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Reviewed 25 April 2017 via mobile

I had stayed for 5 nights, hotel is old and need to refurbish, carpet and all need to change.
Buffet lunch and dinner is very sad in terms of spread and taste. Every day they have yellow dhokla in breakfast i dont know why.

What i liked about hotel is there service. They are prompt and responsive.

Housekeeping team is amazing. Staff is always cheerful.

Just request to maintain Taj standards.

Hotel is centrally located and peaceful surrounding.

Date of stay: April 2017
Trip type: Travelled on business
Thank Jigneshah82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VijayPratapShrikent, General Manager at TAJ HARI MAHAL, JODHPUR, responded to this reviewResponded 29 July 2017

Dear Guest,

Thank you for choosing to stay at the Vivanta by Taj – Hari Mahal, Jodhpur, and for sharing your feedback on TripAdvisor.

It is a matter of great importance to us when our guests take time out to share the experience of their visit. I am sure you will be happy to know that we have commenced with the refurbishment of our property, in phases, which will cover our public areas, as well as our guest rooms. We do hope the proposed changes and enhancements, reflective of the ethos and culture of the destination, enable our guests to better experience and enjoy their stays with us, and would look forward to having you experience this on a future visit.

We are privileged to enjoy the goodwill of our guests and have always benefitted from their advice and suggestions. Food is an important and intrinsic part of any hotel, and it is a constant endeavor on our part to understand the needs and requirements of our guests and to deliver upon these as best as we can. Our Executive Chef and F&B Manager have been asked to look at the variety and selection of the food that we serve, to provide it with as much a diverse spread and taste as possible.

Thank you also for your heartwarming appreciation of team Housekeeping in particular, and our colleagues. We truly believe that our people are our greatest strength, and your affirmation of their commitment and service excellence has been very motivating, and we have been pleased to share your acknowledgement with them.

We are touched by your longstanding association and patronage of the Taj, and are committed to providing our guests with the best possible facilities and services. We look forward to another opportunity to be of service, and to provide you with a stay reflecting the best of our hospitality.

Please do let me know of any assistance that I may be of personally, in future.


With best wishes and regards,

Vijay
Vijay Shrikent
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2017

Large Rooms with old world charm, beautiful swimming pool. and most important Great Service & Hospitality. Buffet dinner spread had reasonable options but taste was not up to mark. Would like to visit again...

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank M441FCrajeshk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VijayPratapShrikent, General Manager at TAJ HARI MAHAL, JODHPUR, responded to this reviewResponded 8 May 2017

Dear Guest,

Thank you for choosing to stay at the Vivanta by Taj – Hari Mahal, Jodhpur, and for reviewing us on TripAdvisor.

It was kind of you to take time out to share the experience of your visit, and we are glad that you were delighted with the rooms and facilities of our hotel and that your stay was comfortable.

Food is an important and intrinsic part of any hotel, and it is a constant endeavor on our part to understand the needs and requirements of our guests and to deliver upon these as best possible. I regret that the food we served to you was not appealing and that we did not realize this and address this during the remainder of your stay. Our Executive Chef would look forward to meet up with you on your next visit, to ensure we provide you with delightful meal experiences.

Thank you for your heartwarming appreciation of my colleagues, whose personalized services and attentive care has struck a special chord. The importance of these small touches can never be underestimated.

Once again, thank you for your visit and feedback, and please do let me know of any assistance that I may be of personally, in future.


With best wishes and regards,

Vijay
Vijay Shrikent
General Manager
vijay.shrikent@tajhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017

the most luxurious place in jodhpur is Vivanta Hari Mahal. i loved the place. all luxury fascilities available in this mahal. rooms are excellent, great food, beautiful environment, swimming pool. excellent service, good hospitality. little Expensive but Reasonable.

Date of stay: June 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Mj_sidana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VijayPratapShrikent, General Manager at TAJ HARI MAHAL, JODHPUR, responded to this reviewResponded 3 May 2017

Dear Guest,

Thank you for choosing to stay at the Vivanta by Taj – Hari Mahal, Jodhpur, and for reviewing us on TripAdvisor.

It was kind of you to take time out to share the experience of your visit, and we are glad that you were delighted with the services and facilities of our hotel and that your stay was comfortable. It is our effort to provide our guests with an appropriate value offering, and we shall certainly reflect on the indication provided, to see how this is conveyed more meaningfully and experientially to our guests and is perceived as such.

Our property has been built upon a palatial theme, and is also designed to give an old world charm with a backup of modern technology. We are happy that the essence of its ambience resonated well with you. We are also pleased to learn that our rooms and the food that we serve, met with your approval.

Thank you for this opportunity to be of service and we look forward to provide you with many more enjoyable holidays at our other properties too.

Once again, thank you for your visit and feedback, and please do let me know of any assistance that I may be of personally, in future.


With best wishes and regards,

Vijay
Vijay Shrikent
General Manager
vijay.shrikent@tajhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017 via mobile

Rarely I come across such perfect location, quality and cuisine . A dinner here is a fantastic experience . Words fall short on great team led by Vijay . As a inner circle member I feel part of the Taj family , however this dinner was out of the world . The hotel has excellent sleep quality , great connectivity to airport and railway station . Safe for single female traveller. Bon voyage and Bon appetite !

Date of stay: April 2017
Trip type: Travelled with family
Thank ankushgupta3170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VijayPratapShrikent, General Manager at TAJ HARI MAHAL, JODHPUR, responded to this reviewResponded 2 May 2017

Dear Guest,

Thank you for choosing to stay at the Vivanta by Taj – Hari Mahal, Jodhpur, and for sharing your feedback on TripAdvisor.

It is a matter of great importance to us when our guests take time out to share the experience of their visit, and we are glad to learn of your comfort with our hotel’s facilities and services and that you had an enjoyable stay.

Food being an intrinsic and important part of any hotel experience, the Chef and his team and we are happy that you liked the food that we serve.

We are touched by your heartwarming appreciation of our colleagues. We truly believe that our people are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and I am happy to share your sentiments with the team, whose warm, friendly and personalized services struck such a special chord.

We are honoured to have you as a Taj InnerCircle member, and are delighted that your experience at our hotel reflected the Taj ethos and hospitality. There can be no greater compliment for us than the fact that our guests choose to recommend us to their friends and colleagues. We are grateful for the confidence and trust reposed in us, and we look forward to being of service again, and ensuring that your guests and you experience our best hospitality on all your stays.

Once again, thank you for your visit and feedback, and please do let me know of any assistance that I may be of personally, in future.


With best wishes and regards,

Vijay
Vijay Shrikent
General Manager
vijay.shrikent@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2017 via mobile

When you in Rajasthan you feel like Maharaja is the important feeling one should have.
Hari mahal located in heart of the city few min away from railways station & airport
Well maintain property and with the name of taj services is excellent with all facility like swimming pool and bar etc.
Property and been well convert in to hotel but the feel of mahal is still there.

Date of stay: April 2017
Thank RamanRattan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VijayPratapShrikent, General Manager at TAJ HARI MAHAL, JODHPUR, responded to this reviewResponded 27 April 2017

Dear Guest,

Thank you for choosing to stay at the Vivanta by Taj – Hari Mahal, Jodhpur, and for reviewing us on TripAdvisor.

It was kind of you to take time out to share the experience of your visit, and we are glad that you were pleased with the services and facilities of our hotel and that your stay was comfortable.

We are delighted that you have appreciated the detailing that has gone into the conceptualization and execution of this property. This property was built with the intention of providing a palatial experience to our guests, with elements of the local culture and ethos reflected in the architecture, materials used, and the colors, tapestry and paintings in the hotel, and it was very fulfilling to learn that this has resonated so well with you.

Thank you for this opportunity to be of service and we look forward to provide you with many more enjoyable holidays at our other properties too.

Please do let me know of any assistance that I may be of personally, in future.


With best wishes and regards,

Vijay
Vijay Shrikent
General Manager
vijay.shrikent@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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