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11 - 16 of 52 reviews
Reviewed 1 September 2021

Every thing was good & Ratn chandra & Ladie Fo staff was very supportive food was also tasty , value of money services qlty nice.

Dear team – well done on the excellent.

showcasing our commitment to creating an environment focused on health, hygiene, safety and wellbeing across all our properties. For further details, please

Date of stay: August 2021
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank svry124
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Castillo, Guest Services / Front Office at Castillo Hotel, responded to this reviewResponded 12 September 2021

Dear SVRY124,

Thank you for sharing about your experience of your recent stay at Hotel Castillo Varanasi on TripAdvisor.

We endeavor to provide our guests with an ultimate hospitality experience and I am glad to know that, on this occasion, we were able to exceed your expectations.

We look forward to welcoming you back in the near future.

Kind regards,
Akash Sharma
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2021

.i was check in here 14 july Don't go this hotel v worst hotel I will advise. In this hotel no one go look like dhaba service service is very late their staff chew khaini and pan masala There was blood stain in the bed sheet, there was food in the drawer. There was no follow up of covid here will never come to this hotel like dhaba service

Date of stay: July 2021
Trip type: Travelled on business
Thank Amit90890
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Niraj Kumar, Guest Services / Front Office at Castillo Hotel, responded to this reviewResponded 12 August 2021

Dear Guest,

Greeting from Castillo Varanasi,

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

Keeping our Guest happy is our number one priority and I’d like to ask you for another chance to retain your custom.

Thanks & regards
Akash Sharma
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2021 via mobile

Beautifully managed clean hotel along with delicious food and superb restaurant service by Dev ,Nikhil and Alma

Surely come back again & recommend this hotel to my friends and family

I visited hotel in my friend wedding and found true value for money and over all service exceeded my expectations

Date of stay: June 2021
Trip type: Travelled with family
Thank Rakesh Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Niraj Kumar, Guest Services / Front Office at Castillo Hotel, responded to this reviewResponded 12 August 2021

Dear Guest,

Greeting From Castillo Varanasi !

We are happy to hear you had a positive experience at Castillo Varanasi! We value your input and encourage you to let us know more details about your experience with us.

Thanks & Regards
Akash Sharma
Front Office Manager

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Reviewed 31 January 2021

Entire ambience is so nice and clean staff was courteous and the food taste was so good. I enjoyed the stay and wish to go back there again and definately going to recommend this property to my friends.

Date of stay: December 2020
Trip type: Travelled with family
Thank MAHADEVOO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Niraj Kumar, Guest Services / Front Office at Castillo Hotel, responded to this reviewResponded 1 February 2021

Dear Guest,

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Varanasi.

At Castillo, Varanasi it is our constant Endeavour to provide you with high standards of personalized service and facilities. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

We would like to thank you for appreciating the Hotel and its services. It gives us great pride and encourages us to offer even higher levels of excellence.

We do hope you will recommend us to your other family members, friends & associates and look forward to the pleasure of welcoming you back.

Warm Regards
Niraj Kumar
General Manager

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Reviewed 28 January 2021

I travelled with my family for 2 night stay...During stay proper sanitisation and precautions were taken by hotel staffs regarding rooms and food services. Food taste and flavour was very good....Food plating was very tempting and appealing. Overall experience was great and would like to visit again.

Date of stay: September 2020
Trip type: Travelled with family
Thank ravindramaurya36
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Niraj Kumar, Guest Services / Front Office at Castillo Hotel, responded to this reviewResponded 30 January 2021

Dear Guest,

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Varanasi.

At Castillo, Varanasi it is our constant Endeavour to provide you with high standards of personalized service and facilities. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

We would like to thank you for appreciating the Hotel and its services. It gives us great pride and encourages us to offer even higher levels of excellence.

We do hope you will recommend us to your other family members, friends & associates and look forward to the pleasure of welcoming you back.

Warm Regards
Niraj Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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