This was the last hotel we stayed at on our trip to India, and we loved it. Check in (and out) was friendly, fast and efficient. We were taken to our room, and on the way the female staff member apologised that the pool was being renovated, but as a result all guests had access to the spa pool. No problem, I thought. Our room was lovely, the bathroom is huge. However, just after the member of staff left, I opened the veil curtains- I should have done this immediately. Not only did we have a 'view' of a pool being renovated (quite a mess) but work was going on, and a drill immediately started. We called reception and explained this was unacceptable. We were given a garden room view immediately and our bags etc, were moved. We are very happy to have had excellent service on this. However, we were a bit puzzled that such a high quality hotel would have even considered this acceptable for their guests? I accept that renovation has to take place, and this slightly quieter time is a good time to do it- but still. Another minor point, for a 5-star hotel the minibar offering is unbelievably meagre, and I had to call reception to bring a bottle opener!
These quibbles aside, we nevertheless thought the hotel was wonderful- very luxurious. The breakfast buffet was very nice indeed (although the coffee could be improved for such a hotel- it was not good, tasted instant) and we particularly single out our meal the night before, in the same restaurant. The had a buffet deal including a glass of wine (very nice too!) for 850 rupees. This was excellent value indeed- particularly considering the very high quality of the food.
We checked out just before 12 the next day. We visited the Taj Mahal twice (sunset, then sunrise) and had time to enjoy the pool in the morning. The Spa Pool is lovely! Set in beautiful gardens, and some of the pool enjoys the shade of trees etc.
Despite the quibbles mentioned above, we feel this hotel deserves the excellent rating- while I strongly recommend to any hotel staff who might read this review that they point out the potential _noise_ to any of their guests, we give them credit for handling the problem so quickly.
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- Also Known As:
- Itc Mughal, Agra Hotel Agra
- Itc Mughal Hotel Agra
- Sheraton Agra
- Agra Itc Mughal Hotel