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“Poor Hospitality :(”
Review of Velan Hotel Ritz

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Velan Hotel Ritz
Ranked #11 of 12 Hotels in Coonoor
Pune, India
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Poor Hospitality :(”
Reviewed 17 August 2016

Happy Independence Day..

I am a very frequent traveler and can easily decide what should be recommended to my Followers and what not, because I want you all to see the best I SAW and not to see the worst I have seen.. Follow my channel "PureRev TV" for other reviews with videos too which I recently started.

We traveled last week on Independence Holidays 12-15 Aug, 2016. Rooms are in good condition with basic amenities (TV only Free Channels "LOCAL LANGUAGE CHANNELS" + DD Channels, hot water supplied very rarely( its must because the temperature dips to 6-7 degree Celsius). Hotel is very poorly maintained and stinks too.

Hotel is located on top and is very difficult to reach there if no commute/vehicle, we were 3 couples and girls/ladies literally found it difficult climbing up on "Dark Roads" having no street lights so used "Mobile Torch", if this hotel had good amenities and facilities I could have walked and recommended all my followers.

Hotel staff is not that cooperative especially Receptionists who were invisible almost 90% of the times I needed them or stayed there. Hot water is must if you are leaving in the morning. I called receptionist many times asking when the Hot water is gonna come and they used to console saying in next 10 minutes but after waiting hours we had bath with Cold water (8am-9am). They treated well on the very first day but then after it was all worse, despite many calls they rarely entertain.

Food :
Complementary/Free Breakfast : Idlis/Corn Flakes/Bread Butter & Jam/Omelets with Egg Shells/Milk/Tea/Coffee.
Buffet Dinner (Paid) : Feels costly comparing to market rates if we ordered the same food from market or hotels nearby for 5-6 persons seeing the quality too.
Tables were not clean had Turmeric marks on table cloths and looks were not changed/washed since years.

Catering Staff was good.

While checking out we had to pay the amount for stuff we used which was not the part of our package, the receptionist showed huge bill and when we asked for the detailed bill we came to know that we were charged for the stuff we didn't order and you know height was "The Bills were OLD, 2 months back for the same rooms 102, 103, 104" then we settled with minimum amount so be careful.

Overall experience was average and would suggest you to search more to get the best.

Room Tip: Search in CITY if possible.
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  • Stayed August 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandeep S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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34 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Bangalore
1 review
Reviewed 15 June 2016

The most peaceful and comfortable stay I've ever had in Ooty, considering the fact its located in Connor. Rooms are well designed and maintained. Food in the restaurant is good as well. The Lawn could have been better.

  • Stayed June 2016, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Sathishkumar N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level 6 Contributor
267 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 25 April 2016 via mobile

This is a old hotel and needs an uplift. Felt it is priced high for the facilities provided. Poor maintenance and not good ambience. Restaurant is also average. Over it was not a comfortable stay for us. Location of hotel us good.

Stayed April 2016, travelled with family
Helpful?
Thank Manjunath V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
Reviewed 24 April 2016 via mobile

i book a suit room in this hotel on March 23 of this year. around 12 pm i reached there. condition of the room was very poor. horrible location. hotel staffs , they don't know to mingle with guests. And The restaurant, all hotel staff's was in there restaurant while my breakfast. and they are taking and eating food in front of all guests, even security also. and i requested for room.make up. Some 1 came to my room and he cleaned my room without single fresh linen. i never prefer this hotel for anyone.

Stayed March 2016, travelled with family
Helpful?
Thank Shyam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Coonoor hotels

Coimbatore, India
Level 6 Contributor
335 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 30 March 2016 via mobile

Visiting after 2007. Still the same. Mostly deteriorated. Good service. Nice location. That's about it. No charm. WiFi at lobby only. Staff are excellent..courteous. Great property. Revamping required.

Stayed March 2016, travelled with family
Helpful?
Thank DrValliappan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Velan Hotel Ritz

Property: Velan Hotel Ritz
Address: Bedford, Coonoor 643102, India
Region: India > Tamil Nadu > The Nilgiris District > Coonoor
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant
Hotel Style:
Ranked #11 of 12 Hotels in Coonoor
Price range (per night): ₹ 1,990 - ₹ 5,842
Hotel Class:3 star — Velan Hotel Ritz 3*
Number of rooms: 25
Reservation Options:
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Also Known As:
Ritz Coonoor
Coonoor Ritz

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