm Regards,
Pankaj Mahajan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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