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Reviewed 14 May 2018

Eletaria Resort is a good medium-end property. But the hospitality is terrible and the General manager is very very arrogant. The quality of food is very bad. We were there for a pre-booked family/friends holiday (group of 20) and we were treated very badly. The General Manager was person with extreme arrogance. Kitchen is highly under staffed and the food was terrible. The Resort rooms are okay and the landscape is very neatly kept. But the hospitality by staff is unprofessional. They do not have a system for taking proper instructions and delivering simple things like morning coffee, or arranging snacks for a bonfire.

Room tip: Rooms 101 to 104 are better!
Date of stay: May 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank bileymenon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2018

My stay in the Tree house was so wonderful.The rooms are so beautiful and original.
Beautiful place with delicious meals,lots of activities for kids,and the pool make your mood awesome,
lively atmosphere and courteous staff .Altogether a stupendous and Fabulous experience.A must go place.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank basilgeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

We stayed here with my family for a day. We thoroughly enjoyed the hospitality and service. The resort it uniquely designed. It has a couple of tree houses, cottage type rooms... a lot of interesting outdoor activities... one can spend an entire day jus lazing in the resort. swimmin in the sparkling clean swimming pool (every 2 hrs I saw a person cleaning the pool with a net), lazing in the hammock playing in the recreation room...The garden was stunning, perfectly manicured lawns..my daughter enjoyed playin wid the pets outdoor... the food was extremely delicious, rooms were very cosy and clean.... !! The owner is an extremely friendly gentleman. We totally enjoyed!!
Thanks eletaria for the memorable stay.

Date of stay: March 2018
Trip type: Travelled with family
Thank 321Rachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

A very pleasant, green and clean estate, perfect for some quiet time with family. Extremely friendly staff and clean swimming pool, spacious room and kid friendly environment. They've got some really exciting outdoor activities like commando walk, pets to play with. Lush greenery everywhere. It's our second time here and we absolutely enjoyed and relished every moment of it. We highly recommend you to stay here. Totally worth it.

Date of stay: March 2018
Trip type: Travelled with family
Thank Jayapradeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2018 via mobile

Worst experience.. facilities in the resort is nothing like which is shown in the website or pictures.. poor bathroom, room was worse.. no proper menu 4 breakfast.. dirty pool.. sad part is that v have 2 pay 4 the drinking water..v expected a lot but it was no where close 2 our expectations

Date of stay: March 2018
Trip type: Travelled with friends
1  Thank benoy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELETARIA R, Manager at Hotel Eletaria Resort, responded to this reviewResponded 26 March 2018

Dear Binoy,

Our record states that your booking was made through Popins Holidays ( group of 12 ). With regard to the issues raised, we would like to give our justified on the concerned matters.

We make sure that all our rooms and bathroom are maintained properly and cleaned before handing over the key to the guest. If at all there is any issue or any concern from the guest we either change the room or address the issue. In this case I believe there was no concern raised about cleanliness of the room.

With regard to drinking water, we provide bottled mineral water and we charge the MRP for the same. We don't know what is the sad part in charging the drinking water at MRP.

The drity pool that you had mentioned was the one that you and your group were using for hours and more that 2 occasions even after the concerned raised by the staffs and other guest in the property with regard to your behavior and inappropriate dress code to use the pool. The same was communicated with your travel agent. And if you require more information I can provide the CCTV footage of the same.

Please don't use these public forum to convey misleading and false information.

Thanks.


Br,
Team Eletaria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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