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“Excelled in attitude and neatness but failed in amenities”
3 of 5 bubbles Review of Ponmari Residencyy

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Ponmari Residencyy
Ranked #22 of 79 Hotels in Ooty
Brisbane, Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excelled in attitude and neatness but failed in amenities”
3 of 5 bubbles Reviewed 21 April 2012

we took family room and standard room - more than half of the hotel was empty...in both room hot water will be provided only if you notify them before entering the room after outing, this applies for every single time you go out...we realized this just before leaving after two days of stay..struggled because of hot water with kids. I fell sick because of outside food..midnight no hot water after vomiting....
In standard room, toilet flush button broken in top cover. every time you need to remove the water tank cover and press the button. But we did not mention about this problem since we stayed only for two nights.If I told manager, I am sure they would have attended.
plus: Everyday morning hot water is definitely available without making any calls to room service. rooms are neat and tidy. Manager is providing good service but others some are good and some don't attend to problems..they just want to finish there shift and run away.
food: breakfast good..lunch ok, little overpriced...night - did not try.
Rent: Little overpriced
view from room: we were able to see only wall after opening the window from family room. and from standard room: a play ground and mountain - acceptable

Room Tip: Ask for rooms with some views otherwise you will end up seeing wall out of your window
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank exp2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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312 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Trivandrum
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 9 April 2012

Me & family and my brother-in-law & family were there in this hotel for 2 nights and 3 days last week. Rooms are tidy and clean, room service is good and the location of the hotel is calm and quiet. Restaurant is also good, particularly the breakfast. The only thing I felt very bad is the front-desk staff; they are not at all fit to that kind of job. They charged six hundred rupees extra from us even though we transferred the entire amount to their bank a/c as they communicated. The guy we've got during check-in and check-out is really horrible and unpleasant and showing his bad face as if we were there as free.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ushibu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai, India
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 8 April 2012

I, along with my family of 6 other members, stayed at Ponmari Residency for two nights in the first week of April 2012. Having done extensive research through Internet on the best, yet affordable hotel in Ooty, I zeroed in on Ponmari. I had to wait till the last couple of days to book accommodation for various reasons and when I tried to book rooms, the web site of Ponmari flashed an error message citing cutoff date for accommodation. I immediately called Ponmari and they asked me to e-mail them making a formal request for accommodation which I did, to which there was PROMPT reply from Mr. Rajendran of Ponmari requesting me to deposit some advance money for confirmation of accommodation and again, I called Ponmari and the officer, Mr. Hakeem, was very kind enough to say that “NO NEED TO PAY ANY ADVANCE” and that he has “BLOCKED” a couple of rooms based on the already placed request via e-mail. When we reached Ooty (Ponmari), everything was perfectly in place for us. Of course, they did not have such huge rooms to accommodate all of us in one single room (in fact, no hotel claims to have). We were charged just one extra bed that too for just one night and were given a discount of one-night extra bed. Throughout our stay, the staff right from security to room service were really helpful, polite, attending to our requests immediately, and going to whatever extent possible to keep us happy. The only downside was that the “Royal Standard Room” that I stayed in got a bit stuffy during nighttime and it was a bit difficult to have a good night’s sleep. On the whole, we had an exciting trip and wonderful stay at Ponmari. Thank you Ponmari people, you made our stay a memorable one and I, for sure, would recommend this cozy, yet reasonably priced hotel. I did not try their multi-cuisine restaurant because I am a strict vegetarian and no opinions there.

Room Tip: Go for the room facing the city. There is a nice playground with the hill background. Lovely sight...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MaheshSundaram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 15 March 2012

we stayed in this hotel for 1 night.the front desk was very helpful as we arrived 1 day later than our expected date of arrival. The front desk was very prompt in arranging rooms for us for the same price as our reserved rooms.rooms very very comfortable and there was nice hot water in the morning.service in the hotel was excellent, however,there was an incident with the restaurant staff which had put us off. as my family members sat down for lunch and inquired about the meals on the menu, 1 of the staff was very rude and we walked out of the restaurant. however, 1 gentelman (i am not sure if he is the manager /owner) came to us and personally apologised for his staff's behaviour. but as we returned for dinner that night, we were given excellent service, although the it did take some time for the food to arrive.
otherwise we had a good stay and we hope they continue to maintain the standard of their rooms ad services

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Premalatha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune, India
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 2 March 2012

the rooms are well maintained but food is extremely bad you must eat some where else

Room Tip: left side rooms have better view
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shasha1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ponmari Residencyy

Property: Ponmari Residencyy
Address: 26 D, Kotagiri Road | Charring Cross, Ooty 643001, India
Region: India > Tamil Nadu > Ooty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #22 of 79 Hotels in Ooty
Price range (per night): ₹ 2,697 - ₹ 5,265
Hotel Class:2.5 star — Ponmari Residencyy 2.5*
Number of rooms: 36
Official Description (provided by the hotel):
Hotel in Ooty. ... more   less 
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