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102 - 107 of 2,215 reviews
Reviewed 23 June 2022

We visited Crystal Sarovar Premiere, Agra for 3 Nights and 4 days in Taj Studio room from 5th June 2022 - 8th June 2022.
Hotel location is good, easy to reach from station, middle of the city.
Taj Studio room is very spacious and bathtub in the washroom.
Staff is very courteous. If we want anything they never say 'NO'.
Food is amazing specially Breakfast and Dinner. They have variety of things in VEG and NON-VEG buffet.
Swimming pool is very relaxing and well maintained on terrace.
Everything was amazing whether it is food, ambience, courteous staff, location etc.
Thanks Crystal Sarovar Premiere, Agra for giving us such a memorable stay.

Room tip: Taj Studio rooms are the best
Date of stay: June 2022
    • Value
    • Rooms
    • Service
Thank Deepanshu_Mathur
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Vivek Mahajan, General Manager at Crystal Sarovar Premiere, responded to this reviewResponded 24 June 2022

Dear Mr. Mathur,

I on behalf of the entire team of Crystal Sarovar Premiere, Agra would like to thank you for this wonderful review of the hotel.

It is a pleasure to know that you had a memorable stay with us and our services exceeded your expectation.

It has been my pleasure to convey your compliments to the team. Positive recognition is a tremendous source of inspiration to our dedicated team members and I thank you for your kind comments.

The entire team looks forward to welcoming you back to Crystal Sarovar Premiere, Agra to create another memorable experience for you.

Best Regards,

Vivek Mahajan

General Manager

gmcspa@sarovarhotels.com

Crystal Sarovar Premiere, Agra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2022 via mobile

This is a beautiful hotel in the heart of bustling Agra, the reception is flawless, and the rooms are great.
Staff are personable and helpful.
The food was great, served in a buffet. Lovely selection and tasty.
Cons:
The Pool - the bar is not open when the pool is open. This makes no sense. The pool ladder was broken and dangerous. There is a fence across the pool to separate the child’s area. However this is under the water and cannot be seen and again is dangerous.
The pool needs a lot more work.

Date of stay: June 2022
Trip type: Travelled with friends
Thank minipoppit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Vivek Mahajan, General Manager at Crystal Sarovar Premiere, responded to this reviewResponded 24 June 2022

Dear Valuable Guest!

Thank you for taking the time and sharing your experience with us.

I regret to know about your dissatisfaction on the product and services. Please accept my sincere apologies for the inconvenience caused, since this is not synonymous to our service standards and be rest assured that it would be dealt with utmost importance. Our goal is to continually strive to improve our service levels.

I know that this gesture will not diminish the inconvenience that was caused; but we will surely look into this matter and make sure it doesn't happen again.

We have taken a note of your valuable feedback and will definitely look into the concern raised regarding swimming pool.

We will take steps to rectify these issues and make sure it doesn't happen again in future.

We deeply empathize with you and regret the opportunities missed to be able to serve you better.

Best Regards

Vivek Mahajan

General Manager

gmcspa@sarovarhotels.com

Crystal Sarovar Premiere, Agra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2022

Thanks surendra ji and jaypee palace agra for amazing hospitality.
You're services are best in town
I enjoyed a lot.
Very nice vibes and peace is there....
Food is super delicious....
I was part of conference there

Date of stay: June 2022
Trip type: Travelled on business
Thank Yeoskskjdu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Vivek Mahajan, General Manager at Crystal Sarovar Premiere, responded to this reviewResponded 24 June 2022

Dear Valuable Guest,

I on behalf of the entire team of Crystal Sarovar Premiere, Agra would like to thank you for this wonderful review of the hotel.

It is a pleasure to know that you had a memorable stay with us and our services exceeded your expectation.

It has been my pleasure to convey your compliments to the team. Positive recognition is a tremendous source of inspiration to our dedicated team members and I thank you for your kind comments.

The entire team looks forward to welcoming you back to Crystal Sarovar Premiere, Agra to create another memorable experience for you.

Best Regards,

Vivek Mahajan

General Manager

gmcspa@sarovarhotels.com

Crystal Sarovar Premiere, Agra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2022

Service by Karan Pal in maintenance department was very good
Crystal Sarovar needs to maintain the washrooms in a better way
terrace and swimming pool are excellent
Hospitality is very good
House keeping also very good

Date of stay: June 2022
    • Value
    • Sleep Quality
    • Service
Thank 470namrataj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Vivek Mahajan, General Manager at Crystal Sarovar Premiere, responded to this reviewResponded 20 June 2022

Dear Ms. Namrata,

I on behalf of the entire team of Crystal Sarovar Premiere, Agra would like to thank you for this wonderful review of the hotel.

It is a pleasure to know that you had a memorable stay with us and our services exceeded your expectation.

It has been my pleasure to convey your compliments to the team specially Karan. Positive recognition is a tremendous source of inspiration to our dedicated team members and I thank you for your kind comments.

We have noted your valuable feedback regarding washrooms. Kindly accept our apologies for the inconvenience caused.

The entire team looks forward to welcoming you back to Crystal Sarovar Premiere, Agra to create another memorable experience for you.

Best Regards,

Vivek Mahajan

General Manager

gmcspa@sarovarhotels.com

Crystal Sarovar Premiere, Agra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2022 via mobile

Mr. Karan Pal, engineering dept. is very polite in nature & know his work properly. He know his duties and work.
He is well behaved and he knows how to talk with customers so that customer will come next time to this hotel.

Date of stay: June 2022
Trip type: Travelled with family
Thank Mamta2212
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Vivek Mahajan, General Manager at Crystal Sarovar Premiere, responded to this reviewResponded 20 June 2022

Dear Mr. Pal,

I on behalf of the entire team of Crystal Sarovar Premiere, Agra would like to thank you for this wonderful review of the hotel.

It is a pleasure to know that you had a memorable stay with us and our services exceeded your expectation.

It has been my pleasure to convey your compliments to the team specially Karan. Positive recognition is a tremendous source of inspiration to our dedicated team members and I thank you for your kind comments.

The entire team looks forward to welcoming you back to Crystal Sarovar Premiere, Agra to create another memorable experience for you.

Best Regards,

Vivek Mahajan

General Manager

gmcspa@sarovarhotels.com

Crystal Sarovar Premiere, Agra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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