This was the seventh place we stayed in our month long trip, December 2011 – everywhere booked based on Trip Advisor reviews and all arranged by ourselves directly by email.
Unfortunately this was the most disappointing and is the only place that we are not giving a top review, and would not recommend. I don’t enjoy giving this type of review – my first poor review but do it in the hope that lessons will be learnt and other future traveller’s experience improved.
And am puzzled why this place is number 1 in Jodhpur. Perhaps there has been a complete change of staff, or other people stayed in pretty awful places before coming here, and had low expectations.
Jodhpur itself was also a disappointment – one night’s stay would have been enough to see the magnificent Mehrangarh Fort and Umaid Bhawan Palace Jodhpur.
The hotel itself is fine – clean tidy with good food but there are issues with staff training that need to be attended to. (Someone told me that all the staff were student’s perhaps that was the problem – training still to be done)
On checkin, I was surrounded by seven staff all watching closely what I was doing, which was very disconcerting.
We should have been informed, without us asking, that the Palace was closing soon that day and would not be open the next day – otherwise we would have missed one of the two sights that the city had to offer
Breakfast was a farce. Yes, buffet lids were held for me but no one offered us the cooked breakfast till we had actually finished our breakfast!
At dinner in the evening, staff seemed to linger keen to indulge in conversation with us when we clearly wanted to enjoy our private evening.
There was also a strange atmosphere in the hotel – can’t quite put my finger on why. A staff member passed us in the corridor and I gave him a smile and a hello which was returned by a glare.
The pool was closed and drained. Admittedly it was not a hot weather period, but the choice should still be available and it is not great relaxing beside a hole in the ground. This is why I have rated the pool terrible - it did not exist and was empty. This was in contrast to our earlier stay in Kerala which had a fantastic full operational pool.
Although hot water was available the taps were unpredictable and it was extremely difficult getting a setting that was not too hot or too cold.
We were glad to leave and get on our way, on our otherwise wonderful trip in India.
Our full itinerary was Kerala: Kochi-Sajhome (3 nights), Munnar-Royal Mist (4 nights), Alleppey-Raheem Residency (2 nights), Kerala Backwaters-Lakes and Lagoons (2 nights)
Mumbai-Westin Garden City (5 nights)
Rajhastan: Jaisalmer-Hotel Pleasant Haveli (5 nights), Jodhpur-Ratan Vilas (2 nights), Jaipur-Anuraag Villa (3 nights)
Agra for Taj Mahal-Palmstay (1 night), New Delhi-Hotel Palace Heights (2 nights)
- Official Description (provided by the hotel):
- Ratan Vilas was built in 1920 as a private residence by Maharaj Ratan Singhji of Raoti, Jodhpur. The villa is being managed as a hotel since 2000 by Ratan Singhji’s great grandson, Brijraj Singh. The guest rooms and the common areas are well appointed and arranged with care. Ratan Vilas as a place to stay offers its guests an eternal old world charm seamlessly blending with the modern comforts and an authentic experience of the legendary Rajput hospitality. ... more less
- Reservation Options:
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- Also Known As:
- Ratan Vilas Jodhpur, Rajasthan
- Ratan Vilas Hotel Jodhpur