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vavasthi
Bengaluru, India

Great property let down by average service

Review of Mayfair Lagoon
4.0 of 5 bubblesReviewed 16 Jan 2015
We stayed in this hotel for four nights during christmas vacations of 2014. This is probably the most beautiful hotel that I have seen in my life. The interiors are so amazing. The hotel is very well put together.
Unfortunately the good story ends there. The service in the hotel is mediocre. For example if you ask for additional towels, they either deliver in forenoon or afternoon. If you wish the forenoon delivery, you will have to wait till the evening. When the house keeping came to make the room up, we asked them to come one hour later because the bathroom was occupied, they never came that day. They only came next day even when we put the make-my-room placard on the door handle.
The food is also extremely expensive. The dinner buffet is almost Rs. 1300/- per person with lots of variety but nothing out of the ordinary.
The hotel has multiple restaurants.
Date of stay: December 2014
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed 12 January 2015 via mobile

Third visit to lagoon
great place
very tastefully decorated with plenty of nature
great spa experience
good food
excellent hospitality
ideal place for family reunions and conferences
we visited Puri also and konark tempke
good combination of sea beach , pilgrimage and rejuvenation for body and soul

Date of stay: December 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank singla1960
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhiman Mazumdar, General Manager at Mayfair Lagoon, responded to this reviewResponded 30 January 2022

Dear Guest,

Namaskar!

Thank You for sharing your valuable and wonderful feedback on Trip Advisor! We at MAYFAIR Lagoon, always strive to provide our guests a comfortable and luxurious experience.

We are glad to know that you enjoyed our hospitality. Your recommendation for our property serves to be a great source of encouragement for us all.

It was a pleasure to have you with us and we will sincerely look forward to welcoming you back soon!

Warm regards,

Dhiman Mazumdar
VP-Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2015

i stayed in this hotel on bussiness trip with group in dec 14
i stayed in n no of * rated hotels in india but as a property -best
services -good not upto the excellent (splly if if u asks pure veg/jain food )

Room tip: lagoon side rooms are excellent but u cant enjoy balcony or outside breeze in evening because of mosquitoes & moth
Date of stay: December 2014
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Ashish_Gupta9909
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhiman Mazumdar, General Manager at Mayfair Lagoon, responded to this reviewResponded 30 January 2022

Dear Guest,

Namaskar!

Thank You for sharing your valuable and wonderful feedback on Trip Advisor! We at MAYFAIR Lagoon, always strive to provide our guests a comfortable and luxurious experience.

We are glad to know that you enjoyed our hospitality. Your recommendation for our property serves to be a great source of encouragement for us all.

It was a pleasure to have you with us and we will sincerely look forward to welcoming you back soon!

Warm regards,

Dhiman Mazumdar
VP-Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2015

Our stay at Mayfair lagoon,in Bhubaneshwar was memorable indeed. This hotel is the best ,I have ever been to, in all respects- cleanliness,food,restaurants,location,services,spa,hospitality,versatility etc etc .. The list is endless. The staff is honest,polite and courteous. Everything about the hotel is just out of the world... Our stay was comfortable,enjoyable and absolutely wonderful.This hotel is competing or has probably overtaken all leading names such as Taj,Oberoi etc. I would like to wish the chain / team, all the very best ..! Keep up the good work ! And above all, maintain the same standard in the years to come..!!

Room tip: All the rooms are good. One can splurge at The royal villa or the regent villa . However one can opt for a room with a better view of the lagoon.
Date of stay: December 2014
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Malini S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhiman Mazumdar, General Manager at Mayfair Lagoon, responded to this reviewResponded 30 January 2022

Dear Guest,

Namaskar!

Thank You for sharing your valuable and wonderful feedback on Trip Advisor! We at MAYFAIR Lagoon, always strive to provide our guests a comfortable and luxurious experience.

We are glad to know that you enjoyed our hospitality. Your recommendation for our property serves to be a great source of encouragement for us all.

It was a pleasure to have you with us and we will sincerely look forward to welcoming you back soon!

Warm regards,

Dhiman Mazumdar
VP-Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2015

Stayed at Mayfair Lagoon in Dec 2014. It was a short stay but thoroughly
enjoyed it. It's a vast property,very well maintained. Each n every part of is decorated so nicely. The moment you enter your senses feel pampered as there is beauty all around you, the statues, the bells, antique pieces, cars parked outside cottages all exude beauty. I specially liked the furniture in our room, very grand, good choice. Also the food was very delicious. The service was prompt. The teapot collection in the restaurant was really nice. I strongly recommend this place to all.

Date of stay: December 2014
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank TejjalT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhiman Mazumdar, General Manager at Mayfair Lagoon, responded to this reviewResponded 30 January 2022

Dear Guest,

Namaskar!

Thank You for sharing your valuable and wonderful feedback on Trip Advisor! We at MAYFAIR Lagoon, always strive to provide our guests a comfortable and luxurious experience.

We are glad to know that you enjoyed our hospitality. Your recommendation for our property serves to be a great source of encouragement for us all.

It was a pleasure to have you with us and we will sincerely look forward to welcoming you back soon!

Warm regards,

Dhiman Mazumdar
VP-Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2015

we were a family of 10 adults and 2 kids and all of us thoroughly enjoyed our stay here. the hotel has 5 different restaurants each serving a different cuisine (chinese, odisha, north indian, italian, south indian fast food). the property is tastely designed and built. lots of greenery, man made water way. lot of activities to do - a good badminton court, a big basketball court, table tennis, boating in the manmade lake and more.

Room tip: the property is really huge, so if you have old people ask for rooms near the coffee shop so that they can easily walk and get them in ground floor
Date of stay: December 2014
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Venkatarangan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhiman Mazumdar, General Manager at Mayfair Lagoon, responded to this reviewResponded 30 January 2022

Dear Guest,

Namaskar!

Thank You for sharing your valuable and wonderful feedback on Trip Advisor! We at MAYFAIR Lagoon, always strive to provide our guests a comfortable and luxurious experience.

We are glad to know that you enjoyed our hospitality. Your recommendation for our property serves to be a great source of encouragement for us all.

It was a pleasure to have you with us and we will sincerely look forward to welcoming you back soon!

Warm regards,

Dhiman Mazumdar
VP-Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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