I stayed at your Panchgani Property from 1st May to 3rd May and it was a very bad experience for me. For the 2N/3D package, I paid Rs 8500/- and the service standard was very poor for the price which they charged.
The toilet and the bathroom were extremely dirty with plaster coming out of the wall. The plumbing system was very poor and the shower and flush system were not working properly. There was no foot-mat that was provided. The towels provided were extremely dirty and I ended up using my own towels. On my second day, I woke up to find that there is no water in the flush and no bucket is available in the bathroom.
There is no coffee-making machine that is provided in the room. The AC makes too much of noise and the lighting in the room is very dim.
The swimming pool in the property appears to be not usable. I did not see a single family using the pool during the time I stayed in the hotel.
The complimentary breakfast and the dinner was extremely lousy and the table cloth on all the dinner tables were so dirty that I had to request for a change of the table cloth. Even the new table cloth that was put up was very dirty.
They have created an extremely snazzy website but the actual maintenance of the property is extremely bad. My recommendation would be to look for better properties in Mahabaleshwar and book well in advance.
- Also Known As:
- Dhanhills Hotel Panchgani
- The Dhanhills Panchgani, Maharashtra