With its beautiful location,amidst tea gardens, king size area, garden, rooms, facilities and interiors, it was certainly the Monarch. But being a Mithun Chakraborty group of hotels, we had expected more clean and it did not delighted us much.
Some chairs were stained and upon pointing, housekeeping staff appeared helpless. Whereas a hotel as huge as Monarch should regularly do upholstery dry cleaning.
The toilet was also not sanitised for the next guest.
Although breakfast was good and buffet had variety but the staff did not inform about the dinner buffet which was cheaper than a-la-carte.
Also we had to face a major harassment on the last day.
Since we had paid through a travel agent, the hotel administration was not bothered when we checked in but on the fourth day when we were checking out, they held us for more than an hour because they had not received the payment. Being sunday, no one was picking the phone on the other side and we had to really shout as we were getting late for our next destination- coorg.
Though staff is otherwise very good and helping.More