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Traveller rating
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All reviews taj group taj standards swimming pool the general manager the cliff travel desk front office gm mr sea view breakfast spread restaurant staff nice property lovely pool excellent hospitality small hotel pleasant stay tuk tuk
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11 - 16 of 1,058 reviews
Reviewed 17 November 2022

The hotel is below average and I would not rate it even rate 3 stars and we came here just for Taj !! Breakfast display was not great. No butter , honey and we had to ask and they got butter in a bowl instead of sachets. Food quality not up to mark . Not good service either what is expected from Taj
We had 4 rooms and the bed linen in 1 -2 rooms was torn and in few places stitched. Had to ask for face towels as only bath towels were provided.

Date of stay: November 2022
Thank Kavi1964
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gateway Varkala, Sales at Gateway Varkala - IHCL SeleQtions, responded to this reviewResponded 17 November 2022

Dear Guest,

Greetings from Gateway Varkala!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.
We regret to note that some of your experiences with the hotel was not up to your expectations. Please accept our sincere apologies for the same. Please be assured that we value this negative feedback and will use the same where improvements could be implemented.

Please be assured that your feedback has been taken seriously and will be put to good use. We have had detailed discussions with the Departmental Heads along with the team members. We rely on the constructive feedback of our discerning guests to help us achieve the highest levels of services that we aspire towards.

We do look forward to an opportunity to serve you better.

Assuring you of our best services and hospitality.

With my kind regards,

Dharmesh Cariappa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2022 via mobile

Beautiful property... Great pool view
Great service by all staff... Always helpful and keen to do stuff
They helped on a lot of extra stuff
Very accomodative
Good vegetarian spread in breakfast
Access to beach was not open due to rains... But beach isn't very far

Date of stay: November 2022
Trip type: Travelled with family
Thank rohit_cha2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gateway Varkala, Sales at Gateway Varkala - IHCL SeleQtions, responded to this reviewResponded 17 November 2022

Dear Mr. Chandak,

Greetings from Gateway Varkala!
Thank you for sparing time and posting your detailed review of our hotel.
It was an absolute pleasure having you stay with us during your visit to Varkala.
I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our Associates. I am glad that you have carried with you happy memories of your stay with us.
We do look forward to an opportunity to welcome and serve you again.
Assuring you of our best services and hospitality.

With my kind regards

Dharmesh Cariappa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2022

There were many deficiencies, listing down some of them
1. Torn bed sheet (from many sides).
2. Uncomfortable pillows (very big in size)
3. No small towels (napkins) in bathroom. had to ask for them
4. No TV popular channels (like- Sab TV, colors, CNBC, Zee etc). we had to ask for them
5. Low menu items in Breakfast
6. extremally poor dinner service. long wait etc

NOT AT ALL WORTH FOR AMOUNT I HAD SPEND.
HIGHLLY NOT RECOMMENDED CATEGORY

Room tip: ask friends before you book any hotels
Date of stay: November 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank SunilM1117
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gateway Varkala, Sales at Gateway Varkala - IHCL SeleQtions, responded to this reviewResponded 9 November 2022

Dear Mr. Mantri,

Greetings from Gateway Varkala!

Thank you for sparing time and posting your detailed review of our hotel.
It was an absolute pleasure having you stay with us during your visit to Varkala.
Please be assured that your feedback has been taken seriously and will be put to good use. We rely on the constructive feedback of our Guests to help us achieve the highest levels of services that we aspire towards. I have discussed in detail with my Team Members and taken corrective measures to address these issues. We assure you that we will be more sensitive to your needs in future.
We do look forward to an opportunity to welcome and serve you again.
Assuring you of our best services and hospitality.
With my kind regards,

Dharmesh Cariappa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2022 via mobile

We stayed for a couple of days. The welcome was nice and the staff had been courteous throughout. Mr Cariappa ,Shibin and Nikesh were attentive and helpful. The food at the restaurant needs significant improvement though.
Location is great..We would visit again..Cheers!

Date of stay: November 2022
Trip type: Travelled as a couple
Thank MaitySK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gateway Varkala, Sales at Gateway Varkala - IHCL SeleQtions, responded to this reviewResponded 9 November 2022

Dear Guest,
Greetings from Gateway Varkala!
Thank you for sparing time and posting your detailed review of our hotel.
It was an absolute pleasure having you stay with us during your visit to Varkala.
I am delighted to note that overall you enjoyed your visit to our hotel and the services rendered by my team were to your satisfaction. I have personally shared your feedback with all our Associates. I am glad that you have carried with you happy memories of your stay with us.
Please be assured that your feedback on food has been taken seriously and will be put to good use.
We do look forward to an opportunity to welcome and serve you again.
Assuring you of our best services and hospitality.
With my kind regards

Dharmesh Cariappa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2022 via mobile

The food is pathetic with a spread which is lesser than a 2 star hotel.
The rooms have run down furniture and cheap toiletries. The location isn’t good, far from everything-cliff, beach, sightseeing, restaurants!
For 12k per night, I felt cheated.
Wouldn’t recommend spending this kind of money for this kind of experience at all!

Date of stay: October 2022
Trip type: Travelled as a couple
Thank sonamc654
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gateway Varkala, Sales at Gateway Varkala - IHCL SeleQtions, responded to this reviewResponded 3 November 2022

Dear Ms. Sonam,

Greetings from Gateway Varkala!

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

We regret to note that some of your experiences with the hotel was not up to your expectations. Please accept our sincere apologies for the same. Please be assured that we value this negative feedback and will use the same where improvements could be implemented.

Please be assured that your feedback has been taken seriously and will be put to good use. We rely on the constructive feedback of our discerning Guests to help us achieve the highest levels of services that we aspire towards.

Your patronage at Gateway Varkala is extremely important to us. We look forward to welcoming you back to Gateway Varkala and will make sure that you have a pleasant and memorable experience.

I do apologise once again for any inconvenience we may have caused you. Please do not hesitate to contact me anytime should you require any assistance.

With my kind regards,

Dharmesh Cariappa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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