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“The worst resort that I stayed so far”

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Fairstay Holiday Resort
Ranked #30 of 78 Hotels in Ooty
Nuremberg, Germany
Level Contributor
83 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“The worst resort that I stayed so far”
1 of 5 bubbles Reviewed 19 July 2012

We stayed at Fairstay Resorts, Fun City Property | Ooty-Coonoor Main Road, Ootacamund 643001, India in June. We found that this resort is just opposite to what Trip Advisor reviews
suggest - dirty, uncomfortable with bad staff, unethical practices etc. I don’t know how they have succeeded in managing good reviews at Trip Advisor.

Though we had telephoned them in the morning about time when we expected to arrive at the resort, there was none at the front desk when we arrived. We did arrive exactly on the time we had told them.

The rooms were very dirty. Even pillow, towels and quilt covers were very dirty.

There was no toilet paper and they reluctantly provided only when we insisted. There were no room heaters and they provided on additional payment which was very exorbitant. There is no mention on their website that room heating is separate and is not included in the room rent.

Room service is also very bad. The telephone provided in the rooms didn’t work. You cannot reach reception unless you physically go there.

They never provided breakfast and dinner on time that they have stipulated on the kitchen door. One has to wait even up to half an hour.

They don’t have courtesy to mention the resort’s telephone number on the booking letter. One has to call their headquarters to find out the direct telephone number of the resort. Their staff is highly untrained and they speak English in a manner that an ordinary person cannot understand.

The geyser installed in the rooms was not capable of providing enough hot water. You could hardly get a bucket of water. Great problem for the room partner who decides to use bathroom after you.

This resort is located in the middle of nowhere. It was totally waste of money staying at this resort. I will never ever return to this resort and also recommend to anyone willing to have good time in Ooty.

Room Tip: My only advice is that you don't book this resort at any cost.
See more room tips
Stayed June 2012, travelled with family
Helpful?
5 Thank GyanBaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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405 reviews from our community

Traveller rating
    169
    169
    33
    15
    19
See reviews for
254
81
2
7
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • Any
English first
bangalore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 July 2012

Its still new and rooms were worth for the money, I stayed with family and they enjoyed the environment ...it has all rooms like suite and i loved the balcony view which all rooms has as shown in the picture. Breakfast and food is excellent. ... Has oven and refrigirator in each room
2 cots dinning.... don't miss to carry a microven safe boxs. Mr.Karthik, was very kind and his hospitality and caring was nice ..... Play area was also clean and kids enjoyed even in early morning....Parking was also good and i would recommended for one with own vehical arrangements to commute as city is 4 Kms. Safe and clean to stay for long and relax for some days with well maintained bathroom and additional room along with the master one.

Room Tip: All rooms on the first floor has balcony view ... hence opt
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rupsriniv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thane, India
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 10 July 2012

I had gone to Ooty with my wife. We were looking for all inclusive option. Fairstay provided just that!!
We got good package which included breakfast, dinner, stay and sight seeing. Pick up and drop was arranged from bus station.
Rooms were spacious and clean. Staff was courteous.
Food was amazing! It was buffet - nothing fancy but basic food with good taste!
The owner and manager were very helpful.

Some rooms come with two bedrooms - ideal for a family.

Two things I did not like,
- Rooms do not have great view
- Approach road is in bad condition

Room Tip: Ask for upper floor room. It has slightly better view.
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AbhishekMirajkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mysuru (Mysore), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 July 2012

We had booked this resort based on reviews from trip advisor, but when we reached there we were taken aback by the access road and the remote location of the hotel.Add to it the reception had only one person and we were nearly sure that this was a wrong choice. But once we were taken to our rooms ore veiws changed,the Rooms are spacious and clean equipped with mini refrigerator, microwave. View from the window was bad as there was some construction going on. Resort staff is very friendly and courteous and was always ready to provide us helpful tips. Manager of the resort, Mr Kumar is very helpful and always reachable. The breakfast was very tasty though they have only a limited variety. They arrange cabs, if you need for sightseeing. Cab drivers are equally good. In short a good hotel if you plan to spend your day sightseeing and come back only to relax and sleep.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelsha74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 July 2012

I have stayed here during the second week of April 2012 and it was an excellent experience.

I have to thank Mr.Anbumani, who is always helpful till i reached the hotel and once i have reached the hotel, i found the staff very polite,helpful and very safe even for the families with kids.

We were stayed for four days, this place which is at the foothills of a small hillock is wonderful place.

Room Tip: To be frank all the rooms are good, may be one can choose to stay in the first floor rooms if availa...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kalyan Kumar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairstay Holiday Resort

Property: Fairstay Holiday Resort
Address: Fun City Property, Ooty-Coonoor Main Road | Lovedale Junction busstop, Ooty 643001, India
Region: India > Tamil Nadu > Ooty
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #30 of 78 Hotels in Ooty
Price range (per night): ₹ 2,269 - ₹ 4,603
Hotel Class:3 star — Fairstay Holiday Resort 3*
Number of rooms: 15
Reservation Options:
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