To start with this review I would say that we went there after going through a lots of good reviews. But, when we reached, it was nothing like the reviews that you read on Google or TripAdvisor.
They are totally understaffed, there is hardly a person in kitchen whom you can ask for any small order like tea or coffee.
Any small thing you would like to get, you will have to go in person and ask them more than twice to get it. Even that does not guarantee any service.
Food was terrible. Never had such bad food anywhere else in Kerala. Whenever we complained, the kind owner had only one thing to say and it was ‘We are running out of people’. I completely understand that this Covid situation has put a dent on all businesses but that does not mean that a business can hide behind that and deliver terrible food and service after taking a great amount of money. FYI : this place is not cheap.
There can be absence of a real cook or chef but it can never be justified that the quality of simple 'omelet' or terrible 'bread toast' they were serving. They are literally running a place where they are simply trying to extract money from the unfortunate travellers who were LURED BY THE PREVIOUS REVIEWS.
About the property :
Location : 5/5
You will hardly find a better location. The property is located on the beach and is beautiful.
Room : 3/5
Old rooms but traditional, loved the open shower concept. Room was spacious but very less light and air during entire day. Needs some revamp.
Food : 0/5
As stated earlier, the worst part was food. Limited menu and bad quality. Not only complaining about the taste but about freshness and hygiene too.
Service 2/5 :
There were two people who were serving our rooms (we went as a group) and taking orders and were literally doing everything and they were very helpful, loved their attitude and helpfulness. But they reason I am giving bad rating as they were hardly available.

I would like to start by mentioning that the owner was kind enough to allow ‘Indians’ this time of the year due to Covid situation, otherwise Indians are normally not allowed in this hotel during this time to accommodate foreign tourists ‍♀️
We visited this place last week with lots of expectations and here is the entire experience :
Location : 5/5
This is probably one of the only two hotels which have beachfront. All other hotels and resorts are on the cliff side so beach is conveniently accessible from hotel.
Service/Hospitality : 3/5
They were clearly understaffed. We read in reviews that the service was great earlier but that was not our experience. They are running with bare minimum staffs.
Food : 1/5
This was the most disappointing of all. Food was terrible. When we checked with the manager he told that they don't have their old cooking staffs anymore and kitchen is only managed by 2 people.
I completely understand the situation they are going through but that doesn't justify the terrible food. Even basic things like 'sunny side up eggs' was horrible. Most basic food was also lacking taste.
The main problem is if you want to eat outside, you will have to go to the cliff side restaurants which are not very accessible from the location of the hotel.
Room : 3/5
Room was spacious, Old, Lacks light even in the morning.
In conclusion I would say that keeping the Covid situation in mind, all businesses are suffering. However, if you are a paying customer and service/food are this bad, one would definitely not consider going back to the same business again.
I read a lot of good reviews about this place but the in reality it was one of the most disappointing experiences I’ve had.

Returning to Marine Palace, after 5 years, it held the same charm and warmth we'd previously enjoyed. The staff were brilliant and the meals excellent- with a good selection of sea food and advice regarding choice. It was also possible to have a real 'non-chilli' option. We had the same room as on our last visit (no. 16)which is probably the best in the hotel. and has almost immediate access to the beach..