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162 - 167 of 3,403 reviews
Reviewed 27 December 2021 via mobile

Booked the hotel to give kids excellent five star experience but let down by the hotel. Number of things were wrong:
1. When we booked room it showed 2 twin beds in the room, while when we got room it had only one king bed, had to get additional beds (paid extra for the privilege)
2. Most of the bars and restaurants were closed and most of the items in menu were missing, settled for food outside the hotel.
3. Tap in the bathroom came out with water pressure and had to make do in the shower

On plus side, the staff was very friendly and very quick to accommodate our needs.

Date of stay: December 2021
Trip type: Travelled with family
Thank dhwajg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jaypee Hotels, General Manager at Jaypee Palace Hotel & Convention Centre, responded to this reviewResponded 7 January 2022

Dear Guest,

Greetings from the Jaypee Palace Hotel Agra !!

Thank you for taking the time to share your feedback through our Trip Advisor Website

We note with regret the negative experience you have had during your stay with us, please accept our sincere apology.

The issue has been addressed with concerned team member and request you to treat this as an exception to our usual high standards.

We are determined to make a positive impact the next time around, and we sincerely seek another opportunity to serve you.

I am happy to personally coordinate your next visit and urge you to write in with any requirement.

My team and I would be happy to facilitate it, and look forward to welcoming you at Jaypee Palace Hotel and Convention Centre Agra soon.


Warm Regards,
Hari Sukumar
Vice President - Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2021

The hotel has good service and nice arrangements for various events of the wedding. House keeping staff was helpful specially Vikram and Sanket. The food catering was also good. Just the rooms need a little renovation.

Date of stay: December 2021
Trip type: Travelled as a couple
Thank imsahil1992
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jaypee Hotels, General Manager at Jaypee Palace Hotel & Convention Centre, responded to this reviewResponded 14 December 2021

Dear Guest,

Greetings of the Day from Jaypee Palace Hotel Agra!!!

Thank you for your kind Patronage!!

We are delighted to know you liked your stay with us. This is the best motivation we can use.

I am happy to personally coordinate your next visit and urge you to write in with any requirement.

My team and I look forward to maintaining a long and fruitful association with you.

Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra.

Warm Regards,
Hari Sukumar
Vice President - Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2021

The service was outstanding.
Very comfortable stay .
Sanket and Vikram both these boys are very friendly and providing excellent service.xell.
Service as required and I am satisfied with the job.
God bless them.

Date of stay: December 2021
Trip type: Travelled with family
Thank ddguptajiahoo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jaypee Hotels, General Manager at Jaypee Palace Hotel & Convention Centre, responded to this reviewResponded 14 December 2021

Dear Guest,

Greetings of the Day from Jaypee Palace Hotel Agra!!!

Thank you for your kind Patronage!!

We are delighted to know you liked your stay with us. This is the best motivation we can use.

I am happy to personally coordinate your next visit and urge you to write in with any requirement.

My team and I look forward to maintaining a long and fruitful association with you.

Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra.

Warm Regards,
Hari Sukumar
Vice President - Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2021 via mobile

Jaypee place hotel one of the best hotel in Agra The rating needs to be 7 star. Special thanks to hospitality and courteous attitude of all the staff..
Our stay was wonderful, service A+ class accompanied with delicious and yummy food. Sanjana at front desk extremely courteous and nice.. she is very helpful such good rating, deserves it..
You need to experience it

Date of stay: November 2021
Trip type: Travelled with friends
Thank Shlu125
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jaypee Hotels, General Manager at Jaypee Palace Hotel & Convention Centre, responded to this reviewResponded 26 November 2021

Dear Guest,

Greetings of the Day from Jaypee Palace Hotel Agra!!!

Thank you for your kind Patronage!!

We are delighted to know you liked your stay with us. This is the best motivation we can use.

I am happy to personally coordinate your next visit and urge you to write in with any requirement.

My team and I look forward to maintaining a long and fruitful association with you.

Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra.

Warm Regards,
Hari Sukumar
Vice President - Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2021

Hotel is fantastic! Staff is so cooperative..
Rooms were awesome neat and clean..
Miss Sanjana Singh is one the best cooperative and smart female staff of the hotel.
Really enjoyed the tume there
Anuj and neha

Date of stay: November 2021
Trip type: Travelled with family
Thank Shubhangiisharma
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jaypee Hotels, General Manager at Jaypee Palace Hotel & Convention Centre, responded to this reviewResponded 26 November 2021

Dear Guest,

Greetings of the Day from Jaypee Palace Hotel Agra!!!

Thank you for your kind Patronage!!

We are delighted to know you liked your stay with us. This is the best motivation we can use.

I am happy to personally coordinate your next visit and urge you to write in with any requirement.

My team and I look forward to maintaining a long and fruitful association with you.

Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra.

Warm Regards,
Hari Sukumar
Vice President - Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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