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Reviewed 5 March 2017

Modern and comfortable hotel - room was spacious and well appointed - staff was great. Probably catering to groups or business travellers as opposed to families and couples. The food in the restaurant was excellent and Arunraj deserves a special mention for knowing the menu inside out and being a very helpful waiter!

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Caterina C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SHERIFFMOHD, General Manager at Regency Madurai by GRT Hotels, responded to this reviewResponded 8 March 2017

Dear Guest,

It was a pleasure to have you stay at Regency Madurai by GRT Hotels and I thank you for reviewing us on Trip Advisor.

I am delightful to learn that you enjoyed the accommodation, food and service of the hotel. Your comments are truly cherished.

It is a pleasure that every aspect of your experience was excellent. It feels wonderful to receive such feedback from our guests and I am overwhelmed each time by the commitment of our team to create fond memories for our guests. I have shared your feedback with the entire team and they are humbled by your praise and recognition.

The team and I are extremely grateful for your support and will look forward to your continued patronage and hope to exceed your expectations by truly demonstrating our service philosophy of “The promise of More"...

N. Mohammed Sheriff
General Manager
Regency Madurai by GRT Hotels
Madurai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2017

Great hotel after a long journey. All the amenities you would expect from this standard of hotel. The food was great, and the staff very helpful. We really enjoyed our stay at this hotel, and highly recommend it.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Two-Hobos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SHERIFFMOHD, General Manager at Regency Madurai by GRT Hotels, responded to this reviewResponded 8 March 2017

Dear Guest,

It was a pleasure to have been of service to you during your stays with us.

Thank you for taking time to share such a fantastic review on Trip Advisor. Your time and praise is overwhelming and precious to us.

I have shared your compliments on our service with the entire team, for whom it has been a tremendous source of inspiration. The team members in Front Office, Housekeeping and restaurants including our Chefs were also delighted to note your gracious comments.

Thank you once again for your recognition and recommendation and we look forward to the pleasure of your continued visits to our hotel and hope to exceed your expectations by truly demonstrating our service philosophy of “The promise of More"...

N. Mohammed Sheriff
General Manager
Regency Madurai by GRT Hotels
Madurai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2017

The hotel driver was waiting with a placard in our name and the taxi was very clean and had water bottles for the thirsty. The atrium of the hotel is awesome and the receptionist was very quick. The rooms are extremely clean and reasonably spacious and everything was in working condition. The complimentary breakfast was most varied and tasty. Lunch and dinner dishes were equally good and the chef went out of the way to give you the best treat. The bar was tastefully done and the prices were most reasonable with plenty of free snacks and very good service. Beer range was very limited and this is due to the present political situation n TN.
The staff in all sections have been well trained and try hard to please.
The fellow guests are pretty decent.

Room tip: Top floor is the best
Date of stay: February 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank k_nataraj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SHERIFFMOHD, General Manager at Regency Madurai by GRT Hotels, responded to this reviewResponded 27 February 2017

Dear Guest

Thank you for taking the time to write such positive comments on Trip Advisor.

It is very encouraging and motivating for all of us to receive such positive feedback. We have taken good note of your comments about your stay and our team constantly looking for feedback in order to ensure guest’s satisfaction at all times.

We are looking forward to welcoming you back at GRT Regency, Madurai in the very near future and hope to exceed your expectations by truly demonstrating our service philosophy of “The promise of More"...

Regards,

N. Mohammed Sheriff
General Manager
Regency Madurai by GRT Hotels
Madurai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2017 via mobile

Stayed 5 days here with a group
They were extremely efficient, good internet and smooth running of the hotel. The staff is particularly helpful and friendly
Service is smooth and good is good too
Had a wonderful stay and will be back

Date of stay: February 2017
Trip type: Travelled on business
Thank KomillaS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SHERIFFMOHD, General Manager at Regency Madurai by GRT Hotels, responded to this reviewResponded 27 February 2017

Dear Guest,

It was a pleasure to have you stay with us during your recent visit to Madurai. We sincerely appreciate and thank you for sparing your valuable time and posting such a delightful review on Trip Advisor.

Thank you for your wonderful words of encouragement. Your recognition of facilities of our hotel, quality of our food and service is indeed heart warming. It will give me a great pleasure to share your compliments with the team.

We hope that GRT Regency, Madurai remains your preferred resort on all your future visits and hope to exceed your expectations by truly demonstrating our service philosophy of “The promise of More"...


N. Mohammed Sheriff
General Manager
Regency Madurai by GRT Hotels
Madurai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2017 via mobile

Nice hotel which can be reached within 20minutes from Madurai Airport.
Hotel had all the facilities including money exchanging.
Room was spacious with all what we wanted.It was clean and comfortable too.
We had lunch at their restaurant which made us feel home.Delicious food.
Friendly and helpful staff.

Date of stay: February 2017
Trip type: Travelled on business
Thank chatzzdd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SHERIFFMOHD, General Manager at Regency Madurai by GRT Hotels, responded to this reviewResponded 27 February 2017

Dear Guest,

We thank you for sharing your positive review on our hotel on this public platform. We are glad that you had a wonderful experience here.

It nice to receive your acknowledgment on the upkeep of our hotel and we will always thrive to maintain this high standard.

We are looking forward to welcoming you back at GRT Regency, Madurai in the very near future and hope to exceed your expectations by truly demonstrating our service philosophy of “The promise of More"...


Regards

N. Mohammed Sheriff
General Manager
Regency Madurai by GRT Hotels
Madurai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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