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“Enjoyable Overall!”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #13 of 145 Hotels in Agra
Chicago, Illinois
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Enjoyable Overall!”
Reviewed 27 April 2012

The entrance and lobby, bar, spa and pool are all top notch. It was quite pleasant to go back there between sunrise and sunset Taj Mahal visits to use the spa. However, the breakfast buffet was mediocre. I stayed at the ITC Maurya in New Delhi (fabulous breakfast) and unfortunately changed my plans to stay at the ITC Rajputana in Jaipur for a more quaint option. I found the hotel group consistently outstanding and would consider booking them on a return trip.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 29 April 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor. It is comments such as yours that inspire our team to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests.

I have also taken cognizance of your comment about the breakfast, and this is to assure you that the same is being reviewed very seriously and necessary administrative actions are also being taken in this regard.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Worcester, UK
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 April 2012

My partner and I stayed at this hotel, recently, it was a lovely hotel the staff that we meet were very friendly and helpful,, The rooms were clean and tidy, However don't look under the bed as it seems a place to be forgotten when cleaning. I left by mistake a jacket and photo mountained in the wardrobe, moving on from here to our next location on our tour. We contacted the hotel by telephone and they stated they had the items, and would sent them to any address provided we send a telex message with it on. This was doneTWICE also stating that we would refund postage if required. We also sent a text to the hotel manager to date NOTHING has been recieved. moral of this Check your room well before you leave or it could be walking around Agra on someones elses back.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathb8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 26 April 2012
Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments and this is to assure you that the same has been reviwed very seriously and corrective administrative actions are being taken in this regard. I am sanguine that you will have a superlative experience during your next visit to the hotel.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 April 2012

We stayed at this hotel for 3 nights as part of our Honeymoon in agra.

First impression staying in an executive Mughal room were very good! Reception and room very both welcoming and impressive.

However it was all downhill from there:

1) If visiting in winter months, when agra gets cold be aware the rooms have no heating facility and the portable heater brought are inadequate.

2) Room service can be hit and miss, however is generally good.

3) Restaurants in hotel both Chinese and Indian were both over priced and not very good at all!! Staff in the indian were borderline rude, and I did fall sick immediately after eating the the restaurant.

Overall I feel this hotel makes use of brand to over charge guest staying while providing sub optimal service.

I would not recommend this hotel, wished i had spent the extra and stayed in the Oberoi!

I can recommend Sunil Gupta as a guide in Agra...look him up on the forums.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RyanP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 26 April 2012
Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments and this is to assure you that the same has been reviwed very seriously and corrective administrative actions are being taken in this regard. I am sanguine that you will have a superlative experience during your next visit to the hotel.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
169 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 24 April 2012

I believe among all other hotels in Agra, ITC Mughal is the best place to stay in Agra. The rooms are well kept. The guests are greeted with smiling and ever-to-help staff. One of the best features is the sprawling lawns makes the stay very pleasant.
We missed out on the fantastic spa & taj viewing gallery due to time constraints. But nevertheless, our stay was splendid.
The food at the breakfast buffet and Peshwari were truly world class!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Abhishek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 26 April 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 April 2012

I stayed here as part of a tour of India with Great Rail Journeys.

The good points of the hotel are:

1. Security (bags scanned as you enter).
2. Beautiful reception area.
3. Lovely pool.
4. Great soap and cream in the bathrooms.

Other points worth noting:

1. Alcoholic drinks are expensive as per other hotels in India.
2. There is 30 minutes of free Internet access per day. Thereafter, it is chargeable.

Overall, a great hotel.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AnEastCoastTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONRAJPUTANA, Manager at ITC Mughal, Agra, responded to this review, 23 April 2012
Dear Guest,

Thank you for posting a review of TripAdvisor.

We are grateful for the overall positive comments you have made regarding the hotel and its services . We would like to assure you that we will make every effort to continue to live up to your expectation in future as well.

I have shared your appreciation with my team and they were extremely happy and delighted to hear from you .

We do hope you will travel back to Jaipur soon and look forward to the pleasure of wecoming you back.


Yours sincerely,

Sunil Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Mughal, Agra

Property: ITC Mughal, Agra
Address: Taj Ganj, Agra 282001, India
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#11 Luxury Hotel in Agra
#12 Spa Hotel in Agra
Price range (per night): ₹ 4,590 - ₹ 11,313
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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