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Sheikhoo B

3 star hotel

3.0 of 5 bubblesReviewed 22 Dec 2022via mobile
I am a frequent traveller to Bikaner. I booked the hotel because someone told me that it was managed by same company that managed Narender Bhawan which is a boutique hotel but my experience was not at all good.

Check in was fast and at the counter I was told that my rooms have been upgraded. The rooms were really large and palatial. Out of two tower ACs in room one was not working properly. Cleanliness was good but needed improvement.

The bathrooms were too large but not at all comfortable. The water was not good and not warm enough. They are charging huge amount of money for stay and this should be improved. I understand that in palace it is not possible to make enough changes but minor changes can improve the bathrooms. Clean towels, clean floors and warm water with pressure will do the work. Instead of putting plastic curtain on tub glass partition should improve the cleanliness.

Just excusing that this is a palace hotel can’t exempt from cleanliness and comfort.

Now coming to breakfast part. This was not a buffet breakfast and was set meal. The waiter was looking tired. When I asked for repeat cup of tea his face was like as if I asked for his kidney.

There was some other minor issues in breakfast area but they were sorted promptly by reception staff who are really very energetic.

There were no specific gym area. It was just in front of pool with a couple of machines and one bench press machine. Pool was clean but not up to the standard of the hotel.

A marriage function was there in lawn when we stayed in hotel. The guests were creating nuisance and they were roaming in hotel, clicking pictures.
Date of stay: October 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jagdish Ram Solanki, General Manager at The Laxmi Niwas Palace, responded to this review
Responded 14 Jan 2023
Dear Mr. Sheikhoo,
Greetings from Laxmi Niwas Palace, Bikaner.

It has been our privilege to have your stay with us. We have always been earnest in extending the best of the Laxmi Niwas Palace to our guests.

We have taken serious note of your specific feedback, which you experienced during your stay. Based on your inputs, we shall take all necessary corrective actions.

We sincerely apologize for all the inconvenience caused to you in this regard.

Your patronage is extremely important to us and we hope, this stay experience does not mar your impression of the Laxmi Niwas Palace, Bikaner.

Your valuable comments and suggestions will help us in our continuous endeavor to make further improvements.

We look forward to welcoming you back to Laxmi Niwas Palace, Bikaner. We assure you of our best services and attention at all times.

Kindest Regards,

Jagdish Ram Solanki,
General Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (1,233)
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    33 - 38 of 1,233 reviews
    Reviewed 14 November 2022

    I loved this stay! after a day of hard riding on a Royal Enfield, the comfort and beauty of this property checked all of the boxes. We also were given a tour of this palace by the staff which was wonderful. in days gone by this was part of Rajputana and reflect all the glory of that time.

    Date of stay: November 2022
      • Location
      • Sleep Quality
      • Service
    Thank danr837
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jagdish Ram Solanki, General Manager at The Laxmi Niwas Palace, responded to this reviewResponded 14 January 2023

    Dear Guest,
    Khamma Ghani (Namaskar).

    Thank you for choosing Laxmi Niwas Palace, Bikaner for your stay and for sparing time to share your review on Trip Advisor.

    We the team of Laxmi Niwas, Bikaner aim to surpass our guest’s expectations and nothing makes us happier than a confirmation that we are meeting this goal through comments such as yours.

    We trust you will give us another opportunity to be of service to you in the not-too-distant future.

    Your kind words of appreciation have been a great source of inspiration for our team and have motivated them to serve better thus ensuring our guests take back fond memories.

    I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

    Look forward to the pleasure of welcoming you back again to our hotel.

    Jagdish Ram Solanki,
    General Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed 12 November 2022

    It was the worst ever experience - heard really big and expecting accordingly but the experience made me never visit again - too heavy the bill but you couldn’t get the value even of a Roadside service !

    Room tip: They won’t change !
    Date of stay: November 2022
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank Harishrao0211
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jagdish Ram Solanki, General Manager at The Laxmi Niwas Palace, responded to this reviewResponded 14 January 2023

    Dear Mr. Harish Rao,
    Greetings from Laxmi Niwas Palace, Bikaner.

    Thank you for your kind feedback.

    I have read your comments with deep concern and Rest assured we would take all necessary measures to ensure that there is no recurrence of the same in the future.

    Please accept my sincere apologies for the inconvenience caused to you.

    We at Laxmi Niwas Palace take pride in our food and services and are extremely disappointed that we could not match up to your expectations.

    I sincerely hope that you will give us another opportunity to serve you better and look forward to welcoming you back soon.

    With kind regards,

    Jagdish Ram Solanki,
    General Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed 28 October 2022 via mobile

    Thanks Laksmi Niwas Palace team.. 🙏

    Dinner was excellent and incredibly varied. It was a great experience. The ambiance was very welcoming and charming. Staff was extremely knowledgeable and make great recommendations.

    Superb hospitality.

    Thank you so much for the delicious dinner on my Son’s Birthday.

    Special thanks to Mr. Jagdish 🙏.

    Date of stay: October 2022
    Trip type: Travelled with family
    Thank bhumikay2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jagdish Ram Solanki, General Manager at The Laxmi Niwas Palace, responded to this reviewResponded 28 October 2022

    Dear Ms. Bhumika Verma,
    Khamma Ghani (Namaskar).

    Thank you for sparing time to share your review on Trip Advisor.

    We are delighted to know that you have enjoyed our services and Hospitality.

    We the team of Laxmi Niwas, Bikaner aim to surpass our guest’s expectations and nothing makes us happier than a confirmation that we are meeting this goal through comments such as yours.

    We trust you will give us another opportunity to be of service to you in the not-too-distant future.

    Your kind words of appreciation have been a great source of inspiration for our team and have motivated them to serve better thus ensuring our guests take back fond memories.

    We have communicated your feedback to the entire team. They are all very happy to know that their efforts are greatly appreciated.

    I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

    Look forward to the pleasure of welcoming you back again to our hotel.

    Jagdish Ram Solanki,
    General Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed 10 October 2022

    The Laxmi Niwas Palace has the beauty, the charm and the authenticity of ancient time. Things haven't changed much throughout centuries in this amazing place. The manager and the whole team is more than welcoming, discret and warm. The food is delicious et the traditional Indian music live show every night in the courtyard of the Palace is just magnificent.

    Date of stay: October 2022
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank perrine01
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jagdish Ram Solanki, General Manager at The Laxmi Niwas Palace, responded to this reviewResponded 12 October 2022

    Dear Ms. Perrine,
    Khamma Ghani (Namaskar).

    Thank you for choosing Laxmi Niwas Palace, Bikaner for your stay and for sparing time to share your review on Trip Advisor.

    We are delighted to know that you have enjoyed our services and Hospitality.

    We the team of Laxmi Niwas, Bikaner aim to surpass our guest’s expectations and nothing makes us happier than a confirmation that we are meeting this goal through comments such as yours.

    We trust you will give us another opportunity to be of service to you in the not-too-distant future.

    Your kind words of appreciation have been a great source of inspiration for our team and have motivated them to serve better thus ensuring our guests take back fond memories.

    We have communicated your feedback to the entire team.

    I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

    Look forward to the pleasure of welcoming you back again to our hotel.

    Jagdish Ram Solanki,
    General Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed 8 October 2022

    The Palace is awesome and worth staying at
    It was the highlight of our trip to Bikaner
    Rooms are grand and very spacious
    Food was good . The ambiance in the evening with dance and music was superb

    Date of stay: August 2022
      • Value
      • Location
      • Service
    Thank grakesh133
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jagdish Ram Solanki, General Manager at The Laxmi Niwas Palace, responded to this reviewResponded 12 October 2022

    Dear Guest,
    Greetings from Laxmi Niwas Palace, Bikaner.

    It gives me immense pleasure to learn of your great stay experience and I owe it to none other than the most wonderful team at Laxmi Niwas Palace, Bikaner.

    We truly appreciate you taking out your valuable time to share this great experience on TripAdvisor and your generous words of appreciation.

    I have shared your appreciation with the entire team and they felt very happy and motivated.

    Once again thank you for your recommendations on TripAdvisor and your patronage.

    Look forward to welcoming you on your next visit.

    Warm Regards,

    Jagdish Ram Solanki
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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