The generator for the air conditioner in our room caught fire. We called the front desk for help, but no one came. The rooftop restaurant staff heard our concerns and also called the front desk. Still no one. They finally sent the "house boy," who understandably did not know what to do about the generator or the smoke filling the room.
I ran down four flights of stairs and found out the front desk clerk hadn't told the night manager, who was sitting about 8 feet away, because he didn't want to disturb the manager's conversation. The manager seemed surprised -- but unconcerned -- about the fire, simply offering us another room without bothering to check if people were safe or what to do about the smoke filling the upstairs hall making it difficult for guests to breathe.
The person in charge of the front desk later told us he didn't come to help because he first had to go turn off all the power to the room -- but he couldn't explain why the lights and fan were still on if he had truly turned off the power.
Unstable electricity is a reality in India, but having a staff so unaware of basic safety procedures or even why burning wires and plastic is bad means someone may die here one day. A good view of the Taj is not worth it.
- Official Description (provided by the hotel):
- Hotel Taj Plaza offers 40 rooms which are divided into three categories i.E. Taj Facing Deluxe Room, Deluxe A/C Room and Non AC Room. The rooms are spacious and offer a beautiful view of the famous Taj Mahal to make your stay memorable. The hotel has a multi cuisine restaurant, Magic of Spice where guests can treat their taste buds with Indian, Chinese, Continental and Mughlai delicacies. There is a 24 hours Coffee N Taj Rooftop restaurant and Bar-Be-Que where comfort and taste come together in delectable food and gracious surroundings. Hotel Taj Plaza provides 24-hour a day, 7 days a week services of qualified personnels on duty at the front desk in the reception area. Also, qualified staff members are always alert and available to guests, walk-ins and attending telephone calls from all over the world 24 hours a day, 7 days a week. Hotel has a well-equipped lobby with comfortable sitting area. A well established travel desk is committed to fulfill the travel requirements of guests. 24 hours power backup is provided for electricity outages. Guests can avail 24 hours personalized room service for a great stay experience. There is a nearby ATM cash machine for the convenience of guests. All major credit cards are acceptable and foreign currency exchange services is also available. A well spacious conference and banquet hall is available that can accommodate 10 to 100 people at a time. Various other facilities provided by the hotel are luggage deposit, internet station, family reading room, car parking, daily newspaper, laundry and dry cleaning, telephone and baby sitting services are available. ... more less
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