Dear Sir,
Firstly I would like to thank you for taking time to advice on your recent stay at Lords Inn Jodhpur. Its only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the services that we provide to our valued Guests.
I was very disappointed to read your experience during your stay with us. Whilst an apology will not regrettably alter the outcome of your experience on this occasion, I do extend it with all my sincerity. I certainly empathize regarding the points you mentioned in your review, especially the issue for keeping the room heated and the food you find having less salt. We always provide Heaters if guests ask for it. I have conveyed the feedback to Service team and we are now asking guest preference according to the taste of guest..
We will be in contact to discuss further with you. Again Please accept my apology, and I hope that this doesn’t put you off return stay with us again.
Regards,
Vikas Sharma
General Manager
Lords Inn Jodhpur