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8 - 13 of 52 reviews
Reviewed 8 October 2021

This hotel is very good we stay here for short Day but the time we spend was very good . located is in heart of City nearest to ganga ghat & viswanath ji temple . also shopping and malls are easy to go staff are very helpful and supportive good to be there thank....

Date of stay: October 2021
Trip type: Travelled with friends
Thank Indian_5
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 September 2021 via mobile

I was stayed last month the stay was very nice front office staff is also nice and location is very good Overall very good the food was also delicious I wili visit my next trip and you can go for ganga ghat temples and shopping malls I preferred to go varanasi thanks

Date of stay: August 2021
Trip type: Travelled as a couple
Thank Dalip M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Castillo, Guest Services / Front Office at Castillo Hotel, responded to this reviewResponded 12 September 2021

Dear Mr. Dalip,

Thank you for sharing about your experience of your recent stay at Hotel Castillo Varanasi on TripAdvisor.

We endeavor to provide our guests with an ultimate hospitality experience and I am glad to know that, on this occasion, we were able to exceed your expectations.

We look forward to welcoming you back in the near future.

Kind regards,
Akash Sharma
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2021 via mobile

I have stayed last month
Very comfortable stay room was very clean and specious staff was also very helpful and courteous it's located in very prime location where u can go for Kashi Vishwanath and Ganga ghat also shopping centre breakfast also was delicious I will visit my next visit ..... thanks Castillo

Date of stay: August 2021
Trip type: Travelled with friends
Thank mr P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Castillo, Guest Services / Front Office at Castillo Hotel, responded to this reviewResponded 12 September 2021

Dear Mr.P,

Thank you for sharing about your experience of your recent stay at Hotel Castillo Varanasi on TripAdvisor.

We endeavor to provide our guests with an ultimate hospitality experience and I am glad to know that, on this occasion, we were able to exceed your expectations.

We look forward to welcoming you back in the near future.

Kind regards,
Akash Sharma
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2021

Every thing was good & Ratn chandra & Ladie Fo staff was very supportive food was also tasty , value of money services qlty nice.

Dear team – well done on the excellent.

showcasing our commitment to creating an environment focused on health, hygiene, safety and wellbeing across all our properties. For further details, please

Date of stay: August 2021
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank svry124
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Castillo, Guest Services / Front Office at Castillo Hotel, responded to this reviewResponded 12 September 2021

Dear SVRY124,

Thank you for sharing about your experience of your recent stay at Hotel Castillo Varanasi on TripAdvisor.

We endeavor to provide our guests with an ultimate hospitality experience and I am glad to know that, on this occasion, we were able to exceed your expectations.

We look forward to welcoming you back in the near future.

Kind regards,
Akash Sharma
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2021

.i was check in here 14 july Don't go this hotel v worst hotel I will advise. In this hotel no one go look like dhaba service service is very late their staff chew khaini and pan masala There was blood stain in the bed sheet, there was food in the drawer. There was no follow up of covid here will never come to this hotel like dhaba service

Date of stay: July 2021
Trip type: Travelled on business
Thank Amit90890
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Niraj Kumar, Guest Services / Front Office at Castillo Hotel, responded to this reviewResponded 12 August 2021

Dear Guest,

Greeting from Castillo Varanasi,

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

Keeping our Guest happy is our number one priority and I’d like to ask you for another chance to retain your custom.

Thanks & regards
Akash Sharma
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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