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“Great service and attitude from staff” 4 of 5 bubbles
Review of Gem Park-Ooty

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Gem Park-Ooty
Ranked #10 of 76 Hotels in Ooty
Certificate of Excellence
Bengaluru, India
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great service and attitude from staff”
4 of 5 bubbles Reviewed 31 January 2012

Just back from a stay at holiday inn. The stay was memorable with corteous staff and great service. Felt at home with great attitude from all the staff. The restaurant (Toda cafe) staff are very corteous and eager to help.

The only gripe i had was that the pace of room service and house keeping started slowing down on the second day, when more people were staying in the hotel on weekends. And the car parking priority was for the cabs and buses coming in with tourists, rather than for people staying.

The food was delicious, but sometimes reptitive menu. The valley views were good, but if the main windows opened, it would have a been a splendid experience.

  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank junaidnavas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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635 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (170)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Trivandrum
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

Good hotel for a business meeting. The service was excellent. The hotel staff were very cordial. The facilities could do with an upgrade though.

  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank deepakd07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
100 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 21 January 2012

We thoroughly enjoyed our stay at the Holiday Inn in Ooty. The location high on the hill provided fabulous views. The staff were friendly and efficient. The restaurant was good and the room was spacious and comfortable.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cochin, Kerala, India
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 18 January 2012

Just came back from Ooty after a short stay at Holiday Inn. Just writing down my thoughts.

Welcome - Good, considering that there were smiling faces all around. Right from the gatekeeper to the front office. No welcome drink was served.

Room Prices - Got a fairly good deal,being a week day. Value for money.

Room decor and view. - Room decor is of a standard 3 star hotel. The view from the room was excellent. Old style TV ( though we did not watch the TV, some would prefer a good one). and the wooden flooring has started to show the age. Bed was a little hard for us.Needs improvement. They have given a sofa near the window which is really a good thinking.

Bathrooms - Were clean and has a bath tub. A hair dryer is in place. Toiletries were good enough. Bath towels were not of Holiday Inn standards.

Food and restaurant - Could not visit all the outlets. Just visited TODA. The food prices were very nominal except rotis and nans. A fairly large portion of Roganjosh was priced at about just 250 , whereas the rotis were priced at about 80 . The liquor was relatively cheap when compared to many hotels . A 60 ml measure of Glenfiddich single malt @ 800/- was a good deal. They need to change the menu. There were very less options and that too it was a photocopy. Doesn't go down well with a "Holiday Inn" tag.

Service - Being a week day with less occupancy, we got ample attention and care. The old hands were very jovial and helpful.

Overall , it is value for money.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sajan_Cochin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this review, 21 April 2013
Dear Mr. Sajan,

Greetings from Gem Park ooty!

Thank you for staying with us and your kind words about our staff. It is always nice to get a compliment.

I just want to assure you that our Hotel is very proud of its level of service, cleanliness and quality of its product. I apologize that we fell below your expectations on certain amenities which will be looked into.


We look forward to welcome you back at Gem Park Ooty in near future and we assure you of our best services at all times.

thank you
Vinod
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
India
Level Contributor
158 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 2 January 2012

Let me start with a note - We travelled on Christmas weekend so that migth be the reason for exobirant prices.

Review of the property - It is a good property with great views. It is not newly constructed but have been maintained well. It has indoor swimming pool & maintained garden area.

Rooms - large, clean with a view. We chose Kingsize value view, on 7th floor. It also had a sitout place with sofa to sip a cup of tea with the breathtaking valley view.

Food - Good but not extra-ordinary.

Overall, a nice property but pricey if you compare it to other equally good hotels. It could be the season..dont know.

If you can strike a good deal then its a value for money & worth visiting.

Room Tip: Choose valley view,we stayed in 708 & it had awesome view.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PrachetaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gem Park-Ooty

Property: Gem Park-Ooty
Address: Sheddon Road, Ooty 643001, India (Formerly Holiday Inn Gem Park-Ooty)
Region: India > Tamil Nadu > Ooty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Ooty
#3 Luxury Hotel in Ooty
#3 Spa Hotel in Ooty
Price range (per night): ₹ 4,279 - ₹ 7,087
Hotel Class:4 star — Gem Park-Ooty 4*
Number of rooms: 95
Official Description (provided by the hotel):
Overlooking the beautiful Nilgiri Mountains, the hotel stands tall with all elegance and style. A contemporary structure with a traditional feel, Gem Park Ooty has kept itself well with the spirit of the beautiful and picturesque city. It is located in the heart of the town, minutes away from key tourist attractions and major shopping areas. With its convenient location and fine service, the hotel has aptly gained favor of all business and leisure travelers who throng the city throughout the year. The hotel welcomes you to a stunning beautifully done up lobby with impressive Indian art on the walls. It is the spotlessly attired staff, ever ready to do the most to make you comfortable that makes the stay an experience for a lifetime. ... more   less 
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Also Known As:
Holiday Inn Gem Park-Ooty Hotel Ootacamund
Holiday Inn Ootacamund
Ootacamund Holiday Inn

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