We stayed at Fairstay Resorts, Fun City Property | Ooty-Coonoor Main Road, Ootacamund 643001, India in June. We found that this resort is just opposite to what Trip Advisor reviews
suggest - dirty, uncomfortable with bad staff, unethical practices etc. I don’t know how they have succeeded in managing good reviews at Trip Advisor.
Though we had telephoned them in the morning about time when we expected to arrive at the resort, there was none at the front desk when we arrived. We did arrive exactly on the time we had told them.
The rooms were very dirty. Even pillow, towels and quilt covers were very dirty.
There was no toilet paper and they reluctantly provided only when we insisted. There were no room heaters and they provided on additional payment which was very exorbitant. There is no mention on their website that room heating is separate and is not included in the room rent.
Room service is also very bad. The telephone provided in the rooms didn’t work. You cannot reach reception unless you physically go there.
They never provided breakfast and dinner on time that they have stipulated on the kitchen door. One has to wait even up to half an hour.
They don’t have courtesy to mention the resort’s telephone number on the booking letter. One has to call their headquarters to find out the direct telephone number of the resort. Their staff is highly untrained and they speak English in a manner that an ordinary person cannot understand.
The geyser installed in the rooms was not capable of providing enough hot water. You could hardly get a bucket of water. Great problem for the room partner who decides to use bathroom after you.
This resort is located in the middle of nowhere. It was totally waste of money staying at this resort. I will never ever return to this resort and also recommend to anyone willing to have good time in Ooty.
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