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“A tired 1970's hotel”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #13 of 145 Hotels in Agra
Eastbourne
Level Contributor
103 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“A tired 1970's hotel”
Reviewed 13 February 2012

Very Clean but a very tired 1970's style hotel. The room had opaque frosted windows so it was impossible to see out. The resturants were good and served to a good standard. OK for a short visit to Agra to see the Taj Mahal, and the Red Fort

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EDW99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 15 February 2012
Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments about your experience and I would like to take this opportunity to inform you that certain parts of the hotel are under the process of product up gradation like restaurants and swimming pool because of which the windows were frosted in order to avoid the view of the areas being renovated. We seek your support and cooperation during our phase of transition.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (674)
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Tavistock, United Kingdom
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 February 2012

This was such a beautiful hotel. You were made to feel relaxed as soon as you arrived from checking in through to being shown to your room.
The staff were always welcoming and very helpful in the lobby. The waiters were brilliant and made a point of remembering you personally, even though we were only there for 2 nights.
The bar staff remembered how we liked our coffee, concierge always dealt with our enquiries at no extra charge and front of house was the best. The Sikh gentleman who 1st greeted us on arrival was just lovely.
It was the staff that made the hotel, but the food and accommodation was faultless.

Room Tip: I do not know if rooms are being modernised, you may need to ask, but our room was perfect with frui...
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hugobeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 15 February 2012
Dear Guest

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 February 2012

As a luxury hotel, it is okay. There is a need to improve the property. The lawns are being worked upon and the gardens are strictly average. Barring these, the food is very nice, both oriental as well as Mughlai cuisine is great. However what stands out is their spa - that alone warrants a visit.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 675NCRTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 15 February 2012
Dear Guest

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

I would also like to take this opportunity to inform you that the hotel is under the process of product up gradation and soon the new products will be available for guests.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 12 February 2012

We did not stay at the hotel but in August 2011 we used the Spa and also the Taj Bano restaurant. The spa is one of the best we have ever experienced. The spa managers- davina and jyoti are extremely welcoming, friendly and helpful.

The treatments are full value for money and the ambiance of the spa is magical.

The food at the taj bano restaurant was excellent and the service prompt.

Can't wait to return! Thank you Davina and Jyoti.

We had a show around of the rooms- most rooms have been recently refurbished and are in pristine condition.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anirudhvb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 15 February 2012
Dear Guest

I would like to thank you for having visited ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services extended towards you were up to your level of standards and that your stay was a memorable one. We at ITC Mughal strive to make every moment, a moment of WOW for our esteemed guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
113 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 12 February 2012

The hotel is perfectly adequate but is not a 5 star property. With the exception of the lobby, the place is in need of refurbishment and the buffet breakfast (provided as part of my tour package) was very average. I would not chose to stay here again.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SPS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 15 February 2012
Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you for sharing your kind feedback with us about the experience at the hotel. Please be assured that I have taken cognizance of your comments about your experience at the hotel and the same is being looked into very seriously. I would like to take this opportunity to also inform you that certain parts of the hotel are under the process of product up gradation and soon we will have our new dining options available for guests. We seek your support and cooperation during our phase of transition.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Mughal, Agra

Property: ITC Mughal, Agra
Address: Taj Ganj, Agra 282001, India
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#11 Luxury Hotel in Agra
#12 Spa Hotel in Agra
Price range (per night): ₹ 4,646 - ₹ 11,292
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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