The bedrooms were clean enough, serviced well, restaurant was acceptable, but unfortunately the reception desk staff were not very helpful. No information whatsoever for tourists, no 'travel desk', any query was responded to by a blank stare. The so called FREE wi-fi was almost none existent, they even changed my room to get better coverage, still took half an hour to send an e-mail. Impossible to get any 'browsing'. Roof top restaurant was hardly open and when it was there was incessant music, so I took to using the hotel next door for evening dining, on their roof top.
No international direct dial, or even any form of international communication (based on abysmal internet) the reception desk seemed aghast that anyone would want to contact elsewhere in the world and had no idea of how to go about it, they even 'phoned around seeking advise.... this is the twenty-first century.
However, handy for the bus terminus and train station and within walking distance of most of the Madurai temples etc.

I have mostly good things to say about this hotel, just wish that their maintenance of the corridors were better.

On the positive staff, staff is friendly and helpful. I just loved the food, decent breakfast and room service is quick. If maintenance can be perked up, in common areas, the hotel will be great in terms of all parameters for a budget hotel .