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Club Mahindra Thekkady
Reviewed 28 March 2012

It has an excellent location. It is quiet yet very much in the town in close proximity to the wild life entry point and the culture zone of Thekkady. We rented a studio and it was very cozy with all the amenities baring the missing ventilation in the wash rooms. The rooms are nested amidst greenery giving it a wild look. The activity center had organized beautiful dance performances. I liked that the fact that the property was small and felt exclusive. I would have loved to laze by the swimming pool. It had a beautiful ambiance. There was some dissatisfaction on the service aspect. Towels came in late and had to be reminded. Our television set was not working, which did not impact us since we stayed only for a night. However, I am hoping that before rooms are allocated it is part of the drill to check whether the TV is working. Would recommend it to friends and wish to visit again for a longer stay.

  • Stayed: March 2012, travelled with family
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1  Thank Dream0in
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 March 2012

The resort per se is very nice, thatched cottages with individual balconies do make for a superb holiday. The resort is well maintained. How so ever, the tardy and some what non existent room service severely impedes it.

The facilites are decidedly dated. The bath tub had stains. Overall, it was clean, but then there was dust and stains lurking around at nooks and corners.

Staff while polite, were not efficient. It took quite some time to get a fruit knife. And when he did so, instead of bringing forks as we had requested he got us table knifes and spoons. We had requested for spoons and forks, not table knifes along with a fruit knife.

The biggest turn off was that rooms are not cleaned or made even if you give specific instructions and give them sufficient time. In my case it was 6 hours, from 9 AM to 3 PM. And then bath linen were not changed. I had to call for that.

Tea Coffee refills are once a day, so if you feel like having it more than once you are out of luck or you have to buy some on your own.

The tour planning facilities are not that great. In fact we were given some wrong information about one of the points to visit, albeit in Cochin. The tour advisor told us that he was from Cochin, hence the surprise.

There were a few mosquitoes in the room, but there was a Mosquito alert any way.

Thekkady is avery small place, so location of the resort cannot really be a point to discuss. Almost all resorts and hotels are well within walking distance of all attractions.

We had a room close to the road and I spent the night counting vehicles and their horns than sheep to fall asleep.

Overall, I would have expected a better service from Club Mahindra, Mahindra being a very big tractor manufacturing to services Indian company. I hope they make better tractors.

Room Tip: Please select a room far away from the road
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  • Stayed: March 2012, travelled as a couple
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2  Thank Askalam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayyappan G N N, General Manager at Club Mahindra Thekkady, responded to this reviewResponded 31 March 2012

Dear Guest

Glad to know that you enjoyed your stay at Club Mahindra Thekkady. Our apology for the delay in delivering the towel & the inconvenience caused because of the TV not working in your room. We shall ensure such issue does not occur again.

Looking forward to welcoming you again at Club Mahindra Thekkady

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2012

What strikes one first as one walks into this property is the quite! The cottages, each named after an animal have the rustic feel and provide for ample privacy without making it seem/feel desolate. The thick foliage within the prettily manicured pathways is pleasing. It has a swimming pool, an activity center (like all Club Mahindra properties), a massage center and a basic gym. Every cottage has a sit out area which is great. There are hammocks to laze in and read should that be one's thing! All the above are the positives.
Now for the not so positive bits...the food is FAR from good! In fact, the service at the resteraunt was super slow and unattentive. It took 40 mins for our first meal to arrive. Pls note, all that was ordered was a main dish and four Indian breads! The menu is limited, the preperation is just about average and the the fact that it is a one year old establishment is very evident from the communication (or the lack of it) and the objection handling by the staff. The half cooked vegetables is something that has been consistent at both the Club Mahindra properties we stayed this trip, this being the second one after Munnar. The in room dining service was slow, especially when it came the turn to clear out the trays from a meal, account for a couple of hours if not more before it gets cleared.
Crux: the property per se has good potential but the upkeep, the quality of food and the training needs attention!

  • Stayed: March 2012, travelled with friends
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1  Thank Wonderlust0710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

We are Club Mahindra members & have visited many CM resorts. Thekkady would rank lowest in the list. Resort is not well-maintained - rooms are not clean and have a rundown look. Bathrooms are not well-ventilated, have missing dustbins and poorly working shower. Swimming pool looked unkept. Customer service also needs to improve - request for extra towel in the morning was answered late at night after a reminder. Similarly for some other requests.

Food is expensive and not extraordinary. With the fun dining option no longer available at CM, it is really very expensive to eat at the resort. Evening activity areas were mostly empty (even though resort had high occupancy) so the charm of a relaxed fun evening with games or music was also missing. Most people had gone out of the resort for dinner so it was not really the fun CM environment which we have experienced earlier in other resorts.

  • Stayed: February 2012, travelled with family
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1  Thank Ruchi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayyappan G N N, General Manager at Club Mahindra Thekkady, responded to this reviewResponded 23 February 2012

Dear Guest

We really appreciate you for taking time to give your feedback. We are also sorry to hear that your stay with us was disappointing. Please accept our sincere apology for not being able to live up to your expectation. But you can rest assured that we are working hard to improve our services especially on areas where you have mentioned.

Thanks & regards
Ayyappan G Nair

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Reviewed 28 January 2012

This resort is located centrally from the Periyar Lake (Periyar Tiger Reserve) and from other tourist attractions like the Elephant Camp, Spice Plantation etc. Me and my wife stayed for 2 nights at this resort.

Check In:
The check in procedure was relatively quick. We were served with Chocolate Milkshake as welcome drink.

Room:
The room was very neat and clean. The room was not too spacious for our liking, but it was not too small though. It had a nice small balcony in front with coffee sitout setup. The television set was a poor old LG CRT one. The TV cable service was pathetic at its very best (shouldnt be a problem if you are going to spend the entire day touring) The washrooms were pretty old and not that clean. It was simply amazing how Club Mahindra seemed to keep out the insects/bugs in a place like this.

Service/Room Service:
Have to admit that Club Mahindra needs to pick up their "room service". We called the reception twice asking to do something about the TV cable service, but nobody turned up and this request was left unserviced. While checking out, we asked them to send the concierge to pick up the luggage, he did not turn up until 15 mins after the call.
But their entire staff was always smiling, which seemed to light up the place.

Food:
The buffet spread was not too big, but the food was simply exquisite. We got to taste some delicious Kerala special food like the Chembu Curry, Kerala style beans during either lunch/dinner etc. The deserts menu was either seviya kheer or rice kheer, ice cream, jelly and some other small items. Breakfast was the best of all the meals. Idli/vada and chutneys were the best.

Fun Zone:
This resort has its in-house mini adventure camp within the resort. There are 11 activities in total. Out of which we could do a single activity for Rs 125 or 5 activities for Rs 500. Activities include river crossing, falling bridge crossing etc. Besides this, they have an outdoor badminton court a fun zone area housing indoor games.

Swimming Pool/Gym/Massage:
We did not use any of these facilities.

Before I forget any further want to mention, this resort DOES NOT have a Wi-Fi (wireless internet) facility. It was a big let down and very surprising that a resort of this caliber did not have Wi-Fi. they do have internet enabled computers in the fun zone area though. So if you are a somebody who likes to get hooked on to the internet, please plan accordingly.

Overall, we loved the stay here and the themed resort. We would recommend this resort to couples, family with kids.

Room Tip: I am sure you would visit the Periyar Lake, the elephant camp or spice plantation. Should you not ha...
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  • Stayed: January 2012, travelled as a couple
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1  Thank StudSon82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Club Mahindra Thekkady

Address: Amalambika Road | Idukki Dist, Thekkady 685536, India
Region: India > Kerala > Idukki District > Thekkady
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #8 of 99 Speciality Lodging in Thekkady
Price Range: ₹ 4,449 - ₹ 7,673 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Club Mahindra Thekkady 3.5*
Number of rooms: 49
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Also Known As:
Club Mahindra Tusker Trails Hotel Thekkady
Club Mahindra Thekkady Kerala

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