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“The experience of a lifetime”
5 of 5 bubbles Review of Shiv Niwas Palace

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Shiv Niwas Palace
Ranked #34 of 151 Hotels in Udaipur
Certificate of Excellence
York, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“The experience of a lifetime”
5 of 5 bubbles Reviewed 8 March 2012

We stayed in the guest suites in this former palace for royal guest accomodation. Our rooms had marble lobbies, huge bedrooms with sofas, an office, a dressing room, a vast bathroom, all except the lobby overlooking the lake. Dinner was served around the swimming pool and underneath the stars. So this is what official visits are like for celebrities and leading politicians. However, dinner service was slow and I said so in a comment card which only the men in our party were asked to complete. At breakfast the next morning the manager apologised and appeared to be genuinely concerned rather than going through the motions. Actually the women in our party would have been more critical of the standard of food served to them, if asked. For all of these criticisms, we still loved the experience which was far superior in style to our stay in the Lake Palace hotel several days later.

Room Tip: Ask for one of the old royal guest suites overlookiung the lake, preferably numbered from 05 upwards
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PatrickBrompton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHhotels, Guest Relations Manager at Shiv Niwas Palace, responded to this review, 16 March 2012
Dear PatrickBrompton,

Greetings from Shiv Niwas Palace.

we are glad to know you had a comfortable and enjoyable stay at out historic hotels. Thank you for sharing your valuable feedback with us.

Your feedback helps us restore our belief that we are on the right path of serving our guests.

We look forward to serve you at our hotel soon to create yet another amazing memory for you.

Warm Regards,
HRH Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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471 reviews from our community

Traveller rating
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See reviews for
134
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

Extremely nice hotel. Extremely Romantic, rooms so well decorated and tasteful.
We had a balcony and a courtyard overlooking lake - so dreamy.
Didn't want to leave hotel.

Must rate with some of the most romantic hotels of the world.
(although Leela Palace is possibly still better, and Taj Lake Palace is up there too
and they are all in the same place)

Dinner was a bit basic considering, but we got over that.
Bathroom spa bath was not working - didn't look like it could be fixed either,
bathroom tiles cracked etc - showing its age, but we overlooked that too
for the rest of the rooms - and the view just meant you wanted to keep
looking at it.

Have heard the rooms without views are not value though - be careful.
Sounds like you have to spend a bit to get the "amazingness" or you'll get the wrong
impression.

Room Tip: Clearly don't buy the rooms with no view. They are completely different quality. The terrace ro...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank iac2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHhotels, Guest Relations Manager at Shiv Niwas Palace, responded to this review, 9 March 2012
Dear Harrismunro,

Greetings from Shiv Niwas Palace.

It is a pleasure to know you had a comfortable and enjoyable stay at out historic hotels.

Your feedback helps us restore our belief that we are on the right path of serving our guests. We thank you for taking out your time and writing a much valued feedback to us.

We look forward to serve you at our hotel soon to create yet another amazing memory for you.

Warm Regards,
HRH Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed 15 February 2012

I booked a standard room at $170 and left feeling ripped off. The grounds were lovely, beautiful pool, and it was cool staying in a palace. BUT the standard room was poorly furnished from what looked like flea market furniture. The room, as many say, is below par and definitely a two-star place. The bath had a bare fluorescent ceiling bulb and a blow dryer from 1970s with a hose! The door was locked with a chain and combination lock, which didn't fully close. Worst is the owners, who rake in the money knowing that the room is straight out of the 1970s and cheap. If the room were $70, I wouldn't complain. But to pay a lot of money in India for a two star room made me feel cheated. I will not return.

Room Tip: supposedly suites are better but who knows? I suspect some of the good reviews are fake or by frien...
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  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank agnes184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHhotels, Guest Relations Manager at Shiv Niwas Palace, responded to this review, 9 March 2012
Heritage Palace / Maintiang authentic Palace set of ambience , like fixtues , furniture etc …. The good reviews are from guests who have had very good experince they are not fake

Dear agnes184,

Greetings from the Shiv Niwas Palace.

We are thankful to for taking out the time and writing about us. We have made a note regarding your observation and ensure the same will be attended in future. The look of the rooms was this way as the hotel is a heritage palace and we have maintained the authenticity of the palace. As per the reviews, we ensure they are genuine and as a policy we do not have internal reviews.

We do regret your inconvenient stay with us but despite of this we look forward to have you soon with us and serve you in a way you would love. Hope to see you back with us.

Warm Regards,
HRH Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, Canada
Level Contributor
294 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
3 of 5 bubbles Reviewed 15 February 2012

My husband and I stayed at Shiv Niwas Palace hotel in the standard room - that was disappointing. The rooms were small and more like a 2 or 3 star. Apparently the suites were much nicer. The standard rooms could do with some upgrading. The fact of being on the palace grounds was really an experience. The pool bar was bright and comfortable - a great place for a couple of drinks and a snack. The Paantya restaurant was very good - service and food. Both nights we had window seats. Breakfast was quite complete with both hot and cold foods offered. Eggs were cooked as ordered. All in all I would recommend the hotel if you are staying in a suite; avoid the standard rooms - they are "standard".

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CinR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHhotels, Guest Relations Manager at Shiv Niwas Palace, responded to this review, 9 March 2012
Dear CinR,

Greetings from the Shiv Niwas Palace.

Thank you for taking out the time and writing about us. We are glad you liked a few services at out hotel long with the food. We have also made a note regarding your observation and ensure the same will be attended in future. We regret your inconvenient stay with us but despite of this we look forward to have you soon with us and serve you way better.

Warm Regards,
HRH Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona
Level Contributor
131 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
2 of 5 bubbles Reviewed 27 January 2012

I'm sure the hotel is lovely, but we came for a quick lunch here as the terrace bar of the Fateh Prakash was closed, and were quite horrified. There was a constant smell of boiled cabbage (presumably) from the kitchens, and all the textiles had food stains on them - the menu cover (and most of the pages), the napkins and the place mats. Yuk. Service was OK, but the sparkling wine was served in cheap thick glass 'catering' glasses not decent flutes - not what you expect at these prices in this venue. No staff around to ask directions, nobody greeted us when we entered the hotel complex, overall pretty rubbish for a supposedly 5* venue.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sparklebcn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHhotels, Guest Relations Manager at Shiv Niwas Palace, responded to this review, 14 February 2012
Dear sparklebcn,

Greetings from the Shiv Niwas Palace.

Thank you for taking out the time and writing about us. We have made a note regarding your observation and ensure the same will be attended in future. We regret your inconvenient stay with us but despite of this we look forward to have you soon with us and serve you way better.

Warm Regards,
HRH Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shiv Niwas Palace

Property: Shiv Niwas Palace
Address: The City Palace, Udaipur 313001, India
Region: India > Rajasthan > Udaipur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 Luxury Hotel in Udaipur
#19 Family Hotel in Udaipur
#23 Romantic Hotel in Udaipur
Price range (per night): ₹ 10,956 - ₹ 30,987
Hotel Class:4.5 star — Shiv Niwas Palace 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
Shiv Niwas Palace offers beautiful, yet differing suites and rooms to choose from 17 individually decorated suites carry original furniture and portraits that have been with the royal family for generations. All the suites look out onto the natural panorama of Udaipur. Unparalleled splendor and spaciousness characterise each room.Guests to Shiv Niwas Palace like to return time and again. The hospitality is unchanged from the not-so-distant times when Shiv Niwas Palace was a royal guesthouse. ... more   less 
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Also Known As:
Shiv Niwas Palace Udaipur, Rajasthan
Hotel Shiv Niwas Palace

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