My Wife and I stayed here for just one night after a trip on the famous railway. The location is quite a way from the town and up a steep hill so a tuktuk was required when we wanted to see some of the sights of Ooty. The Reception and central Atrium show what a great place this was once many years ago and is still very impressive. However the rooms are in desperate need of an update and the corridors are dimly lit which makes them look even worse.
Our room was large but the bathroom was dirty with a lot of rust and rot around the bath. In addition the original shower head was no longer working and a hand shower with no support was provided so that you had to hold it all of the time!
We found the food and drink was OK but the service was poor. We asked for a glass of wine to be served outside on the lawn and were assured that it would take only a minute or two - it turned out to take 35 minutes.
We have given it a neutral rating because for one night it was bearable and the views were good.
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