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All reviews game zone nice hotel spice market spa facilities health club appointed rooms rooftop restaurant market area complimentary breakfast nice stay middle of town delicious food hotel is centrally located staff service hotel management house keeping room service
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Reviewed 19 May 2018 via mobile

The restaurant and it's services are very poor.Staffs were running haywire to bring food and snacks on the table.
Food quality is also not very good.Moreover food was not provided adequately on the buffet table.Every now and then people have to ask for different food items to be placed on the table.
We could not get tea even after waiting for 15 minutes.
The services for drivers/Schauffers were also not adequate.Our driver has to stay outside of the hotel through out the night.He mentioned that the bathroom and washroom were poor for hygiene concerns.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank BrijeshT63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayvistathekkady, Front Office Manager at Hotel Holiday Vista, responded to this reviewResponded 21 May 2018

Dear Mr.Brijesh Tiwari



This has reference to the feedback you shared regarding your stay at Holiday Vista, Thekkady. We appreciate your feedback, as it is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best of services to our valued guests, such as yourself.



Kindly accept our sincere apologizes for not meeting up to your expectation at Hotel. While it is our principal focus to immediately address and resolve issues that our guests face, it is clear that we have not risen up to your expectations in this instance and this kind of experience is least expected. I have therefore taken up the specific matter with all concerned and May I assure you that all necessary measures shall be put in place to ensure that no such inconvenienced is ever experienced.



Mr. Brijesh Tiwari, our guests are of extremely importance to us and we greatly value your feedback and any input from your end would be of great value. I look forward to connecting with your at your leisure and take more inputs on improving our areas.



May I thank you for your valuable patronage and assure you of our best attention and services on all future visits.





Thanks and Regards,

ANAZ KASIM( ACCOMMODATION MANAGER)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2018

The hotel is very well located, staff service is very good snd beyond everything the food quality is outstanding, the mountain view is not to miss from the room., very spacious balcony with a excellent view and climate is also very good in summers

Room tip: The hotel is very well located, staff service is very good snd beyond everything the food quality is outstanding, the mountain view is not to miss from the room., very spacious balcony with a excellent view and climate is also very good in summers
Date of stay: May 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayvistathekkady, Guest Relations Manager at Hotel Holiday Vista, responded to this reviewResponded 7 May 2018

Dear Beloved Guest

We are elated to hear that you enjoyed your stay at our Hotel HOLIDAY VISTA and that you appreciated our services.

It is our constant effort to keep delighted and we thrive to maintain consistency in our service by providing with the best hospitality experience to our each and every precious guest.

Thanking you once again on behalf of our entire team, and trust to see you again whenever the occasion invite you to the Heaven of spices.

Warm Regards,
PRASOON.C
Guest Relations
Holiday Vista, Thekkady

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

We just loved the room and the quality of food and the environment. Hotel staff was so well mannered and polite. Breakfast was yummy. Over all in every aspect it satisfied us.. big big thums up from our side.

Room tip: Awesome intier no tip from my side.
Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ravi1122b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayvistathekkady, Guest Relations Manager at Hotel Holiday Vista, responded to this reviewResponded 2 May 2018

Dear Beloved ​Guest,

Greetings from Holiday Vista, Thekkady...!

Thank you very much for taking the time and sharing your experience with us.

We are very happy that we had an opportunity to serve you, and very grateful to hear that you were satisfied with the stay and the services you received from us. Thanking you once again on behalf of our entire team, and trust to see you again whenever the occasion invite you to the Heaven of spices.

Warm Regards,
PRASOON.C
Guest Relations
Holiday Vista, Thekkady

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2018

The hotel is well located with very well maintained neat and clean rooms, the buffet breakfast with nice selections and the food quality was really good, The staff make you so comfortable that you feel like your at home.

Room tip: Platinum rooms
Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank AvinashkumarM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayvistathekkady, Guest Relations Manager at Hotel Holiday Vista, responded to this reviewResponded 25 April 2018

Dear Beloved Guest.
We are elated to hear that you enjoyed your stay at our Hotel HOLIDAY VISTA and that you appreciated our services.
It is our constant effort to keep delighted and we thrive to maintain consistency in our service by providing with the best hospitality experience to our each and every precious guest.
Thanking you once again on behalf of our entire team, and trust to see you again whenever the occasion invite you to the Heaven of spices.

Warm Regards,
PRASOON.C
Guest Relations
Holiday Vista, Thekkady

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2018 via mobile

Worst restraurant and worst service one could ever experience. Despite of repeteadly asking for refill of vegetables in buffet menu there is no response from staff. I would highly not recommend this hotel. Visit this hotel only if you want to spoil your holiday. Food taste is also not at all good.

Date of stay: April 2018
Trip type: Travelled with family
Thank ShashankG264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayvistathekkady, Guest Relations Manager at Hotel Holiday Vista, responded to this reviewResponded 24 April 2018

Dear Beloved Guest
At first let me use the chance to thank you from the bottom of our heart, for your valuable time which you have invested on reviewing about our Hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary improve upon the service that we provide to our valued guest.
We are very disappointed to read of your experience during your stay with us. And an apology will regrettably not alter the outcome of your experience on this occasion. I do extent it with all sincerity. And We assure you that we will improve, on those particular point were ever you felt we need betterment.
sincerely hope you will consider our reply with its purest manner, and not let it stop you from staying with us in future.

Best Regards
PRASOON.C
Guest Relations
Holiday Vista. Thekkady

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