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“An okay place for a few nights”
Review of Ratan Vilas

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Ratan Vilas
Ranked #2 of 95 Hotels in Jodhpur
Certificate of Excellence
Reviewed 21 January 2012

Given the price we were paying for a superior room (around £50) which was the cheapest of all the places we stayed during our 3 week trip around India, my expectations were a little lower than other places.

The Ratan Villas is certainly a heritage place and our room was decorated in traditional furniture with a bathroom which needed upgrading but, the water was hot and plentiful and the bed was surprisingly comfortable. Our “slim line” TV made me laugh as I’m sure it was slime line at some point in the last 30 years! The room was always clean and for 2 nights it was fine.

The gardens were nice, as was the pool area and the courtyard where you had dinner and breakfast was quite sweet. They had fire pits at night (much needed) and the 2 dinners we had there (vegetarian Indian) were tasty. The breakfasts on the other hand were dreadful. I managed a banana and the papaya (the only other fruit on offer) looked all squashed, the toast was that horrible sweet white sliced stuff and the jam would have glowed in the dark. It only takes some decent fresh bread and fruit to make a breakfast. On the plus side, there was cafetieres of fresh coffee on hand and the Hubby did venture into an omelette which he was very positive about.

The thing where it all went bottoms up was the service. The staff (all men) were friendly enough and despite them trying hard, it was quite clear they didn’t have a clue what was going on. You’d asked one person for something and then someone else would come over and ask the same question, there would be some discussion between them and then maybe you got what you asked for. At night they spent most of the time warming themselves around the fire pits. The staff were also all dressed in their own clothes (including anoraks) so you were never sure if they worked there or were just a friend visiting. Some sort of uniform would have spruced things up. Having said that, it was amusing.

As I said at the beginning, for what we paid the room was decent. This is no luxury place but it’s adequate for a few nights stay.

  • Stayed: December 2011, travelled as a couple
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1  Thank LesleyAnn44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 April 2012

Dear Guests,
Greetings!
Thank you for the feedback.
I would like to offer you an apology as we were not able to meet your expectations as far as the quality of breakfast and the service is concerned.
I would like to assure you that I have taken all possible corrective measures.
I really would request you to give us another opportunity by staying at Ratan Vilas again whenever you’re in Jodhpur next.
With best wishes,
Yours sincerely
Brijraj Singh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,239)
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677 - 681 of 1,239 reviews

Reviewed 20 January 2012

This was the seventh place we stayed in our month long trip, December 2011 – everywhere booked based on Trip Advisor reviews and all arranged by ourselves directly by email.

Unfortunately this was the most disappointing and is the only place that we are not giving a top review, and would not recommend. I don’t enjoy giving this type of review – my first poor review but do it in the hope that lessons will be learnt and other future traveller’s experience improved.

And am puzzled why this place is number 1 in Jodhpur. Perhaps there has been a complete change of staff, or other people stayed in pretty awful places before coming here, and had low expectations.

Jodhpur itself was also a disappointment – one night’s stay would have been enough to see the magnificent Mehrangarh Fort and Umaid Bhawan Palace Jodhpur.

The hotel itself is fine – clean tidy with good food but there are issues with staff training that need to be attended to. (Someone told me that all the staff were student’s perhaps that was the problem – training still to be done)

On checkin, I was surrounded by seven staff all watching closely what I was doing, which was very disconcerting.

We should have been informed, without us asking, that the Palace was closing soon that day and would not be open the next day – otherwise we would have missed one of the two sights that the city had to offer

Breakfast was a farce. Yes, buffet lids were held for me but no one offered us the cooked breakfast till we had actually finished our breakfast!

At dinner in the evening, staff seemed to linger keen to indulge in conversation with us when we clearly wanted to enjoy our private evening.

There was also a strange atmosphere in the hotel – can’t quite put my finger on why. A staff member passed us in the corridor and I gave him a smile and a hello which was returned by a glare.

The pool was closed and drained. Admittedly it was not a hot weather period, but the choice should still be available and it is not great relaxing beside a hole in the ground. This is why I have rated the pool terrible - it did not exist and was empty. This was in contrast to our earlier stay in Kerala which had a fantastic full operational pool.

Although hot water was available the taps were unpredictable and it was extremely difficult getting a setting that was not too hot or too cold.

We were glad to leave and get on our way, on our otherwise wonderful trip in India.

Our full itinerary was Kerala: Kochi-Sajhome (3 nights), Munnar-Royal Mist (4 nights), Alleppey-Raheem Residency (2 nights), Kerala Backwaters-Lakes and Lagoons (2 nights)

Mumbai-Westin Garden City (5 nights)

Rajhastan: Jaisalmer-Hotel Pleasant Haveli (5 nights), Jodhpur-Ratan Vilas (2 nights), Jaipur-Anuraag Villa (3 nights)

Agra for Taj Mahal-Palmstay (1 night), New Delhi-Hotel Palace Heights (2 nights)

  • Stayed: December 2011, travelled as a couple
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Thank Jaguar3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 February 2012

Dear Guests
Greetings
Thank you for the feedback.
I am disappointed with the fact that you did not enjoy your stay at with us.
I have looked into all the problems pointed out by you and doing my best to improve things.
Yours Sincerely
Brijraj Singh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2012

This is a beautiful heritage property which amazing friendly staff. Special thanks to Ashok for making sure that we can comfortable during our 2 days stay.

  • Stayed: January 2012, travelled as a couple
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Thank akii22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 February 2012

Dear Guest
Thank you very much for the feedback.
It is heartening for us to know that you enjoyed your stay and our services and facilities were to your satisfaction.
I will pass on your words of appreciation to Ashok.
Your feedback will motivate us to continuously strive for excellence.
We would be privileged to welcome you again at Ratan Vilas.
Yours Sincerely
Brijraj Singh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2012

I stayed at this hotel with 2 of my friends in December 2011 for one night. This was one of the best hotels we stayed in during our trip. As soon we entered the hotel, we were greeted with well maintained garden and lawns. The swimming pool is also a great location to spend some quality time. The main building has a colonial character. The colonial style furniture and decor adds to the effect. The staff is very friendly and always ready to help. I loved the service and the food esp Laal Maas and Tossed Salad. Almost everything was freshly prepared - except for fresh juices. The breakfast menu could be better and also the service during breakfast. We also had some problems getting a hot shower. However the great service and people made up for these shortcomings.
Next afternoon we checked out of the hotel and were on our way to Osian when after about 20 minutes someone stopped our vehicle. It was a hotel staff who was there to return my credit card which I forgot at the desk after making the payment. They noticed the card immediately after we had left and send this person behind us to return the card. Awesome!!!

During our return trip, we had to board a connecting train from Jodhpur and had a layover of few hours in Jodhpur. We could not resist visiting Ratan Vilas again for a dinner and these people did not disappoint.

  • Stayed: December 2011, travelled with friends
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Thank P_K_Bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 February 2012

Dear Guests
Greetings
Thank you very much for a top review despite having a problem with the shower.
From today Feb. 4th onwards we have completely changed the breakfast menu and shifted the venue to the front as well so that service can be improved.
Hopefully when you visit us again you will find the breakfast and the way it is served more satisfactory.
Returning your card was our duty.
I have passed on your words of appreciation to our staff.
We would be privileged to welcome you again at Ratan Vilas.
Yours Sincerely
Brijraj Singh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2012

We stayed at Ratan Villas for 3 nights. What a delightful and quiet place to stay. Some of the rooms are in the old house, while others are in a new addition. The older rooms are very large, and have been modernized to meet current comfort levels. Our bathroom , while not Lux ,was very modern, comfortable, clean and functional. The bed is "firm", but I would not call it hard like may Indian beds. We had a nice sitting area in our room or you could sit on the balcony

The staff was friendly and very helpful. The family are usually around the property, and love sharing stories of the house's past life. Much of the old furniture, decorations, and landscaping have been preserved. There is a new swimming pool that was so enjoyable after a hot day of sightseeing in Jodhpur.

The dinning options are in the center courtyard. In the evening , candles are lit, and the courtyard takes on a very romantic feeling. The food was some of the best we had on our four week trip. The cook uses authentic recipies from the days of the marajahas. Some nights there is a buffet, but there is always a la carte choices. Breakfast has limited choices, but we always found pleanty to eat, and again very well prepared.

Room Tip: Room 107...2nd floor in the old part of the house. Very large.
  • Stayed: November 2011, travelled as a couple
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Thank kmkrnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 February 2012

Dear Guest
Thank you very much for the feedback.
It is heartening for us to know that you enjoyed your stay with us and our services and facilities were to your satisfaction.
I have passed on your words of appreciation to our staff.
Your feedback will motivate us to continuously strive for excellence.
We would be privileged to welcome you again at Ratan Vilas.
Yours Sincerely
Brijraj Singh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ratan Vilas

Address: Loco Shed Road | Near Bhaskar Circle, Jodhpur 342001, India
Region: India > Rajasthan > Jodhpur District > Jodhpur
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Jodhpur
#2 Family Hotel in Jodhpur
#4 Business Hotel in Jodhpur
#9 Best Value Hotel in Jodhpur
Price Range: ₹ 3,870 - ₹ 6,515 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ratan Vilas 3*
Number of rooms: 21
Official Description (provided by the hotel):
Ratan Vilas was built in 1920 as a private residence by Maharaj Ratan Singhji of Raoti, Jodhpur. The villa is being managed as a hotel since 2000 by Ratan Singhji’s great grandson, Brijraj Singh. The guest rooms and the common areas are well appointed and arranged with care. Ratan Vilas as a place to stay offers its guests an eternal old world charm seamlessly blending with the modern comforts and an authentic experience of the legendary Rajput hospitality. ... more   less 
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Also Known As:
Ratan Vilas Jodhpur, Rajasthan
Ratan Vilas Hotel Jodhpur

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