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“excellent hospitality at the resturnat”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #13 of 143 Hotels in Agra
Reviewed 31 March 2012

recently on a trip to my native town , agra, with a few foreign guests, we were treated to the best food and hospitality, i would specifically like to name Chinmoy Sarkar, Bulkesh and T. C. Verma. i live in dubai but have rarely had such a wonderful time visiting the mughal sheraton. sameer

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Thank Sameer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 2 April 2012

Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having visited ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,129 - 3,133 of 4,068 reviews

Reviewed 30 March 2012

Great Hotel, excellent service, location and ambience. A great place to relax after an exhausting day in Agra. I had a great time with my family during my stay.Good cleans rooms & bathroom. The lobby of the hotel is grand and is centered in a huge campus surrounded by greenery with excellent breakfast.

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sanghadeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 31 March 2012

Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2012

We stayed at the ITC Moghul, Agra recently with my family and my parents. The hotel staff was extremely professional and helpful. Their service was great, ranked amongst the best we have experienced at any hotel, globally. Will definitely recommend it to fellow travellers

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kalhans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 31 March 2012

Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2012

Staying at the Mughal on this second trip to Agra in recent years, I found the Mughal to provide a high level of customer service and luxury for a reasonable cost. The hotel was very clean and lovely; and the food and service at all the restaurants was superb. As I was sharing the room with two friends, the front desk staff upon checkout graciously divided our one bill into three separate bills. This was done speedily and accurately at 4:30 am to facilitate our early departure. Very enjoyable stay with exceptional service!

  • Stayed: February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MaryAnne2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 31 March 2012

Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2012

We had a pleasant stay at this hotel. Has good cleans rooms & bathroom. The lobby of the hotel is grand and is centered in a huge campus surrounded by greenery. The hotel looks beautiful at night with the lamps lit around. Creates a serene environment.

Good gym, restaurants and swimming pool.

Specially would like to commend the staff service. We had asked for a bath tub for bathing our 4 month old baby and thank the hotel staff for making this arrangement.

Suggestions:
1. Pls make arrangements for having a medical kit or storing some basic medicines. We had asked the operator for an Antacid (a tablet for gas trouble) and were informed that the hotel does not keep stock of medicines. It is imperative to keep stock of some basic medicines
2. Have more staff at the check-in / check-out counter. We were delayed during check-out due to queue at the counter.

Room Tip: Mughal Chamber is a room category with all amenities.
See more room tips
  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Titus K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded 26 March 2012

Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

I have also taken cognizance of your suggestions, and this is to assure you that the necessary administrative actions are also being taken in this regard.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Phone Number:
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#11 Luxury Hotel in Agra
#12 Spa Hotel in Agra
Price Range: ₹ 7,956 - ₹ 17,269 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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