I have mixed feelings about this place. The hotel itself was a huge let down. The AC in our room didn't work, the power kept going out (and this hotel does not have a generator like many others do), it was dirty, they didn't provide toilet paper (like many other hotels do). However, the staff was pretty helpful after a while. When I had a concern and talked to the people at the front desk, the people on the first shift kept shifting blame saying it wasn't "their fault" these things were happening. That really bothered me because I wasn't blaming anyone, I just wanted the problems fixed.
However, the night shift was MUCH better. Because our AC still wasn't working after 8 hours of this, they let us change rooms. All the other available AC rooms had Indian style toilets (hole in the floor), not western, so they even went so far as to let us basically use two rooms - one with the AC and one with the western bathroom. They were very helpful which was the saving grace for this hotel.
Agra as a whole just isn't a great place. If you're coming to see the Taj Mahal, either just don't stay in Agra or splurge and pay more to get a nicer hotel.More
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