Visit time: 22nd October - 24th October.
And we checked out on 23rd morning itself.
There's not one but multiple issues with this property. I'll list them down priority-wise.
We checked in with our dog sometime in the afternoon.
1. OUR TEA HAD WORMS. No, I'm not kidding. We reached the property a bit tired and ordered for tea for the family twice. The first time tea just tasted "Meh"!
So, we ordered another one. Well, this one had worms in it. We thought maybe we're mistaken so we checked the tea thermos and that had 10-15 worms floating in it. (More on this later)
2. Apparently, it is listed as a great place to stay and that it attracts foreigners and it offers European cuisine, etc. To be honest, a thing like a basic sandwich didnt taste well. It was all bland.
3. The staff wasn't courteous and wasn't proactive. They were sorry. But did they do anything to rectify the problem? - NO.
They apologized to us a couple of times and by then we were sure we didn't want to continue the stay. The only reason we stayed the night was because we were all tired and we wanted to rest. They said this never happened before and this is the first time etc etc. But at the same time, they didn't do anything at all to improve the stay.
We eventually went out to a market nearby and got boiled eggs, bread and butter and managed the rest of the stay on that. Not once did these guys asked if they could bring us something from outside.. or if they could help us with something. Not only that, but when we checked out the next morning, we were telling them that the stay and their response was disappointing. No one was bothered. No one replied. They kept looking down at their systems busy with the billing.
We met the property's owner face to face and he was apologetic but again, didn't do anything. And after knowing that we bought bread and eggs from outside, He didn't even bother asking whether they could get us fruits from outside. We had to manage with the same for our evening snacks, dinner and breakfast.
When all was said and done, they just handed over the bill to us shamelessly and they just got done. No compensation for the meals and stay, nothing.
We've filed a complaint with the consumer court and are waiting. Meanwhile, I really wanted to reach out here and post a review.