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“Most pathetic reservation desk in ooty”

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Nahar's Nilgiris Hotel
Ranked #41 of 79 Hotels in Ooty
Bengaluru, India
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Most pathetic reservation desk in ooty”
1 of 5 bubbles Reviewed 23 January 2012

Teh first time i planned to stay at Nahar, we had booked through a travel agent. When i booked they said its all confirmed. When i reached the hotel morning with kids and family, i get a rude response from the reservation desk saying it is not confirmed! I had to wait for 2 hours and shout at the travel agent and the nahar desk back and forth to get the room booked! My Lord, it was terrible experience. The rooms were clean and maintained.

The second time i planned, I booked through a travelguru.com deal. They took the booking charged my credit card full amount and said it will take 2 days for it to reflect in Nahar's reservation system. When i called Nahar the third day they said it is not confirmed and i have to talk to travelguru people. I called up travelguru and they say it is confirmed..this to and fro game went for 3 times.Fed up, the travelguru people put the nahar reservation executive - Alousious on conference..he was telling me it is not confirmed and to travelguru he was telling it is confirmed.. TG said it is already confirmed by a person called Ramamurthy in Nahar..and they said he is on leave..So, in effect the Nahar guys were again playing their con game once more..Memories of the unpleasant experiences with the hotel came back and i said i had enough and cancelled the hotel.

My advice to whomsoever considering the hotel is..please stay away if you want peace of mind.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank junaidnavas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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167 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Bangalore, Karnataka, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 12 December 2011

This hotel is at a very prime location, in the middle of the city, just 1 km from Toy train station. The stay was very comfortable, although the service was kind of poor. Had to call the room service at least 5 times to get a water refill ! The restaurants nearby are very good, and they deliver food at the hotel room too.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Saurabh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mangalore, India
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 24 September 2011

good hotel to stay, good travel desk, very close to tourist places... overall good but bit costly...its safe, service is good, good restaurant... as there are three vegetarian restaurants where good food is served, i would prefer to go again to the same hotel but i hope the cost of the room should be little less.. but overall classy room, looks good and dignified. hot water is there for 24 hours, service is also good. travel desk was helpfull as they guided throughout our tour to conoor and ooty.there is no as such view, but room is just close to road, so easy to find out, and parking facility is there. blankets and washroom will be given to car drivers, but no rooms are available for drivers.balcony view of the room is nice. tough we didnt dare to go out and be there for a while as it was freezing temperature outside.. overall good hotel..

Room Tip: select heritage double room.. its very good room...
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Prajwal18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 18 August 2011

YES, the staff are just arrogant at the restaurants and worse the managers, they are just wearing coat and tie, but if they open their mouth, they stink.......
They just try and ensure that you feel that you are in a low end daba but paying higher price for nothing, and believe me, they succeed in their motive...
If you want to get what you pay for, just keep away from this hotel, dont get mesmerised by the looks of this hotel, people working here dont realise that they are working in a service sector, they are just nasty and misbehaved..........

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank shaum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram_001, Owner at Nahar's Nilgiris Hotel, responded to this review, 24 October 2011
Dear Guest,

We have now achieved a new level of hygiene, quality and better service. We are completely focusing on customer delight and satisfaction. Discover, relax and rejuvenate. "We care for you"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Ooty hotels

Mumbai, India
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 10 June 2011

i stayed here because 1 of my frinds who i was gona stay with recommended it ! but i didnt think so !! it was okay not all dat great but my friend was in love wid da hotel bcoz she alwayz stay in NAHAR !! the staff should hav the manners 2 knock the door !!

Room Tip: come first
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  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank rukmani_cool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nahar's Nilgiris Hotel

Property: Nahar's Nilgiris Hotel
Address: 52-A, Charing Cross,, Ooty 643001, India
Region: India > Tamil Nadu > Ooty
Amenities:
Business Centre with Internet Access Spa
Hotel Style:
Ranked #41 of 79 Hotels in Ooty
Price range (per night): ₹ 3,152 - ₹ 5,532
Hotel Class:2 star — Nahar's Nilgiris Hotel 2*
Number of rooms: 87
Official Description (provided by the hotel):
Nahar hotels has been established in 1978, Renovating and updating the ambiance and amenities to the latest trends has always been our priority. Do visit our Sidewalk cafe which has been featured on Highway on my plate series(on NDTV). Do not miss our Indian speciality restaurant called Chandan and the South Indian coffee shop called the Garden Restaurant. ... more   less 
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