We were 2 families and checked in for two nights on 9th December 2018. We had booked two adjacent cottages. The picture which is shown on net on their website and various other websites, the rooms were not setup in that beautiful manner but was still acceptable. The location is very good and close by to black beach. There was only one person in the reception who continued to be the sole person available for anything and everything. One of the two rooms had soiled pillow covers and bedsheet which were stinking. There were lots of ants inside both the rooms, about which the sole person Mr. Rathish couldn't do anything. There was no intercom or room service on the call. There is a restaurant nearby where one needs to go and order and then it can be delivered to the rooms. Again no one comes to pick up the plates back even after a call. There was no electric kettle provided in any of the cottages with no tea/coffee options obviously. Both the families had one infant each so there was requirement of hot water. So in the morning of the second day, we were told that there are solar heaters available but hot water did not appear in any of the taps in both the cottages due to which there was a lot of problem faced by all of us. Everything was conveyed to Mr. Rathish but he seemed helpless as he was again the lone man standing. To anyone's surprise as it will be, the cottage rooms did not have TV. One more thing, the resort can accommodate only one car parking. Thereafter, the car owners have to find space outside the resort nearby and park it at their risk. When nothing could be sorted out after repeatedly telling to Mr. Rathish, we decided to check out and not stay the second day. The resort also had taken one day advance from us so it just worked out otherwise had we decided to check out the same day of check in, i doubt about any positive response from the resort's side. And let me tell you about the nail in the coffin regarding our decision to check out; on the morning of the second day, when we were contemplating whether to leave or to stay back, the electricity went and their DG set also did not come up till the time we checked out. So, overall it was a terrible experience and we would recommend anyone against check in here.