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Reviewed 2 May 2022

Booked through MMT. Smooth check in and check out. Spacious lobby. Non intrusive staff. Average room, seen these days in typical business hotels. Was unable to understand the function of a red colored circular plastic contraption attached to the mirror in the room. Can somebody please explain?

Each time the electricity goes off and comes back, the centralised AC starts, which has to be switched off manually, even though it was switched off in the first place. Tasty food. No provision for DND indication on the door, either by way of light indicator or hanging.

WRT? Yes.

Date of stay: December 2021
    • Location
    • Sleep Quality
    • Service
Thank pcsarkar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SUNIL VERMA, General Manager at Novotel Lucknow Gomti Nagar, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for choosing Novotel Lucknow as your accommodation choice and for taking the time to share your valuable feedback with us.

Your kind appreciation for the team has been humbly received and shared with the entire team; it is feedback like yours that motivates us to continually strive further towards excellence.

Red colored artifact placed in the room is to enhance the look and feel of the room. In case you didn't like it, we would love to assign a different room category on your next visit.

We have taken a careful note of your feedback pertaining to air conditioning auto switch and DND indication. We have provision of hanging indicators but we might have missed placing in your room.

Please be rest assured, we have taken a serious look into your feedback and we will strengthen our focus on the specific areas that your review has highlighted.

Thank you once again for your kind appreciation and we look forward to welcoming you back at Novotel Lucknow.


Sincerely,

Sunil Verma
General Manager
Novotel Lucknow Gomti Nagar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2022 via mobile


I am a regular visitor to this hotel. The service getting at this hotel this time is very disappointing. Specially from front desk and housekeeping. The room is not properly equiped , phone non working , if requesting for room change still no one is responding, basic amenities of a 5 star not available in room. Very disappointed with this . I will never suggest anyone to stay in this property anymore neither for the Accor membership.
#Accor #Novotel #novotellucknow

Date of stay: April 2022
Trip type: Travelled on business
Thank sanjukta20
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SUNIL VERMA, General Manager at Novotel Lucknow Gomti Nagar, responded to this reviewResponded 29 April 2022

Dear Guest,

Thank you for choosing Novotel Lucknow as your accommodation choice and for taking the time to share your valuable feedback with us. It is with sincere regret that we note your dissatisfaction with our service and facilities.

At Novotel, we strive to provide a superior standard of service and are most concerned with the satisfaction of all our guests. Our relationship with our guests is of paramount importance to us and we trust this experience will not impair your confidence in the quality of service that Accor is known to offer.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Sunil Verma
General Manager
Novotel Lucknow Gomti Nagar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2022 via mobile

Visited Azrak and loved the experience thanks to Mr. Jitendra, for making it a truly surreal experience. Mesmerized by the vibe of the place.Would love to visit again soon, specially to enjoy the service and food.

Date of stay: April 2022
Trip type: Travelled as a couple
Thank Anshika_3194
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SUNIL VERMA, General Manager at Novotel Lucknow Gomti Nagar, responded to this reviewResponded 27 April 2022

Dear Guest,

Thank you very much for taking the time to write a pleasant feedback.

In our constant strive for excellence, reviews like these keep us motivated. It is our goal to provide consistent and top-notch services to all our guests and I'm happy to know we were able to achieve that through you.

Your words of appreciation on the staff and services will definitely be passed on to the team here.

We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits.

Sincerely,

Sunil Verma
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2022

Spa session was awesome and especially Mr Puneet who is manager is very polite and well spoken. Took care of my needs. A thorough gentleman! The place is beautiful and ambience is awesome and the staff is very cooperative and helpful. The R3 Spa is too good and the therapist is very nice. Would surely recommend the same to other folks.

Date of stay: April 2022
    • Service
1  Thank rastogidivya
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SUNIL VERMA, General Manager at Novotel Lucknow Gomti Nagar, responded to this reviewResponded 27 April 2022

Dear Guest,

We very much appreciate your comments regarding your visit at the Novotel Lucknow Gomtinagar.

Thank you for your appreciation of the services provided by our team. They feel so motivated with positive feedback and nothing gives us more happiness than knowing that our guests feel welcomed and cared for. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Sunil Verma
General Manager
Novotel Lucknow Gomti Nagar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2022

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SUNIL VERMA, General Manager at Novotel Lucknow Gomti Nagar, responded to this reviewResponded 27 April 2022

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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