I wish I could write more in praise of the hotel. But I can't. The location is brilliant, and the rooftop terrace restaurant offers unmatched views of the Lake, and the city beyond. One can spend an entire evening just hanging here, watching the waters and the palace on the other side, and not get bored. Even the rooms that face the lake have fantastic views.
The food is also good - they take extra care to make authentic food if one asks for it.
But these do not cover for the facts that the hotel badly needs maintenance - a coat of paint in the rooms with peeling plaster will be good. The corners of the room (207) look like they have not been cleaned for a century, caked with dirt as they are. And service is mixed and indifferent - slow to respond, clueless when they do (be prepared to repeat instructions many times, for a glass of water at the breakfast restaurant or for a clean bedsheet in the room). The only time the staff (the porters in particularly) show any interest in you is when you check-in, in the hope of tips - seven of them showed up at our door to carry three bags and then just hung around.
The hotel can be great, but fails due to lack of interest and some degree of complacency.More
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