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“The best service but mediocre room”
Review of Trident Udaipur

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Trident Udaipur
Ranked #6 of 167 Hotels in Udaipur
Certificate of Excellence
Reviewed 10 January 2017

Overall, you won't regret staying here during your Udaipur trip. Stayed here with my wife for 2 days, highlights below:

1. Truly truly exceptional service. We were on our honeymoon and stayed at four seasons mumbai, taj in kerala, taj in mumbai, and trident udaipur - service at Trident was by far the best. Normally, I don't put much weight on service, but it made the difference here and really made our stay (shoutouts to Mahi, Ashish, and Sushant)
2. Rooms were only ok... furniture is kind of old and bathrooms could use renovation. Hence, 1 less star on review.
3. Skip the spa; don't think that's their specialty here.
4. The "shared boat ride" they offer is fantastic. Must do and great way to see the lake.
5. Breakfast on their outdoor rooftop restaurant is a great way to start the day.

  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank woosaandwander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Udaipur, General Manager at Trident Udaipur, responded to this reviewResponded 17 January 2017

Dear Guest

Many thanks for so wonderfully crafted review, following your recent stay at Trident Udaipur.

We were thrilled to read that you had such a great time and that we were able to help contribute to your overall travel experience whilst your stay at our hotels and we were especially pleased to read how much you enjoyed the service by our team.

The team is “over the moon” especially Mahipal, Ashish and Sushant are delighted to know that they lived up to your expectations. It will give me great pleasure to share your gracious praise with the entire team - the team will truly appreciate your generous comments.

Our Chairman, Mr. PRS Oberoi always says that people are the most important aspect of our business. We are constantly reminded by him to select with care, train and support people in their work and to do all we can to keep people motivated and engaged. I reckon from your comments that we have achieved all that he expects us to in a small measure, for you.

It was an absolute pleasure to have been of service to you.

Your feedback mentioned on our guest room and SPA were also of great concern to me, although there is not much I can do at this stage but I shall surely share your comments with the senior management, to be kept in view for future renovations.

We look forward to welcoming you back to our hotels next time your travels take you to this part of the world ; if I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me.

Thank you

Best wishes!!!
Sincerely

Amit Saincher
General Manager
amit.saincher@tridenthotels.com



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334 - 338 of 2,789 reviews

Reviewed 10 January 2017

All good right from the check in welcome to check out. Met all expectations as seen on the Youtube video. Great lobby, very nice bar setting, it appears to be an extended lobby - rather rarely seen a bar so full with no place to sit (a small credit does go to the happy hours though). Good multi cuisine restaurant offering some great food choices. Great breakfast buffet spread and being winters it is best enjoyed on the adjoining terrace / patio sitting. all the staff at the restaurant is great very attentive and helpful so not fair to name any single one. Housekeeping is also good with excellent response time for any requests. very nicely done and spread out gardens. The Bada Mahal is a must visit (a little walk though) specially during feeding times at 10 am and 5 pm to see the deer and wild boars. Very well kept hunting lodge from olden times (kudos to Mr. Mathura Lalji). It also overlooks the Oberoi Udaivillas and shares its grounds with them (we had taken a walk along the gardens right upto their pool area which is bang overlooking the Lake, Taj Lake Palace and City Palace). kids club is small but has some very attractive activities for kids (lot of swings as well), so must be tried. The Spa experience is also good (have only two therapy rooms though), with good steam and shower experience. The only down side was the room size and the bath tubs (no shower cubicle) - which were very small compared to similar hotels and room category. Further, the extra bed was only a mattress and not a roll away bed. But overall, good place to stay.

Room Tip: higher floor and pool facing
See more room tips
  • Stayed: December 2016, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank deepakazad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Udaipur, General Manager at Trident Udaipur, responded to this reviewResponded 16 January 2017

Dear Guest

Thank you for taking out time and posting a review on our hotel and its services.

It is heartening to get such reviews and, we are delighted to know that you enjoyed your stay at Trident Udaipur. It was a pleasure to have been of service to you.

My team and I are inspired by your comments and truly appreciate your generous praise.

I regret the inconvenience caused owing to smaller room size and extra bed. I have shared your concerns with respective department heads and have initiated corrective action.

We look forward to your future visits, I take this opportunity to assure you of our best attention and services at all times.

Please do not hesitate to write to me for any assistance with reservations or for anything else I can do for you in Udaipur.

Thank you

Warm regards

Amit Saincher
General Manager
amit.saincher@tridenthotels.com


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2017

I read several reviews from 2014 stating that the hotel was in need of renovation. My daughter and I just returned from this hotel (January, 2017), and it definitely has been renovated. I cannot say enough good things about this hotel. It shares this beautiful private garden/park with its swanky cousin the Oberoi Udaivillas, as the Trident is also owned by the Oberoi Group. The service is spectacular, and this is coming from a fussy New Yorker who expects great service. Staff was super friendly, efficient, warm, and refused any tipping which was such a welcome attitude. We found the restaurants great, there is a buffet for Breakfast and Dinner, and while we were there there was a Thai cuisine a la carte festival for lunch. We has a regular room with two twin beds and a great bathroom and all the usual amenities for a hotel of this category: safe, minibar, etc. The only thing I would say it could be improved is the WiFi. As in many other Indian hotels, once you arrive you have the option of free WiFi or a premium WIfi at a cost. Like most Americans used to WIFi that works one tends to choose the free option which inevitably is very weak and connection is continuously on and off. We were on vacation, and although a little frustrating we could easily cope with the having to wait a little to see our social media sites, etc. For the price this was a fabulous discovery, and not only would I go back in a jiffy, I heartily recommend it o anybody going to Udapur.

  • Stayed: January 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank ElenaQ_50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Udaipur, General Manager at Trident Udaipur, responded to this reviewResponded 13 January 2017

Dear Guest

Many thanks for so wonderfully crafted review, following your recent stay at Trident Udaipur.

We were thrilled to read that you had such a great time and that we were able to help contribute to your overall travel experience whilst your stay at our hotels and we were especially pleased to read how much you enjoyed the service by our team.

The team is “over the moon” and delighted to know that they were able to surpass your expectations. It will give me great pleasure to share your gracious praise with the entire team - the team will truly appreciate your generous comments.

Our Chairman, Mr. PRS Oberoi always says that people are the most important aspect of our business. We are constantly reminded by him to select with care, train and support people in their work and to do all we can to keep people motivated and engaged. I reckon from your comments that we have achieved all that he expects us to in a small measure, for you.

It was an absolute pleasure to have been of service to you.

I have also noted your feedback on the slow speed of Wi-Fi. I sincerely apologize for the inconvenience caused to you. We will definitely work towards improving the same.

We look forward to welcoming you back to our hotels next time your travels take you to this part of the world ; if I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me.

Thank you

Best wishes!!!

Sincerely

Amit Saincher
General Manager
amit.saincher@tridenthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2017

We had a great stay. As previous reviews have mentioned the rooms though are very small. We stayed as a family and it was very congested compared to other hotels we stayed at during our tour of Rajasthan. The food was excellent. Service in the restaurant was amazing both at dinner and breakfast. The grounds are lovely to walk round. We loved Udaipur.

  • Stayed: December 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank loveholidays26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Udaipur, General Manager at Trident Udaipur, responded to this reviewResponded 13 January 2017

Dear Guest

Thank you for your detailed feedback on the hotel, its services and especially our people, following your recent visit to Trident Udaipur.

The entire team is delighted to know that they came up to your expectations. It was a pleasure to have been of service to you.

As you rightly mentioned ,we endeavour to live up to our ethos and our philosophy which places people at the centre of everything we do, to train and support our team members in their work and to do all we can to keep people motivated and highly engaged, as they are the most important aspect of our business.

It gives me great pleasure to share your gracious praise with the entire team - the team will truly appreciate your generous praise.

I have also noted your feedback mentioned on the size of our guest room, although there is not much I can do at this stage but I shall surely share your comments with the senior management, to be kept in view for future renovations.

We look forward to the opportunity of welcoming you back on your next visit to Udaipur.

Please feel free to write to me for any assistance in Udaipur or for reservation assistance for your future stays with Oberoi / Trident hotels.


Many thanks once again.

Warm regards

Amit Saincher
General Manager
amit.saincher@tridenthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2017

Stayed at the Trident Udaipur after two previous stays at Trident Agra and Trident Jaipur, so we were already expecting excellent service & attitude. We had a very smooth check-in to one of the several rooms with a lake view, with the hotel manager introducing himself and ensuring everything is OK.
Stayed for 3 nights and we would have extended if they only had availability--enjoyed the meals, the spa service, hanging out with drinks by the pool and exploring the large surrounding grounds to discover peacocks and numerous birds!

Room Tip: Try to get a room with a lake view (not many of them available).
See more room tips
  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Service
3  Thank ArielZ28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Udaipur, General Manager at Trident Udaipur, responded to this reviewResponded 13 January 2017

Dear Guest

Thank you for taking out time and posting a review on our hotel and its services.

It is heartening to get such reviews and, we are delighted to know that you enjoyed your stay at Trident Udaipur. It was a pleasure to have been of service to you.

Positive feedback encourages our team to strive to perform better. It has always been our focus to provide our valued guests with personalized service. My team and I are inspired by your comments and truly appreciate your generous praise.

We look forward to your future visits, I take this opportunity to assure you of our best attention and services at all times.

Please do not hesitate to write to me for any assistance with reservations or for anything else I can do for you in Udaipur.

Thank you

Warm regards

Amit Saincher
General Manager
amit.saincher@tridenthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trident Udaipur

Address: Haridasji Ki Magri, Udaipur 313001, India
Phone Number:
Region: India > Rajasthan > Udaipur District > Udaipur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Udaipur
#4 Luxury Hotel in Udaipur
#4 Family Hotel in Udaipur
#5 Spa Hotel in Udaipur
#5 Romantic Hotel in Udaipur
Price Range: ₹ 12,040 - ₹ 44,081 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Trident Udaipur 4.5*
Number of rooms: 141
Reservation Options:
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Also Known As:
Trident Hotel Udaipur
Hilton Udaipur
Trident Udaipur Rajasthan

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