We stayed there for three nights in early February. We encountered pathetic service and staff. At each customer touch point they goofed up. We had booked a triple room three weeks in advance. Upon check in at 1 pm, we found that the room was only configured for two people. We then came back to reception and requested them - everyone said yes yes it will be ready in 20 minutes. We went out and returned tired and sleepy in the night. The door key did not work - we were locked out.
It took 15 minutes to get into our room.- lo and behold NO third bed, no third linen set, no third towels, no third cup/glass/toiletry ! Most of the minibar items missing from the minibar.
After complaining fiercely to reception and the floor staff it took them one hour to put in one bed and give us one extra set of linen and towels.
Their gate security staff are also clueless - every day we would waste time waiting for our transport because the gate security does not know if the car has arrived or not. The hotel has a tiny basement parking with the exit permanently blocked with parked cars.
The only thing good about the hotel is the central , heart of the city location opposite ALL INDIA RADIO.
Breakfast items were all cold on all days because no one lighted the burners under the trays. Quite pricey for the poor value they provide. Go there at your own risk.
- Official Description (provided by the hotel):
- The 4* Business Hotel located at the heart of the city – Shivaji Nagar, just 3 km drive from Railway station and 11 km from Pune airport. The hotel has 54 rooms with all the facilities that are needed to make you stay most comfortable. Feel it in the discreet-yet-always there service; love it in the fascinating gourmet cuisine that keeps you delighted every single day at our Multi-cuisine restaurant. ... more less
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